Christopher Gilmore Email & Phone Number

London

As a Global Change Manager for Rabobank International, my responsibilities and duties first and foremost are to maintain the integrity and service availability to the bank’s core infrastructure by meticulously assessing production changes, reviewing and questioning the validity of these changes in respect of whether the requestor has thought of all aspects of risk and impact involved. I have been involved in multiple global projects as a key stakeholder by providing; input, feedback… Show more As a Global Change Manager for Rabobank International, my responsibilities and duties first and foremost are to maintain the integrity and service availability to the bank’s core infrastructure by meticulously assessing production changes, reviewing and questioning the validity of these changes in respect of whether the requestor has thought of all aspects of risk and impact involved. I have been involved in multiple global projects as a key stakeholder by providing; input, feedback, training and mentoring within the workplace.• Evaluated and documented all Global and Local Production changes in a complex environment.• Worked closely with Release Managers to ensure all deliverables, testing and sign off has been obtained.• Represented European interests as Global Change Manager, having a key leadership role in the Global Project One ITSM program and the roll out of the integrated Global Service Management Tool Service Manager Nine.• Provided training for users of Service Manager Nine by creating User guides, ELearning recordings and Skype sessions to help guide users on how to effectively utilise the Change, Incident and Problem processes in London, Dublin and Utrecht.• Continuous improvements to streamline the Change Process, resulting in reduced costs and time spent by Identifying and Implementing Standard changes to meet defined strategic targets as set by the MT.• Facilitated and Chaired Monthly Global Change Management meetings with key stakeholders and support teams to provide updates, advice and support for using Rabobank’s Change Management process and tools.• Delivered reporting for KPI, Scorecard, EOY Change Freeze, Sox, External Audit and any ad hoc reports required for Senior Management.• Chaired weekly Global Rabobank Change Advisory Board (CAB) Meetings, maintained and managed the Forward Schedule of Change (FSC), carried out Post Implementation Reviews. Show less

London, United Kingdom

Responsible for the central coordination and direction of all aspects of Change Management within UK Oil and Derivatives (O&D) Area. Including all planned and emergency changes for sites in Central London, Milton Keynes, Swindon and Sunbury.• Chaired Post-Implementation Review meetings with key stakeholders for any change that may have caused an adverse impact on the business. PIR report produced and circulated with action points to ensure processes and procedures updated.• Reduced… Show more Responsible for the central coordination and direction of all aspects of Change Management within UK Oil and Derivatives (O&D) Area. Including all planned and emergency changes for sites in Central London, Milton Keynes, Swindon and Sunbury.• Chaired Post-Implementation Review meetings with key stakeholders for any change that may have caused an adverse impact on the business. PIR report produced and circulated with action points to ensure processes and procedures updated.• Reduced costs and time spent by identifying and defining Change Approver Models (CAM’s) and reducing changes to streamline Change Process.• Promoted the benefits of BP’s Global ITIL Change Management Process by presenting a Change Management overview to both internal and external suppliers Show less

London, United Kingdom

Responsible for the Production Change Schedule and the communication of all changes / business releases into the LCH.Clearnet Production environment, ensuring they are implemented with minimum disruption to business and users.• Provided Change Process streamlining requirements, extensive testing plans, data required for CMDB, to assist with the development of new Automated Change Management Tool.• Successfully co-ordinated and scheduled the relocation of Member Firewall… Show more Responsible for the Production Change Schedule and the communication of all changes / business releases into the LCH.Clearnet Production environment, ensuring they are implemented with minimum disruption to business and users.• Provided Change Process streamlining requirements, extensive testing plans, data required for CMDB, to assist with the development of new Automated Change Management Tool.• Successfully co-ordinated and scheduled the relocation of Member Firewall infrastructure with minimum disruption to both internal / external business end users including – CREST, Liffe, LME and Swapswire.• Ensured business stability post Aldgate terrorist atrocities by rescheduling proposed changes in agreement with the business to new dates post Disaster Recovery situation. Show less

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