Christopher H. Email & Phone Number

Roanoke, Va, Us

Roanoke, Va, Us

Roanoke, Va, Us

In my role as Director of Infrastructure,Major responsibilities include:Direct security and process controls to ensure a highly available and adaptive environment. Mentor 2 direct reports in IT security and implementation techniques to ensure continuity and coverage of the environment to support over 200 employees globally. Provide VP of Operations with IT strategies to ensure operational maturity as it relates to technology with a focus on HIPAA compliance.Highlights of my contributions include:► Crafted and implemented a business continuity plan from scratch for over 10 different IT ecosystems ensuring a recovery time of 4-6 hours for our 75 most critical systems.► Reduced Microsoft subscription costs to save over $32,000 each year and reduced VOIP costs by $5,000 annually.► Pioneered effort to implement MFA and harden all privileged accounts. Secured access system wide by reconciling all user authentication directories against a single source of truth.► Instituted a documentation system from the ground up and mapped out four operationally critical system processes that were previously known only through tribal knowledge.► Oversaw transition and upgrade of 10+ legacy systems.

Atlanta, Ga, Us

In my role as Engineering Operations Manager,Major responsibilities include:Leading operations team meetings, creating companywide goals and deadlines, monitoring the Super Bowl LV event system, ensuring consistent product offerings and standard operating procedures across all eight offices in four states, designing, implementing, and maintaining the ConnectWise PSA tool for 70+ users, supporting 70+ employees regarding day-to-day help desk, creating companywide master services agreement and statement of work framework, and advising CEO and over 10 executives on business risks and process.Highlights of my contributions include:► Transformed Virginia's premier office of ~20 users to the serverless environment.► Facilitated regional offices by structuring Professional Services Automation (PSA) tool.► Strategically positioned as systems integration and operations manager to perform all complex tasks.► Functioned as IT Chief Information Officer to advise other IT CIO's on SOP's and communicate with 20+ customers.► Created 20+ smart gauges and provided internal as well as customer-facing dashboards to supply important, real-time insights.

In my role as Systems Integration | Operations Manager,Major duties include:Established business culture, vision, and goals, advised managing partners regarding day-to-day activities, strategies, and business dealings, deploying company-wide policies and standard operating procedures for clients as well as employees and performing several responsibilities of systems integration manager to meet and exceed set performance goals.My top achievements within this role include:► Integrated 20+ business applications by implementing efficient business processes.► Confirmed profit margins by more than 20% by analyzing data and creating tools / gauges.► Reduced response time to less than 30 minutes by designing helpdesk process and resources.► Improved communication and collaboration among departments by applying robust strategies.

In my past role as Systems Integration Manager,Major tasks include:Providing quality customer service while collaborating with more than 10 customers as IT CIO, ensuring compliance with defined company standards while training 19 employees, formulating customer satisfaction goals and service level standards by utilizing 100+ self-created recommendations and best practices, and performing various tasks of lead senior systems engineer while supervising four engineers.Listed below are my achievements within this role:► Structured service offerings to address client requirements by gathering information from over 30 vendors.► Constructed highly available and stable internal infrastructure to run more than 10 servers with a keen focus on seamless workflow of operations.

During my role as Lead Senior Systems Engineer,Major responsibilities include:Rolling-out standard network and security assessment process, mentoring integration team consisting of four engineers, educating engineers and clients regarding business strategies insights and best practices, spearheading new services offerings, and creating companywide VMware implementation process.My accomplishments within this role include:► Developed pricing structures for PNS clients by performing cost analysis.► Enhanced system internal workflows, security, and performance by planning, designing, and deploying virtualization technology and cloud-based solutions.

Self-employed business consulting primarily for Botetourt County Public Schools

Bachelor Of Science - Bs, Mathematics

Minor, Computer Science