Christopher Halverson Email & Phone Number

Minneapolis, Mn, Us

● Configured multiple Service Graph Connector integrations and custom REST integrations using Flow Designer for a large government medical organization.● Post-implementation security enhancements for a regional financial services organization● Major contributor to scoped claims routing application processing 1.2M claims monthly. Extended from CSM.● Technical lead growing/mentoring developer talent from 1 to 7 teams.● Built a custom-scoped medical reservation system with Service Portal front end.● Custom development of the Project Portfolio Management (PPM) module for a large healthcare provider.● ServiceNow architecture and CMDB discovery work for one of the world’s largest insurance companies.● Provided process and ServiceNow development support for a leader in electronic testing using Agile methods.● Provided post-go-live development for a major insurance carrier and entertainment outlet.● Authored a major insurance carrier's nine-month Service Asset and Configuration roadmap.● Authored Incident and Problem Management Assessment and Roadmap for a Managed Service Provider (MSP).● Authored and delivered custom IT Asset Management (ITAM) training for a global hospitality organization.

Bloomington, Minnesota, Us

● ServiceNow Certified Trainer for the ServiceNow Administrator class.

● Technical developer for go-live and post go-live ServiceNow implementations (Aspen, Berlin versions) in the Midwest region using Agile methods. ● Facilitated process workshops in order to gather detailed requirements for multiple ServiceNow implementations.● Integrated data into ServiceNow transform maps and scripts for the extract, transform, and load (ETL) of configuration data into the CMDB.● Led inter-departmental meetings working with 40+ team members across 20 different groups to identify and integrate disparate data sources in order to build a configuration management database (CMDB) for a large Fortune 500 retailer.● Architected data designs for the automated flows and error handling for several configuration management database (CMDB) implementations.● Provided technical presales support.● Scoped, estimated and wrote Statements of Work for potential customers.

Dallas, Tx, Us

● Responsible for the building of a service driven, centralized Enterprise Systems Monitoring (ESM) function within the organization informed by ITIL Configuration Management practices.Areas of focus included:● Event Management Architecture Definition● Entity Relationship Definition● Runbook Creation

● Designed the configuration management solution to automatically populate a configuration management database (CMDB) with 25,000 items.● Developed ServiceCenter 6.2 forms and workflows in support of a large retailer’s change and configuration management processes. ● Led the data conversion effort to import over 300,000 HR records into a Service Desk solution.● Conducted tools capabilities assessments ● Published roadmaps to outline SOC build out● Conducted availability and performance analysis to support MSP contract negotiations● Performed analysis to determine available capacity for customer peak seasons for a large health care provider using HP tools and for an online university using CompuWare tools.● Deployed incident and problem management solutions using commerical packaged solutions from HP, Indicative, and NetIQ.● Relocated web server infrastructure and associated applications from an east coast data center to a mid-western data center.● Provided technical presales support.● Scoped, estimated and wrote Statements of Work for potential customers.

● Led technical operations teams for 10 customized event monitoring tools deployments for Minnesota based customers in finance, health care, manufacturing, retail, and travel industries. ● Authored and instructed an intensive, customized training course designed to enable more effective use of the existing availability and performance management tool set for a large health care provider.● Instrumented end-to-end availability and performance management toolsets allowing IT Operations group to offset expenses through the use of a charge back model.● Developed coursework and instructed students in formal 5 day technical training courses and custom on-site training.● Coded custom PERL solutions to enable monitoring and alerting of custom-defined business applications using a “business view” rather than the traditional individual servers and applications view.● Provided technical presales support.● Scoped, estimated and wrote Statements of Work for potential customers.

Dublin 2, Ie

● Configured network monitoring tools such as HP OpenView Network Node Manager to support large telecommunications customers.● Provided custom PERL scripting to support the IT Operations team web site offering historical trend graphing.● Provided UNIX Sun server administration, custom shell and perl scripting to support the in-house managed services team.● Resolved issues as an on-site Help Desk team member providing telephone and desktop support to in-house application development teams.

● Novell Network Engineer supporting 30 workstation CAD environment