Christopher Goetz Email & Phone Number

San Francisco, Ca, Us

San Francisco, Ca, Us

San Diego, California, Us

As a Vistage member, I am committed to elevating my company and my community. Vistage is the world’s largest CEO peer advisory and executive coaching organization and has been helping business leaders make better decisions that get better results since 1957.

A hobby turned small-business, my wife specialized in child and family photography and together we photographed a limited number of weddings each year.

Oakland, Ca, Us

Galileo's mission is to develop innovators who envision and create a better world. We operate over 70 weeklong in-person summer day camp programs across the Bay Area, Southern California, and Chicago, with 2,000+ staff members serving over 35,000 kids each summer. Camp Galileo Anywhere, our online program, features small live classes led by our best instructors, bringing the unforgettable fun of summer camp to your home.As COO, I support and oversee all headquarters and field operations, including sales & marketing, people (recruiting, HR, learning & development), warehouse & supply chain, technology, and customer service. Finance and education have also reported to me in the past.Key highlights:- Grew revenue from $13M to $27M while ensuring high customer and staff satisfaction.- Grew enrollments (camper weeks) from 35k in 2013 to 71k in 2019.- Led expansion to Southern California (LA, OC, North San Diego) and Chicago, establishing regional offices and nearly doubling the number of camp locations.- Won SF Business Times' "Best Places to Work" award in 2019 and have been in top 10 for 10 years running.- In the face of COVID-19, pivoted to launch online programs; sold and served 10k classes in only 12 weeks.

Oakland, Ca, Us

- Oversaw all operations of 35 locations delivering 4 programs throughout the greater SF Bay Area. Team of field direct reports included 6 Regional Directors and one Field Operations Coordinator.- Grew total revenue by 40%, gross profit by 53%, and total enrollment by 38% over the 2 year period.- Hired over 1,200 seasonal staff members who served nearly 10,000 camper weeks in 2013.- Drove innovation of new revenue streams, including introduction of new lunch product and scaling our middle school program offering across the region.- Grew scholarship program by 31%, increasing program access for kids and families of all kinds of backgrounds.- Managed central headquarters customer service function, including the Director of Customer Service and 5 seasonal (Jan-Aug) representatives.- Created headquarters initiatives “All Roads Lead to Camp,” aligning the organization on exceptional cross-functional collaboration and operational excellence to ensure a world-class customer experience.

Oakland, Ca, Us

- Managed a multi-site region of summer day camp locations in the East Bay Area, with up to 8 Director reports, 200 seasonal staff members, and over 5,000 camper weeks served in 2011.- Grew revenue by 100%, gross profit by 91%, and overall enrollment by 83%.- Served as full employee lifecycle manager for all Camp Directors and seasonal summer staff in region – from pipeline management and application review, to interviewing, hiring, onboarding, on-the-job performance management and offboarding/year-over-year retention.- Negotiated and secured facilities contracts with public school district and independent schools.- Developed and executed local marketing plans including digital, event, and schools marketing.- Created the first version of an online operations manual and training intranet site (conversion from a paper-based binder system).- Overhauled existing system for delivering differentiated technical training content to site based Operations Coordinators, resulting in improved customer experience at critical moments during camp.

Carlsbad, Ca, Us

Inspire, motivate, encourage, and lead energizing and fun live group exercise classes for up to 75 students - among the largest in the region - including cardio kickboxing (TurboKick) and strength training.

Us

- Managed and led sales, marketing, member service, operations, and P&L of a region of 8 for-profit educational centers with a $4M + annual revenue budget and a monthly enrollment budget of 2,100 members.- Total responsibility for over 25 full-time and 50 part-time employees. Ensured employee retention, high performance, and team synergy. Coached, motivated, led, and inspired up to 8 Center Director direct reports.- Oversaw all employee hiring, on-boarding, start-up and ongoing learning and development, and off-boarding all region team members. Co-authored and led territory-wide training seminars and retreats in both Northern and Southern California regions.- Managed and implemented an improved mentoring program for new employees, resulting in accelerated development and rapid integration into the organization. Personally mentored over 20 individuals.- Executed best sales rollout and service delivery in company of new early learner program adding $300k in additional revenue in first year. Created tools that were considered best practices and were implemented company-wide.- One of only 5 employees selected for the inaugural leadership group of “SCORE! Fellows” charged with leading field-driven change in collaboration with the corporate home office operations team.

Us

- Oversaw operations of Del Mar and Carmel Mountain Ranch locations, with total P&L responsibility of up to $800k in revenue, 600 members, and direct management of 4 full time and 20 part time employees. Exceeded goals while understaffed.

Us

- Leader and manager of the Del Mar Center, accountable for member service, sales, marketing, billing, staff hiring, development and training. Managed team of 2 full-time and 8 part-time staff members, revenue budget of up to $450k, and over 300 monthly members.- Grew and maintained the Center to be the largest in revenue, profit, and membership in the region. Consistently outperformed region, territory, and company performance in overall sales and member retention and satisfaction. Exceeded revenue by 16% vs. budget and year-over-year; beat profit/contribution goals by 51%.- Led the company (over 100 locations) in pilot and ramp-up of new writing program to capacity, ultimately leading to regional increase of $200k in new revenue. Established best practices and guidelines for operations that were incorporated into company rollout.- Regional start-up training leader for over 20 new hires, specializing in sales and member-service delivery. Formal mentor to 8 other Directors in region, improving employee satisfaction, development, and performance.

Us

- Oversee education program and ensure academic progress of over 300 Pre-K-8th grade members.- Responsible for recruiting, hiring/firing, training and development of part-time staff of 8 Assistant Coaches.- Developed and implemented a successful referral marketing program and forged new relationships with local schools and businesses and resulting in 50% increase in enrollments YOY.

Us

Tutored members and oversaw member service functions while selling and marketing the program to new families in La Jolla and Del Mar. Maintained up-to-date records and oversaw progress for membership of over 200 members.

B. A., Psychology

B. A., Human Development