I am a seasoned sales and customer service executive with 20+ years of professional experience. Recognized for demonstrating a natural aptitude for client service and support solutions, as well as for creating innovative training and development programs. Professional focal points also include team leadership, call center operations, implementation management, account administration, metrics, reporting, and forecasting, telecommunications, Interactive Intelligence administration, staffing and workforce management, and numerous facets of tech tools and solutions. Delivering superior administration on the latter areas of expertise requires utilization of effective communication and negotiation skills, as well as resource management to support efficiency and maximum results. Most recently, I was the Director of Contact Center Operations with CodeBlue. Under my leadership, I assumed accountability for managing, motivating, and supporting call center staff to regularly meet or surpass performance goals. I also analyzed workflows to facilitate hiring efforts, productivity, quality, and the identification of improvement opportunities. My achievements in this position have included drastic reductions to both handle and customer contact times, along with the establishment of revamped training programs and a quality assurance department. In addition, I liaised with senior leadership and departmental teams to ensure the company’s support structure was driving business forward with minimal expenditures.Colleagues describe me as a progressive, experienced, and client-focused business and sales executive who can be relied on to offer superior solutions that consistently deliver profitable results.I am pursuing new opportunities and can be reached through this profile, or by phone at: 937-216-3172