Christopher Gregory

Christopher Gregory Email and Phone Number

Tech Support Manager @ Alarm Grid
pompano beach, florida, united states
Christopher Gregory's Location
Louisville, Kentucky, United States, United States
Christopher Gregory's Contact Details

Christopher Gregory work email

Christopher Gregory personal email

About Christopher Gregory

Christopher Gregory is a Tech Support Manager at Alarm Grid. He possess expertise in management, team development, scheduling, documentation, computer literacy and 7 more skills.

Christopher Gregory's Current Company Details
Alarm Grid

Alarm Grid

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Tech Support Manager
pompano beach, florida, united states
Website:
alarmgrid.com
Employees:
14
Christopher Gregory Work Experience Details
  • Alarm Grid
    Tech Support Manager
    Alarm Grid Mar 2019 - Present
    Lighthouse Point, Fl
  • Allin Interactive
    Support Manager
    Allin Interactive May 2010 - Jan 2019
    Fort Lauderdale, Florida
    Supervised team of 12 Technical Engineers maintaining 155+ interactive television and/or mobile app solutions installed on board ships from several major cruise lines (RCCL, NCL, Carnival, Costa, etc.) and resorts in the U.S. and Caribbean.• Created and administered schedule to ensure 24/7/365 coverage.• Organized preventative maintenance and high priority incident global travel.• Managed tickets within the Jira system.• Handled escalation of tickets to other departments internally, as necessary.• Coordinated delivery of software patches/upgrades and deployment betweendevelopment department, support department, and customers.• Established format and compiled monthly ticket status reports for customers.• Analyzed and reported on customer feedback.• Established guidelines for billable time via comments in Microsoft Dynamics SL.• Reviewed time entry and coordinated customer invoicing with corporate accounting.
  • Allin Interactive
    Project Lead
    Allin Interactive Aug 2007 - May 2010
    Fort Lauderdale, Florida
    Successfully directed System Engineers and In Room Consultants in deploying interactive television solutions on board nine cruise ships.• Developed project timelines from inception to implementation and system activation.• Managed equipment ordering, inventory, and delivery to project sites.• Coordinated software delivery with development team.• Supervised pre-build work and testing.• Coordinated overseas travel, accommodations, and expenses for all team members. • Supervised and assisted with all aspects of system installation while on-site.• Effectively collaborated with other vendors and the customer.• Supervised customer training on system usage and troubleshooting.• Organized post project repository of system documentation for technical support.
  • Allin Interactive
    In Room Consultant Lead
    Allin Interactive Nov 2001 - Aug 2007
    Fort Lauderdale, Florida
    Motivated team of In Room Consultants to install, program, and troubleshoot interactive television equipment in all rooms on board several cruise ships.
  • Allin Interactive
    On Board Operator
    Allin Interactive May 1998 - Nov 2001
    Fort Lauderdale, Florida
    Worked as the interactive television vendor on board multiple cruise ships. Resolved technical issues, rotated movie content, managed guest disputes.
  • United States Air Force
    Computer/Network Services Operator
    United States Air Force Mar 1994 - Feb 1998
    Onizuka As, Ca
  • United States Air Force
    Communication-Computer Operator
    United States Air Force Mar 1989 - Feb 1994
    Ellsworth Afb, South Dakota

Christopher Gregory Skills

Management Team Development Scheduling Documentation Computer Literacy Jira Microsoft Office Microsoft Dynamics Sl Project Leadership Project Scope Zendesk Salesforce

Christopher Gregory Education Details

Frequently Asked Questions about Christopher Gregory

What company does Christopher Gregory work for?

Christopher Gregory works for Alarm Grid

What is Christopher Gregory's role at the current company?

Christopher Gregory's current role is Tech Support Manager.

What is Christopher Gregory's email address?

Christopher Gregory's email address is to****@****ail.com

What schools did Christopher Gregory attend?

Christopher Gregory attended University Of California, Santa Cruz - Extension, Community College Of The Air Force, Broward College.

What skills is Christopher Gregory known for?

Christopher Gregory has skills like Management, Team Development, Scheduling, Documentation, Computer Literacy, Jira, Microsoft Office, Microsoft Dynamics Sl, Project Leadership, Project Scope, Zendesk, Salesforce.

Who are Christopher Gregory's colleagues?

Christopher Gregory's colleagues are James De Diemar, Veronica Dagal, Darrell Kittle Jr., Nicholas Fuller, Krista Schaefer, Mba, Travis Cox, Brandon Moulden.

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