Christopher A. Henderson Email & Phone Number

Torrance, California, United States

Develops competitive APR and Lease Programs to achieve penetration and profit targets. Sets residual values to maximize sales through lease offers and to minimize losses when a lease reaches term. Communicates sales program updates and rates to operational teams to meet their key objectives.

Cypress, California, United States

Ensures regulatory and operational compliance dealership financial services products include floorplan lines of credit, working capital loans, dealership mortgages, construction loans, land acquisition loans and revolving lines of credit for 281 Honda and Acura Dealerships. Leads the department in its pursuit of achieving its key objectives including sales and product penetration targets, dealer satisfaction and optimizing profitable sustainable portfolio growth. Provides performance management, coaching and counseling to create continuous improvement and development among associates.

North New Jersey, United States

Managed and improved dealer relationships through sales and penetration targets for 14 Honda and 5 Acura Dealerships. Partnered successfully with peers and teammates to efficiently achieve business needs. Served as a liaison to Honda Motor company in order to identify and provide additional resources as needed.

Wilmington, Delaware

Facilitated development of all Buyers, provided servant-leadership through training and coaching. Managed and improved dealer relationships through sales and penetration targets. Achieved the extension of credit to company and region objectives.

Wilmington, Delaware

Facilitated development of all Funders, provided servant-leadership through training and coaching. Managed and improved dealer relationships through increased iContract utilization. Improved process and efficiency of funding prioritizing work based on volume.

Wilmington, Delaware

Provided impactful coaching across a diverse team on accounts 5-119 days past due. Developed scorecards, status reports and ensure effective communication to senior management regarding associate development. Maximized team performance and facilitate a culture of productivity, responsiveness and quality to reach department objectives.

Wilmington, Delaware

Utilized high-level analytical skills to make timely credit decisions. Managed relationships with internal and external customers through diplomacy, enthusiasm and diligence. Reviewed and used reporting tools to engage dealer personnel in meaningful discussions, mitigate losses, and enhance results.

Torrance, Ca

The Leadership Experience and Development (LEAD) pilot program is an accelerated leadership development program designed to prepare high potential Associates for future key leadership roles. The LEAD program's core foundational curriculum has been designed to expose a LEAD Trainee to the operational relationship between various departments and how each department contributes to the overall success of AHFC.

Irving, Tx

Performed skip tracing on charge off accounts to find updated information for debtors to improve portfolio liquidation. Managed repossession assignments and processed repossessions to meet business objectives within compliance deadlines while meeting monthly individual performance goals consistently. Negotiated payment arrangements and account settlements to avoid account escalation and presented customers with an action plan that will resolve their account.

Irving, Tx

Acted as a back-up Team Lead for the Lease End Associate Preparedness (LEAP) group, conducted peer evaluations, and assisted in collection of payoff shortages to promote the idea of “One Team, One Goal” demonstrating strong team work skills. Analyzed areas of opportunity with management to keep the trainee engaged in their on the job training by developing templates and reference guides which improved employee satisfaction and retention.