Christopher Gilmore Email & Phone Number

London

• As a Global Change Manager for Rabobank International, my responsibilities and duties first and foremost are to maintain the integrity and service availability to the bank’s core infrastructure by meticulously.
• Evaluated and documented all Global and Local Production changes in a complex environment.
• Worked closely with Release Managers to ensure all deliverables, testing and sign off has been obtained.
• Represented European interests as Global Change Manager, having a key leadership role in the Global Project One ITSM program and the roll out of the integrated Global Service Management Tool Service Manager Nine.
• Provided training for users of Service Manager Nine by creating User guides, ELearning recordings and Skype sessions to help guide users on how to effectively utilise the Change, Incident and Problem processes in.
• Continuous improvements to streamline the Change Process, resulting in reduced costs and time spent by Identifying and Implementing Standard changes to meet defined strategic targets as set by the MT.

London, United Kingdom

• Responsible for the central coordination and direction of all aspects of Change Management within UK Oil and Derivatives (O&D) Area. Including all planned and emergency changes for sites in Central London, Milton.
• Chaired Post-Implementation Review meetings with key stakeholders for any change that may have caused an adverse impact on the business. PIR report produced and circulated with action points to ensure processes and.
• Reduced… Show more Responsible for the central coordination and direction of all aspects of Change Management within UK Oil and Derivatives (O&D) Area. Including all planned and emergency changes for sites in Central.
• Reduced costs and time spent by identifying and defining Change Approver Models (CAM’s) and reducing changes to streamline Change Process.
• Promoted the benefits of BP’s Global ITIL Change Management Process by presenting a Change Management overview to both internal and external suppliers Show less

London, United Kingdom

• Responsible for the Production Change Schedule and the communication of all changes / business releases into the LCH.Clearnet Production environment, ensuring they are implemented with minimum disruption to business.
• Provided Change Process streamlining requirements, extensive testing plans, data required for CMDB, to assist with the development of new Automated Change Management Tool.
• Successfully co-ordinated and scheduled the relocation of Member Firewall… Show more Responsible for the Production Change Schedule and the communication of all changes / business releases into the LCH.Clearnet.
• Successfully co-ordinated and scheduled the relocation of Member Firewall infrastructure with minimum disruption to both internal / external business end users including – CREST, Liffe, LME and Swapswire.
• Ensured business stability post Aldgate terrorist atrocities by rescheduling proposed changes in agreement with the business to new dates post Disaster Recovery situation. Show less

Staines

Responsible for the provision of IS Solution across all Centrica Business units covering twenty different sites.

Staines

Responsible for managing a team of four technical experts to control, develop, and maintain the Change Management Process

Whyteleafe

Responsible for the transition from Commercial Union to Norwich Union of the Change Management function by providing full documentation and relevant training