Christopher Buffa Email & Phone Number

Walpole, Massachusetts, United States

- Manage both inbound and outbound logistics processes for seamless shipping and receiving operations.- Enhanced inventory management through meticulous data integrity practices, utilizing Automated Warehouse System (AWS) to its full potential.- Experienced in shipping processing through various platforms such as Worldship, Starship, and FedEx shipping systems.- As a proficient warehouse operator, led inventory categorization for improved material handling.- Strong advocate for OSHA safety protocols, ensuring a safe and efficient work environment.- Adept at new account acquisition and customer relations to boost business growth as required.- Utilized AWS to execute comprehensive warehouse mapping, detailing product locations and maintaining accurate inventory counts.- Tasked with organizational and efficiency projects, demonstrating an ability to handle a variety of assignments.- Proficient in operating Work Assist Vehicle and forklift, contributing to warehouse operational needs.

Stoughton, Massachusetts

- Consistently delivered outstanding customer service, excelling in service recovery across all store departments.- Provided cross-functional support to colleagues beyond my designated department, demonstrating team collaboration.- Actively participated in day-to-day team operations including task management, training, recruitment, retention, and scheduling.- Managed procurement of all fresh produce and perishable meat products as the department’s primary buyer.- Conducted ongoing sales data analysis and trend forecasting to optimize sales performance and product rotation.- Promoted strict adherence to food and workplace safety standards in compliance with HACCP and OSHA regulations.- Handled comprehensive inventory management, ensuring efficient product flow between warehouse and sales floor.- Established and nurtured professional relationships with key vendors in the food and beverage industry.- Implemented robust loss prevention strategies to safeguard guest and employee safety, maintain data integrity, and protect company assets.- Achieved a significant 15% increase in overall sales through strategic operations.

Norwood, Massachusetts

- Exhibited leadership skills as a dual department manager, directing a team of 10+ associates.- Managed comprehensive employee operations, including recruitment, retention, and scheduling, along with inventory procurement and waste reduction efforts, all while upholding HACCP food safety standards and delivering top-tier customer service.- Achieved consistent growth by surpassing gross profit targets by 9% YoY, maintaining labor budget under set goals by 12%, and reducing supply expenses through effective daily data analysis and fostering personalized customer relationships.- Enforced stringent loss prevention strategies to ensure the safety of guests and employees, uphold data integrity, and protect company interests and assets.- Secured multiple victories in regional sales contests through innovative marketing strategies and suggestive selling techniques.- Proactively expanded in-store marketing initiatives to boost sales performance.- Boosted customer satisfaction metrics significantly by advocating a “golden rule” service standard within my departments.

Fern Park, Fl

- As Manager on Duty, I supervised warehouse operations including shipping, receiving, and inventory cycle counts, while also managing employee engagement, financial reconciliations, and customer service with a focus on service recovery.- Strategically redesigned and remapped warehouse layout to optimize space utilization, significantly improving efficiency and product retrievability, thereby enhancing customer experience through reduced wait times and increased sales turnover.- Implemented customer-focused service recovery techniques to address and rectify any issues promptly.- Adhered to and enforced all corporate and OSHA safety regulations to maintain a safe work environment.- Performed daily financial reconciliations and deposits to ensure accurate accounting.- Kept up-to-date with in-store merchandising and marketing strategies to align warehouse operations with retail trends.

Orlando, Florida Area

- Collaborated with interdisciplinary teams comprising of chaplains, social workers, and medical staff to enhance service outcomes and elevate Press Ganey scores.- Conducted patient-centered rounds to identify, assess, and fulfill patient/visitor needs, reporting insights in a timely manner.- Implemented crisis management strategies and service recovery initiatives as required, with an emphasis on patient safety and satisfaction.- Chosen by administrative staff to contribute to the Emergency Department Service Improvement Committee, aimed at pinpointing and addressing potential areas to boost patient satisfaction in all Emergency Departments.- Initiated an independent case study focusing on initial contact times in the Pediatric ER, resulting in significantly improved check-in times and service levels in the emergency department.- Delegated as department mentor and trainer, promoting professional development among staff.- Served as a dedicated advocate for patients and their families, acting as a vital liaison between medical staff and families/patients, ensuring transparent and compassionate communication.

Altamonte Springs, Fl

Buyer (2008-2012):- Directed end-to-end paddling and accessory department operations, including online/in-store sales, merchandising, procurement, and inventory management.- Conducted regular analysis of inventory and market trends to enhance departmental profitability.- Leveraged forecasting techniques for purchasing, coupled with robust negotiation strategies with suppliers to maximize gross profit margins.- Led the design, planning, management, and execution of seasonal sales, promotional campaigns, and special events.Trainer (2008-2012):- Developed and launched store-wide training programs, equipping staff with the necessary knowledge to guide customers to the best custom gear and safest excursions.- Trained employees in key areas such as customer service, merchandising, operations, salesmanship, and product knowledge.- Coordinated bi-monthly training clinics with industry sales representatives, offering field demonstrations and hands-on training to familiarize employees with full product lines.- Authored training modules specifically for the water sports department, promoting specialized knowledge.- Personally trained staff on safe demonstration practices for water-based products like kayaks or paddleboards to customers.

Cedar Mountain, Nc

- Designed and implemented multi-day adventure programs such as rock climbing, caving, white water rafting, and hiking for children aged 11-16.- Demonstrated excellent leadership skills and maintained positive conduct for the welfare of the team and campers.- Supervised a team of counselors in a wilderness environment, ensuring a safe and engaging learning space.- Enforced site safety regulations and protocols during expeditions.- Functioned as the principal medical responder during off-site activities (Wilderness First Responder).- Orchestrated the planning and execution of expeditions, incorporating lesson plans and experiential learning for campers.- Managed the maintenance, inventory, and administration of all adventure center equipment, facilities, and vehicles.

Cedar Mountain, Nc

(Same responsibilities as 2005 role)

Bachelor Of Science (Bs), Criminal Justice/Police Science, Honors

Focused on interviewing and investigations and phsycology.

Human Resources Specialist Certificate, Human Resources

Closely related to a business management program only with a focus on human capital. Subject areas include: Business, HR, Management.

Associate Of Arts (A.A.), General Studies, Honors