Christopher Long Email & Phone Number

Boston, MA, US

Implemented HRBP model for Firm Operations teams globally, partnering with Executive Team leadership to support global staff in employee relations, talent management, organization effectiveness, performance and compensation. Redesign of our global HR operating model helped support 60% firmwide headcount growth in 24 months, growing the firm to 1,300.

• Following relocation to Boston, I continued with PennyMac serving as an HR consultant on various projects.
• Designed and implemented strategy to mitigate risk, as well as coordinated discovery response, in conjunction with in-house and outside Legal counsel in class action wage and hour lawsuit.
• Led benefit broker review resulting in $350k annual savings.
• Managed non-immigrant and resident visa processes for the firm.

• Key leader in building and implementing the people strategy, to include oversight of HRBPs/Employee Relations, Benefits, Talent Acquisition, HR Compliance and Immigration for this fast-growing PE-backed specialty.
• Built the HR function from the ground up as part of PennyMac’s transition from a PEO arrangement, including development of PennyMac’s Employee Relations framework, Employee Benefit programs, HR policies, and selection.
• Acted as business partner to senior executives and business unit leaders across the enterprise by delivering high-level strategic consultation and coaching on workforce planning and talent management.
• Led initiative to build culture and improve employee engagement, including cultural improvement surveys in Consumer Direct Sales, Infrastructure Technology/Application Development, and Customer Service resulting in 40%.
• Led design and implementation of new online performance management system to drive a performance-based culture and link individual goals to PennyMac strategic plan goals.
• Ran high-volume recruiting team, hiring more than 1,000 new employees per year as PennyMac grew rapidly.

Chicago, IL, US

• Led the HR function at BCBSA encompassing HR business partners, employee relations, employee benefits, compensation, staffing, talent management and HRIS for the trade association representing the Blue Cross Blue.
• Led enterprise-wide HR initiatives which enabled BCBSA to garner several workplace awards including AARP’s “Best Employers for Workers Over 50,” Modern Healthcare’s “Best Places to Work in Healthcare,” and Business.
• Led selection and implementation of new HRIS and talent management systems.
• Proposed and implemented several additional features to existing 401(k) plan including brokerage window giving participants access to 4500 mutual funds, and Financial Engines retirement investment advice resulting in a.
• Directed the design and implementation of telecommuting and flexible work arrangements program, enabling BCBSA to expand talent pool nationwide and reduce relocation costs by 35%.
• Prepared materials and presentations on succession planning, compensation, and benefits for BCBSA Board of Directors and executive management.

Chicago, Illinois, US

• Led all HRBPs and employee relations for this Ireland-based producer and marketer of high performance fiber cement and fiber gypsum building solutions. Managed staff of 31.
• Led company-wide restructure of operations and reduction-in-force initiative in midst of severe market downturn, resulting in $15MM annualized payroll savings.
• Led implementation of a new online performance and talent management system based on values and leadership competency model to help drive cultural shift and reduce voluntary turnover by 44%.
• Led annual talent review process.
• Conducted comprehensive benefits review leading to $1.2MM in annual premium and fee savings.
• Oversaw administration of annual company-wide compensation processes.

New York, NY, US

• Head of human resources for $650MM business unit of this global insurance brokerage and risk consulting firm. Managed staff of 17.
• Redesigned performance management process resulting in 80% reduction in performance-based severance costs.
• Created a bonus and equity compensation model that linked compensation directly to business results.
• Led redesign of sales incentive compensation.
• Led annual talent review and compensation processes.
• Conducted due diligence and led integration of agency acquisitions.

Melville, NY, US

• Head of human resources and payroll operations for office technology, printing and document management subsidiary of Canon Inc. Managed staff of 6.
• Reduced recruiting costs by 43% with redesigned program and increased hiring activity by 29%.
• Redesigned sales positions, incentive plans, and selection process to reduce turnover by 25%.
• Oversaw the design, implementation and annual administration of all Canon base and incentive compensation programs.
• Played key role supporting company expansion into several new markets.

Paris, Issy-les-Moulineaux, FR

• Leader responsible for development and implementation of strategic initiatives to accelerate enterprise-wide values-based cultural change and acquisition integration in the US, Canada, and Mexico for the.
• Served as OD partner for G&A and Retail Sales across the US and Canada.
• Designed and implemented web-based 360 survey tool based on Perrier’s core values.
• Designed and implemented competency-based succession planning system.
• Designed and implemented company-wide Executive Development strategy.

Master'S Degree, Business Law And Compliance

Executive Program

Ma, Labor & Industrial Relations

Ba, Political Science