Christopher Giudes Email & Phone Number

Playing a key role in delivering exceptional service training to Cabin Crew, focusing on elevating customer service standards and aligning with Jetstar’s brand values. This ad hoc role allows being able to remain as a cabin crew, while contributing to training programs, mentoring, and inflight initiatives.Key Responsibilities: • Deliver customer service training for Cabin Crew, including initial, recurrent, and leadership programs. • Provide constructive feedback to support continuous improvement. • Collaborate on inflight projects and initiatives with key stakeholders. • Maintain accurate training documentation and stay updated on best practices and regulatory requirements.

On an as-required basis, this being monthly and/or daily. Ensuring cabin safety through the effective management of the cabin crew and cabin-related matters and when this is satisfied, a high-quality cabin service.• Managing cabin safety on behalf of the Pilot in Command.• Providing high quality customer service.• Ensuring excellent liaison and communication between the flight crew (particularly the PIC) and the cabin crew;• Coordinating cabin crew activities;• Evaluating the effect of operational requirements on cabin safety and service; and• Maintaining a thorough knowledge of all applicable emergency procedures and safety equipment, the Company Operations Manual and CARs and CAOs.

Line Flight Attendant (LF) checking and training for:- Initial Ground School- Requalification (Return to Work)- Revalidation (Recency >90 / ≤180 Days)- Airbus A320/321 Conversion- Ad-Hoc Training (ROD/SOC) - Annual Line Checks using Evidence Based Training (EBT) - Facilitating & Debriefing

Providing safety and service to passengers on domestic, Trans- Tasman and short haul international flights at various times of the day and night. Tasks include; conducting pre-flight and security checks, boarding and disembarking passengers, assisting with luggage, briefing emergency exits and ensuring all passengers are compliant, briefing those travelling with infants and those with special requirements, liaising with the Captain and First Officer, selling food, beverages and merchandise, restocking service carts, cleaning of the aircraft, tending to any emergencies onboard.• Starkids Ambassador 2018 - PresentJetstar’s Charitable Initiative in partnership with World Vision Australia since 2007 helping give those in need a brighter future in Australia and South East Asia. • “JBID” Roster Bidding System, Port Champion 2019 - 2021JBID replaced the previous RPS (Request & Preference System), which was designed to create better flexibility and customisation to our month-to-month rosters. Port Champion for both Newcastle and Brisbane Bases. Crew Base:Newcastle: 2017-2020Brisbane: 2020-2024Adelaide: 2024-

Warners Bay

Retail sales and stock merchandising, customer service, website maintenance, store open, close and security protocols, training and goal setting with casual staff.

Raymond Terrace

Assisting the Hardgoods team and Leader in making our area of the store a pleasant shopping experience in a clean, safe and shoppable environment. Ensuring that all stock available is filled at a sellable level and having any excess stock easily accessible and correctly listed. Learning day-to-day with fellow Leaders of the store team to develop and drive my career path

Cessnock, Muswellbrook (Relief), Singleton (Relief) And Raymond Terrace

A role purely based on the customer and the departments associated with them. It is focussed on delivering above and beyond service and taking care of customer feedback to help continue improving service quality in the store. Creating a positive shopping atmosphere for the customers. Improving the product knowledge learnt by staff. Increasing add-on sales with customers.

Leading a team of approximately 10 people per evening for four hours or more. My duties consisted of safety, staff consulting, excess stock listing, stock pallet building, financial planning, building of action aisles, end caps and four-ways and stock load breaking delivered from our warehouse.

Dock operations, nightfill, planograms, merchandising, customer service, home entertainment, layby, fitting rooms, self-serve, registers and service supervisor.

Education record

Education record