2017-2023 Manager, Budget & Supplier Management 2011-2017 Manager, Technology Vendor & Strategic Sourcing2009-2011 Manager, Clearing & Settlement2007-2009 Manager, Business Relationships • Developed technology sourcing, procurement, contract/maintenance renewals and vendor management disciple from the ground up • Provided thought leadership for 7 staff, leading a knowledge and operations Centre of Excellence for technology sourcing/procurement, asset, contract, supplier, and IT financial management• Managed a CAD$150 million annual technology budget, including operational and capital expenses, project planning and headcount planning, meeting financial challenges regularly issued by executives and the board of directors • Sourced and led a time critical data entry project through an on-site BPO relationship in Bangalore, India. On-time delivery resulted in a CAD$2.4 million recovery of monthly revenue• Led a team of specialized IT managers, keyed towards the implementation of technical product solutions, releases and compliance activities

2003-2006 Senior Manager, Customer Service Delivery2001-2003 Manager, Client Services2001-2001 Manager, Strategic Initiatives1998-2001 Manager, New Business Development • Managed services for all products within item processing, cash management, print and rendering services with a major Canadian financial institution as a client. Monitored all critical business drivers, acting as the point of escalation for all operational issues• Delivered superior customer service to a major financial institution for the timely and accurate delivery of customer communication material • Tasked to coordinate the sourcing of an operations management tool resulting in increased efficiency of a high-speed variable print and statement rendering environment• Facilitated with all levels of the organization to create accurate, well thought out assessments for new business incoming to the organization. With product managers, coordinated complex responses, developed business cases, and project-managed implementation when appropriate

Working in a number of capacities in Credit Card Operations, and as Management operations.