Christopher Harcourt Email & Phone Number

Albuquerque, NM, US

Falls Church, VA, US

Virginia, 1900 Oracle Way, US

• Designed an air-gapped platform for the ingestion, storage, and manipulation of petabytes of scientific data
• Wrote custom Ansible roles to harden and configure clients and servers in accordance with DISA STIGs
• Configured RHEL Satellite and capsule servers to provide partitioning and provisioning templates with direct integration to IdM controls and functions
• Wrote and implemented Ansible roles for routine execution of compliance and remediation scans, eliminating system drift and maintaining a security baseline
• Created a custom Kickstart installation for non-Linux administrators to ensure consistent, platform-agnostic image templating and configuration across multiple network boundaries
• Configured cross-forest trusts between RHEL IdM and Windows Active Directory allowing seamless interaction between domain accounts and resources

Arlington, Virginia, US

• Coordinated and deployed software patches, data backups, and security updates using SCCM and WSUS for 400 domain computers, ensuring 100% DoD network compliance
• Implemented PowerShell scripts to create and monitor Active Directory domain user accounts and devices, reducing human error and man-hour requirements
• Managed configuration of Cisco routers, switches, firewalls, and Unified Communications Manager software for a tactical network environment requiring 99.9% uptime
• Tracked and resolved client requests in Remedy and Sharepoint with an average completion time of under 24 hours
• Collaborated with key stakeholders to identify organizational needs and seamlessly transition to Office 365

Bentonville, Arkansas, US

• Fostered customer relationships by accurately assessing needs, resulting in a 40% increase in non-peak hour sales
• Conducted analysis of sales data and proposed suggestions for improvement, breaking multiple district sales records and increasing monthly sales by 160%
• Collaborated with peers in performing vehicle services to maximize efficiency in accordance with corporate safety guidelines

Arlington, Virginia, US

• Automated data metric collection for 146,055 miles driven over the course of 2,812 taskings
• Executed logistical support for the Army and Pentagon transportation elements of the 2017 Presidential Inauguration, allowing incident-free movement of over 1,100 passengers and 31 vehicles