• Directed all IT operations including desktop support, equipment management, solution architecture, vendor selection and oversight, VPN appliances, server maintenance, virtualization, and high-end workstations.• Effectively adapted to a stressful environment at the start of the COVID-19 pandemic, completing a transformation to a virtual environment by instituting remote learning capabilities.• Oversaw a team of five personnel consisting of desktop support and enterprise support, performing mentoring, coaching, training, and team building to improve performance and nurture professional growth.• Supported creation of a Hybrid-Flexible (HyFlex) setting across the university, providing technology that allowed students to participate in-person or over the computer for a large number of classes.

• Revamped the IT department of a county credit union, hiring and training the department’s staff and developing and implementing mobile applications that improved remote customer transactions. • Led a renovation of the company’s IT infrastructure by upgrading the internal servers, storage, and backup systems within the virtualization environment, overhauling the hardware infrastructure to allow data growth. • Managed the transition of an educational institution’s data center from a physical location into a virtual world using AWS, facilitating a more cost-effective service for the client and improving efficiency.

• Managed a global team, including Windows Server, UNIX, Linux, Storage Environment, Back-Up Environment, and Data Center Operations Managers.• Overhauled IT environment from 80% Window and 60% Linux/UNIX to an entirely virtual environment, expanding the infrastructure through VMWare and Oracle Virtual Manager (OVM) Server.• Spearheaded major projects, including migrating multiple sites from LotusNotes email services and archival solutions to Microsoft Exchange within two months.

• Led a team responsible for providing full-time monitoring and emergency services including multiple sources of technologies within a vast area of networks.

• Oversaw more than a dozen personnel and orchestrated the migration of various applications into a cloud-based solution, affecting multiple international data centers.

• Managed seven staff members and held responsibility for three local and remote Data Centers. • Implemented the use of Salesforce automation tools and migrated multiple servers and applications to AT&T, Secure24, and AWS Cloud Services.

• Planned, designed, and implemented Local and Wide Area Networks (LANs and WANs) for Marketing Associates.