Christopher Halverson Email & Phone Number

Minneapolis, MN, US

• Configured multiple Service Graph Connector integrations and custom REST integrations using Flow Designer for a large government medical organization.
• Post-implementation security enhancements for a regional financial services organization
• Major contributor to scoped claims routing application processing 1.2M claims monthly. Extended from CSM.
• Technical lead growing/mentoring developer talent from 1 to 7 teams.
• Built a custom-scoped medical reservation system with Service Portal front end.
• Custom development of the Project Portfolio Management (PPM) module for a large healthcare provider.

Bloomington, Minnesota, US

• ServiceNow Certified Trainer for the ServiceNow Administrator class.

• Technical developer for go-live and post go-live ServiceNow implementations (Aspen, Berlin versions) in the Midwest region using Agile methods.
• Facilitated process workshops in order to gather detailed requirements for multiple ServiceNow implementations.
• Integrated data into ServiceNow transform maps and scripts for the extract, transform, and load (ETL) of configuration data into the CMDB.
• Led inter-departmental meetings working with 40+ team members across 20 different groups to identify and integrate disparate data sources in order to build a configuration management database (CMDB) for a large Fortune.
• Architected data designs for the automated flows and error handling for several configuration management database (CMDB) implementations.
• Provided technical presales support.

Dallas, TX, US

• Responsible for the building of a service driven, centralized Enterprise Systems Monitoring (ESM) function within the organization informed by ITIL Configuration Management practices.Areas of focus included:
• Event Management Architecture Definition
• Entity Relationship Definition
• Runbook Creation

• Designed the configuration management solution to automatically populate a configuration management database (CMDB) with 25,000 items.
• Developed ServiceCenter 6.2 forms and workflows in support of a large retailer’s change and configuration management processes.
• Led the data conversion effort to import over 300,000 HR records into a Service Desk solution.
• Conducted tools capabilities assessments
• Published roadmaps to outline SOC build out
• Conducted availability and performance analysis to support MSP contract negotiations

• Led technical operations teams for 10 customized event monitoring tools deployments for Minnesota based customers in finance, health care, manufacturing, retail, and travel industries.
• Authored and instructed an intensive, customized training course designed to enable more effective use of the existing availability and performance management tool set for a large health care provider.
• Instrumented end-to-end availability and performance management toolsets allowing IT Operations group to offset expenses through the use of a charge back model.
• Developed coursework and instructed students in formal 5 day technical training courses and custom on-site training.
• Coded custom PERL solutions to enable monitoring and alerting of custom-defined business applications using a “business view” rather than the traditional individual servers and applications view.
• Provided technical presales support.

Dublin 2, IE

• Configured network monitoring tools such as HP OpenView Network Node Manager to support large telecommunications customers.
• Provided custom PERL scripting to support the IT Operations team web site offering historical trend graphing.
• Provided UNIX Sun server administration, custom shell and perl scripting to support the in-house managed services team.
• Resolved issues as an on-site Help Desk team member providing telephone and desktop support to in-house application development teams.

• Novell Network Engineer supporting 30 workstation CAD environment