Remote Systems Management

Assisted in updating network for new company; shared on call tech support.

Guard at a warehouse

Maintained vaxes and alphas for a steel mill.

Document, clean up, and work on client Alpha 4100 and ES47, running legacy ORACLE RDB database. Virtualization of the systems in progress. I also wrote documentation for after hours, off-shore support personnel, and will be devising a Disaster Recovery Plan.

Remote phone hardware support - VAX, Alpha, Itanium, DL980• Managed telephone and Internet hardware support calls for Alpha / Itanium / DL980 systems, diagnosed error and console logs, determined what parts needed replacement, devised an action plan, dispatched to Field Service, and customer follow-up.• Communicated with customers on conference calls for severe issues

Started working for an ATT vendor Feb, 7Back to being a VMS Systems Manager!In charge of 26 VMS systems scattered across the US.

VMS Systems Manager as well as Data Center Site Supervisor

I supervised and supported six operators on a 24x7 operation - System backups, restores, moving tapes offsite, maintaining inventory, assisting System Admins and Techs as required.VMS Management/Administration for ATT LNSPerform daily checks of Production and Disaster Recovery VMSClusters to verify that all disks are mounted, all required processes are present, and all critical disks have sufficient free space.Work with other groups in monthly Preventative Maintenance reboots/upgrades of Production and Disaster Recovery Clusters with other ATT LNS Teams.Worked on HelpDesk Trouble tickets for VMS related issues.Perform diagnostics on hardware/software problems and interacted with hardware/software vendors to resolve issues.Monitor systems performance, recommended, and implemented performance tuning changes and capacity planning.Run DCL procedures to do nightly and weekly tape backups using SLS on Tape Libraries, handle historical data archival using HSM on Tape Libraries and for monthly tax software updates.

I was in the Security Group. I wrote DCL code to update various user fields in the System Authorization File, verify that new accounts follow JPMC standards for account information, disuser accounts of terminated users, and list all VMS Users.

VMS systems manager/admin for 30 systems running telephone billing/circuit order apps.

Maintained and upgraded inhouse and client VMS systems; wrote and maintained procedures for inhouse software development tracking.

In charge of in-house Cluster - day-to- day operations, Tuning, Upgrading.Wrote and documented utilities used to maintain a history of software updates.Worked with the programming staff in resolving software problems.Worked with the clients in problem resolution.Upgrade client systems, both Operating System and application.Share After-Hours On-Call dutiesWorked with the maintenance techs in hardware/software problem resolution.Wrote in-house operations guide, supervised two operators.

Maintained in-house VMS systems (Vax 11/780, MVII, VAXstation 3100), and in-house client owned systems (MV II, VAX 6210) in an in-house DECNET LAN, with LAN bridges to four remote sites.Configured both software and hardware for in-house and client owned systems.Installed vendor software updates for both ADM and client owned systems.Wrote and ran disk backup procedures.Wrote in-house and client utilities in C.Installed and maintained in-house LAN and PC's.Wrote and updated in-house Operations Guide.Wrote, updated, and maintained ADM's DBMS software modules in C. Also maintained modules in FORTRAN and MACRO.Worked with other programmers converting ADM's VMS DBMS to UNIX in C.Performed software support duties for in- house and clients.

Developed and maintained modules for ADM's DBMS.Converted ADM's DBMS from PDP RSX to PDP RSTS/E.Worked with other programmers in maintaining CDC version of ADM's DBMS.Wrote in-house utilities in C and FORTRAN.

Managed UNIX based PDP-11 for department.Wrote and ran computer usage accounting package.Wrote and ran system backup procedures.Designed terminal and printer graphics routines.Designed Novice User manual for UNIX.

In charge of departmental computers operating systems - batch and timesharing.Developed and maintained classified ad billing and circulation control systems.Wrote and maintained programs interfacing between production system and billing database.Sysgenned and installed software at customer sites.Performed software support duties for in-house and clients.