Skilled in providing technical support and troubleshooting for complex systems, and exceeding performance metrics. Excellent communicator, facilitating cross-functional collaboration between departments to achieve resolutions efficiently and conveying technical expertise to internal and external stakeholders.I’ve honed my expertise in Lean Six Sigma principles, statistical analysis, Root Cause Analysis, and quality management systems to increase efficiency through reduction in variation and waste. Throughout my career, I’ve leveraged my skills to resolve technical issues experienced by customers. My comprehensive understanding of complex systems, manufacturing environments, and compliance standards enables me to resolve technical issues effectively as well as improve and sustain process efficiency. My areas of expertise include:✔Troubleshooting: Swiftly identify and resolve technical issues encountered by key stakeholders, upholding end-user satisfaction and loyalty.✔ Root Cause Analysis: Employ advanced tools and methodologies to investigate and identify underlying causes of visible symptoms.✔Corrective Actions: Conduct in-depth assessments of Root Causes and collaborate with cross functional teams to implement robust solutions.✔Six Sigma: Adhere to structured methodologies to seek improvement and sustained gains.✔ Communication: Relay technical information regarding complex systems to stakeholders.I am available to discuss new opportunities in California or virtual (remote), please contact me at christopher.heying@gmail.com.TECHNICAL SKILLS:Microsoft Office: Word, PowerPoint, Excel, Teams, OutlookCoding: Python, C#, MATLAB, HTML, JavaScript, SQLDrafting: SOLIDWORKS