Christopher Hatherley Email & Phone Number

Southampton, Uk

Key member of the Reservations Team by being the voice of the Holland America Line & Seabourn, providing customer service excellence to both the Travel Agent community and to direct guests. Working in a fun and dynamic environment with a focus on performance, results and individual development, this role presents the opportunity to sell 2 exciting brands and to handle tailored travel arrangements to an ever growing customer base.The Holland America Line and Seabourn Reservations Centre… Show more Key member of the Reservations Team by being the voice of the Holland America Line & Seabourn, providing customer service excellence to both the Travel Agent community and to direct guests. Working in a fun and dynamic environment with a focus on performance, results and individual development, this role presents the opportunity to sell 2 exciting brands and to handle tailored travel arrangements to an ever growing customer base.The Holland America Line and Seabourn Reservations Centre handle enquiries from both Travel Agents and Direct guests via telephone and email. Responsible for selling through service and for being the main point of contact for guests and the trade. S flexible individual who is a clear and concise communicator and a strong team player. Customer Responsibilities (Internal & External Customers)•To service all Travel Agents and Consumers to the highest standard•Receive and respond to inbound calls•Build and maintain relationships with all trade and consumer customers•Consistently demonstrated excellent customer service•Maintain the highest standards of professionalism in all interactions to create a positive image of the product and the company•Technical (including systems) and/or Professional Responsibilities•Handle precise requests and special projects•Advise Team Leader of any competitor knowledge•Ensure high levels of conversion• Encourage and support Travel Agents through using POLAR online•Administration Responsibilities•Action email requests and regarding product and reservationsOther Responsibilities•Meet targets set by the company and Team Leader•Meet departmental guidelines and as per the Reservations Policy Manual•Other duties as required – attention to detail Show less

Southampton, United Kingdom

Pension Technical Support (Wealth COO) Pension Drawdown

Handling incoming calls from current and prospective customers of the business dealing with a wide range of customer service enquires as well as providing new quotations for home insurance

Working as part of a small team of Tour & Travel advisors on board one of the world’s greatest ocean liners. Dealing with guests of all nationalities and providing a 5* hotel service to guests on board. The role includes dealing with the sale, promotion and guidance of land tours in the various ports of call the ship visits providing onward travel assistance once guests disembark as well as overseeing the entire disembarkation procedure for 2500 guests every one to two weeks.

Bournemouth, United Kingdom

Taking incoming calls from customers interested in receiving a quote for RIAS home insurance. Working as part of a targeted call centre and identifying opportunities to up sell or include additional products on customer’s policies.

Bournemouth, United Kingdom

Account Manager in the after care team, providing support to customers who are currently signed up to Debt Line’s debt management service. Negotiation with creditors on behalf of customers, supporting any day to day issues surrounding the accounts and complaints handling.

Bournemouth, United Kingdom

Reporting to the Wealth Management Manger, the role of Sales Support Administrator is to provide office based support to assigned Advisors in the day to day running of accounts, including the setting up and maintenance of systems. The Sales Support Administrator is the first point of contact for client, provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties.

Southampton, United Kingdom

Working for the Unit Trust Pricing Team within the Investment Administration department of Skandia UK. Handling Straight Through Processing for over 2000 prices from various fund managers all over the world. Investigating and Correcting pricing errors using advanced Microsoft Excel spreadsheets and creating and amending Formulas to streamline processes. Within this role, I made numerous adjustments to processes and procedures to identify risks and to ensure that the team is operating… Show more Working for the Unit Trust Pricing Team within the Investment Administration department of Skandia UK. Handling Straight Through Processing for over 2000 prices from various fund managers all over the world. Investigating and Correcting pricing errors using advanced Microsoft Excel spreadsheets and creating and amending Formulas to streamline processes. Within this role, I made numerous adjustments to processes and procedures to identify risks and to ensure that the team is operating to its full capacity. I created numerous spreadsheets to ensure that the margin for human error is mitigated as well as a team ‘website’ to house all important data. This is to ensure that team members are not working from handouts which could go out of date within time. This achieved me praise from high level management for my initiatives within the team. Show less

Southampton, United Kingdom

Deal with all calls, emails and queries from FA’s, clients and regional offices and provide additional support in relation to high value accounts. Handled Pensions, Life & Investment products.Within my 1.5 years with the Customer Interaction team at Skandia, I developed a very good understanding of the UK’s financial services structure and have since then had a keen interest in Investments and finance. I quickly rose within my team to a member who could be trusted to organize… Show more Deal with all calls, emails and queries from FA’s, clients and regional offices and provide additional support in relation to high value accounts. Handled Pensions, Life & Investment products.Within my 1.5 years with the Customer Interaction team at Skandia, I developed a very good understanding of the UK’s financial services structure and have since then had a keen interest in Investments and finance. I quickly rose within my team to a member who could be trusted to organize people in the Team Leader’s absence and regularly took charge when required.Various initiatives were set up by me to ensure that the team worked to its full capacity including another team website which was greatly appreciated by the Team Leaders and higher level managers alike.Cert CII Financial Administration:-CF1 - UK Financial Services regulations and ethicsFA1 - Life Office administration Show less