Managed the M365 enterprise delivery and adoption program across ten large-scale customers and partnered across internal stakeholder teams to drive product improvements, operational efficiencies, and team effectiveness.Specific achievements include:- Coordinated and executed deployment projects through close collaboration with customer stakeholders, resulting in $8.7million in license renewals and 100,000 new users in 2022/2023.- Developed executive customer relationships to ensure a detailed understanding of customers’ business objectives and help translate those into a tactical project backlog.- Recognized as ‘voice of the customer” by identifying and negotiating customer feature requests to internal product groups, resulting in 3 key product updates and 80,000 user replacement of competitor product in 2022/2023.- Drove availability of customer optics by working closely with account teams and executive management to provide broad visibility into customer status, top problem scenarios and define/drive customer success plans. - Formed our Diversity and Inclusion program by identifying team barriers to success and establishing a forum to discuss/introduce improvement plans, resulting in “Ask me Anything” technical sessions and 30% faster ramp-up time for new team members.- Championed systemic improvement through a regular review of our deployment processes, internal team dependencies and larger cross team integration points. - Formalized business analytics platform by working across business units to identify key success metrics and data points, resulting in real-time reporting of key performance indicators and a single source of truth to measure organizational health.

Owned enterprise load balancing program responsible for controlling M365 Online access (~35,000 internal users, ~ 10 million M365 enterprise users across North America).Specific achievements include:- Orchestrated seamless cross-team collaboration by directing monthly design and service evaluations with internal engineering teams and external vendors.- Spearheaded implementation of operational readiness standards, including definition and measurement of SLA indicators as well as comprehensive readiness plans spanning global build, change, support, and escalation teams.- Delivered monthly service review updates to senior leadership, enabling cross-organization visibility and key learnings on a worldwide scale.

Reported to Director of Program Management. Collaborated across various stakeholder teams to successfully develop and deploy backend advertising management features.- Technical Program Management: Managed the end-to-end development and release cycle of the Business.com featured advertising web services API.- Project Management & Delivery: Scaled advertiser performance visibility through integration of 3rd party enterprise email solution, click-to-call technology, conversion tracking and reporting framework.