Christopher Haimes Email & Phone Number

Orlando, Florida, United States

- I lead a team of 7 IT help desk representatives by providing training and coaching to improve team effectiveness and maintain the monthly employee and on call schedule- I participate in weekly meetings with executive leadership and clients then communicate crucial information to the help desk team- I wrote SOP documentation for testing scripts and hardware RMA and work with cross-functional teams to update the documentation on a quarterly basis- I created and maintain an… Show more - I lead a team of 7 IT help desk representatives by providing training and coaching to improve team effectiveness and maintain the monthly employee and on call schedule- I participate in weekly meetings with executive leadership and clients then communicate crucial information to the help desk team- I wrote SOP documentation for testing scripts and hardware RMA and work with cross-functional teams to update the documentation on a quarterly basis- I created and maintain an information database for 4 customers throughout 100+ locations Show less

Orlando, Florida, United States

- I answered phone calls and e-mails from clients, creating an average of 15 tickets per week and collaborated with customers along with the development team to resolve customer issues- I proactively performed maintenance to diagnose and prevent issues before they arise- I installed, configured, and performed quality assurance testing on hardware and software