Chris Gonyea Email & Phone Number

Manchester, New Hampshire, Us

Partnering with a wide range of startups and established companies to take their products to the next level.

San Francisco, Ca, Us

Guided Mission Control through record breaking live event traffic, supporting network and system reliability, and day-to-day investigations into customer network performance issues.

San Francisco, Ca, Us

Scaling Fastly's TechOps teams

San Francisco, Ca, Us

Manager of the first customer centric 24/7/365 monitoring team in the Edge Cloud.

Austin, Texas, Us

Responsible for customer implementations of Oracle+Dyn's Edge Services products, specifically Web Application Security product (Bot Management & Web Application Firewall) and Managed DNS (Authoritative DNS and Traffic Management). Other duties include training and assisting Sales Engineers with sales opportunities, and working with Product Management/Engineering on building & improving our products.

San Francisco, Ca, Us

Built Fastly's Technical Account Management team (now known as Cloud Engineering) from inception to being a key force in customer satisfaction, revenue retention, and expansion. Responsible for many of the most strategic and important customers covering a significant portion of Fastly's revenue. Designed and implemented all key pieces of TAM program, including team structure, utilization and assignment model, technical escalations, international expansion, metrics, and policies. Responsible for integration with other Client Services teams and other divisions within Fastly. Additionally, was part of company Incident Commander rotation and assisted with incident response.

San Francisco, Ca, Us

Started as a Customer Support Engineer covering the US East Coast region. After 4 months promoted to lead customer support in the U.S. East and EMEA regions. Responsible for support SLAs, team coverage, training, and successful resolution of customer issues/requests. Additionally part of Incident Commander rotation.

Manchester, Nh, Us

Worked with the technical and business teams at Dyn to take the Traffic Management (DNS) products to the next level.Successful product initiatives during two years in this role included:- Refining/improving Traffic Director post-launch.- Design, development, and launch Geolocation Data improvements.- Design and implementation of edns0-client-subnet into Traffic Director.- Redesign of health monitoring infrastructure.- Migration of key DNS propagation infrastructure onto new design and infrastructure.- TLD and bulk hosting design/implementation.- Improvements in anycast performance.- Assorted DNS platform maintenance, bug fixes, and improvements.

Manchester, Nh, Us

First team lead, then manager, and finally director of our Enterprise Support, Sales Engineering, and Documentation teams. This was a critical time in Dyn's growth as our sales team and customer base rapidly expanded over a 3 year period. Built from a team of one into at 15+ person department across three teams (Technical Support, Sales Engineering, and Documentation), responsible for all pre-sales and post-sales customer implementation and support for 1000s of enterprise customers. Was responsible for maintaing our SLAs on response times and resolution, and maintained and participated in 24/7/365 on-call rotation. Additional duties include continuous coordination with our Sales, Product, Engineering, and Operations teams representing our customers and Client Services. Part of team in charge of organizing and communicating with our Customer Advisory Board.

Manchester, Nh, Us

Manchester, Nh, Us

Manchester, Nh, Us

Joined Dyn as employee #20 and part of our eCommerce Support team, focused on providing support to our ~4 million DynDNS.com customers. Learned our products and industry from scratch, wrote internal & external documentation, responsible for monitoring our abuse and fraud reports, and initiated many improvements to our product and team policies. Participated in 24/7/365 on-call rotation.

Concord, Nh, Us

Individual contributor on a three person help desk team supporting 170+ employees. Helped maintain Windows-based network, Lotus Notes, and numerous custom built applications.

IT Consultant for small businesses spread across New Hampshire and Massachusetts. First year of this role was spent as an intern during college before moving into a full-time position.

Bar Harbor, Maine, Us