Christopher Hofer Email & Phone Number

Bothell, Wa, Us

Primarily responsible for driving global Dynamics AX (ERP) Supply Chain improvements and day-to-day issue resolution. Focused on ensuring all cGMP regulatory procedures are followed and up-to-date.• Global release planning of Dynamics AX and GMP applications/instruments, including deployment execution, resulting in system/process harmonization across multiple sites• Vendor management for Dynamics AX and internal IT projects• GMP systems support: Implementation, maintenance, documentation, administration, problem resolution & Root Cause Analysis• Integrated 3-party cloud-based procurement solution with Dynamics AX which eliminated legacy paper-based template and email approvals

Redmond, Washington, Us

Engagement lead responsible for demand queue and new work request disposition process across three integration hubs. • Managed Integration demand stream from multiple Supply Chain inputs, including analysis, estimates, and disposition. Coordination across multiple systems and teams resulting on-time deployment and increased cycle-times •Organization communication and evangelism for operating model and compliance initiatives (SAFe, GDPR). Utilized multiple forms of media in structured campaigns to engage and educate teams •Planning roadmap for Integration work across IT value streams. Accomplished early in the quarter, this estimation aligned resource assignments and budget/funding allocations •Business and offshore technical team interface for retail channel EDI onboardings, projects, and enhancements. Coordination between IT teams to leverage strengths, share knowledge, and increase pace resulting in consistent delivery pipeline meeting stakeholder expectations •Vendor management activities in support of project resourcing: consulting, planning, and mentoring. Set allocation, monitored performance metrics and removed roadblocks

Redmond, Washington, Us

End-to-end management of multiple parallel on-boarding efforts for global partners, including retailers, suppliers, and logistics vendors from ideation through user acceptance testing. •Focused on re-engineering business processes and developing solutions in SAP. Primary facilitator, leading key trade-off decision meetings, aligning project requirements, schedules and budgets, achieving project global vision, strategy and future state architecture •Full-cycle ownership, managing change request processes for over 30 applications/tools. Established processes and leveraged partnerships with business teams, IT project teams, and off-shore resources to define release schedules, set scope and drive progress •Steer User Acceptance Testing (UAT) schedule across three global geographies, ensuring solutions meet customer requirements. Global business user coordination for SAP upgrades (SD, MM, GTS) •Consistently managed projects and accomplish multiple tasks under narrow deadlines. Proficient in documenting business processes, requirements and functional specifications •Developed and presented solution proposals and recommendations, analyzing options, justifications and trade-offs. Initial contact for multiple business escalations. Monitor and detect user/input errors, assist users and resolve data conflicts

Redmond, Washington, Us

Interfaced with Commercial and Retail sales | marketing, pricing, logistics, credit and collections, IT, managing operational relationships with a goal to create an efficient and stable high volume transactional environment. •Managed order fulfillment processes and execution of sales and marketing processes and plans. Managed, reconciled, and released incoming orders for corporate Xbox and PC retail accounts including: Wal-Mart, Target, Best-buy, GameStop •Logistics | Distribution coordinator planning major launches (Xbox, Windows), promotional activities and inventory allocations •Compiled operational metrics, analyzed data, and presented process and system enhancements, selling ideas and solutions

Redmond, Washington, Us

Gold-master analysis and processing (CD/DVD) in readiness for launch: format verification, virus scanning, and replication. Implemented key process improvement through value-stream analysis, including new tools and automation. Worked in highly secure environment performing code-signing and archiving source code.

Redmond, Washington, Us

Media Duplication | Manufacturing Technician and Trainer. Factory sold to Kao Infosystems June 1997 where I contributed as a Microsoft vendor (Media Technician).