Christopher Griffiths Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

My role involves senior leadership support of the overall Business and Personal Bank Direct Contact Centres supply and demand planning processes, as well as key leadership relationship management for workforce management support.Specifically, this role oversees the forecasting processes end to end, for all of the Personal Bank contact centre businesses.

Sydney, New South Wales, Australia

This role involved me supporting the larger NAB Direct Contact Centres as a Senior Consultant in relation to all supply & demand forecasting strategies for all channels.This role required I support major strategic project initiatives in the business such as the upgrade/migration of NAB’s Aspect/Alvaria WFM Platform from out of date, end of life tools to a.

North Sydney

My role involved the support of the UBank operating channels, specifically supporting all elements of Workforce Planning strategic & tactical for both the Everyday Banking Contact Centre (Interaction Hub), as well as Home Lending Support Centre (Home Loans Hub). This support entailed both Workforce Planning strategies in relation to supply & demand.

Sydney

Managing multiple teams in Australia responsible for the management of all levels of Workforce Management & Planning inclusive of real time support, workforce scheduling and short, medium, long term and budget forecasting for all aspects of CBA's Direct Channels Contact Centres.This includes supporting approx 2,000 front-line FTE in support of operational.

Sydney

Managing multiple teams in both Australia & the Philippines responsible for the management of all levels of Workforce Optimisation inclusive of real time support, workforce scheduling and short, medium, long term and budget forecasting for all aspects of Optus Customer Operations Group, delivering on operational strategy and programs supporting 4,000-5,000.

Manage multiple teams in all aspects of short term forecasting, scheduling, real time management and business admin processes, as well as supporting a team of project support leaders in delivering on operational strategy and programs supporting 4,000-5,000 FTE across mutliple locations in Australia, the Philippines and India

Manage and support multiple teams in the support of contact centres across three countries, Australia, NZ and the Philippines delivering workforce management support and delivery for multiple clients ranging in size from 100 to upwards of 5,000-8,000 seats inclusive of inbound, outbound and back office process management

Manage and support contact centres across in Australia and NZ delivering workforce management support and delivery for multiple clients ranging in size from 100 to upwards of 300 seats inclusive of inbound, outbound and back office process management

Manage and support a diverse team in the support of contact centres delivering workforce management, reporting and call routing support and delivery in support of all of ING’s financial divisions such as personal and employer superannuation & investments, and life risk products

Manage and support a team of workforce analysts in the support of Australias largest Telco/ISP 3,000+ seat Technical Support teams in multiple sites across Australia, delivering workforce management and reporting expertise across multiple product types and streams

Provide workforce management support in all aspects of forecasting, scheduling and real time management for multiple sites across Australia and across both consumer and commercial lines of business

Sydney, Australia

Higher School Certificate

School Certificate, School Certificate