Christopher Hofer Email & Phone Number

Bothell, WA, US

• Primarily responsible for driving global Dynamics AX (ERP) Supply Chain improvements and day-to-day issue resolution. Focused on ensuring all cGMP regulatory procedures are followed and up-to-date.
• Global release planning of Dynamics AX and GMP applications/instruments, including deployment execution, resulting in system/process harmonization across multiple sites
• Vendor management for Dynamics AX and internal IT projects
• GMP systems support: Implementation, maintenance, documentation, administration, problem resolution & Root Cause Analysis
• Integrated 3-party cloud-based procurement solution with Dynamics AX which eliminated legacy paper-based template and email approvals

Redmond, Washington, US

• Engagement lead responsible for demand queue and new work request disposition process across three integration hubs.
• Managed Integration demand stream from multiple Supply Chain inputs, including analysis, estimates, and disposition. Coordination across multiple systems and teams resulting on-time deployment and increased cycle-times
• Organization communication and evangelism for operating model and compliance initiatives (SAFe, GDPR). Utilized multiple forms of media in structured campaigns to engage and educate teams
• Planning roadmap for Integration work across IT value streams. Accomplished early in the quarter, this estimation aligned resource assignments and budget/funding allocations
• Business and offshore technical team interface for retail channel EDI onboardings, projects, and enhancements. Coordination between IT teams to leverage strengths, share knowledge, and increase pace resulting in.
• Vendor management activities in support of project resourcing: consulting, planning, and mentoring. Set allocation, monitored performance metrics and removed roadblocks

Redmond, Washington, US

• End-to-end management of multiple parallel on-boarding efforts for global partners, including retailers, suppliers, and logistics vendors from ideation through user acceptance testing.
• Focused on re-engineering business processes and developing solutions in SAP. Primary facilitator, leading key trade-off decision meetings, aligning project requirements, schedules and budgets, achieving project global.
• Full-cycle ownership, managing change request processes for over 30 applications/tools. Established processes and leveraged partnerships with business teams, IT project teams, and off-shore resources to define release.
• Steer User Acceptance Testing (UAT) schedule across three global geographies, ensuring solutions meet customer requirements. Global business user coordination for SAP upgrades (SD, MM, GTS)
• Consistently managed projects and accomplish multiple tasks under narrow deadlines. Proficient in documenting business processes, requirements and functional specifications
• Developed and presented solution proposals and recommendations, analyzing options, justifications and trade-offs. Initial contact for multiple business escalations. Monitor and detect user/input errors, assist users.

Redmond, Washington, US

• Interfaced with Commercial and Retail sales | marketing, pricing, logistics, credit and collections, IT, managing operational relationships with a goal to create an efficient and stable high volume transactional.
• Managed order fulfillment processes and execution of sales and marketing processes and plans. Managed, reconciled, and released incoming orders for corporate Xbox and PC retail accounts including: Wal-Mart, Target.
• Logistics | Distribution coordinator planning major launches (Xbox, Windows), promotional activities and inventory allocations
• Compiled operational metrics, analyzed data, and presented process and system enhancements, selling ideas and solutions

Redmond, Washington, US

Gold-master analysis and processing (CD/DVD) in readiness for launch: format verification, virus scanning, and replication. Implemented key process improvement through value-stream analysis, including new tools and automation. Worked in highly secure environment performing code-signing and archiving source code.

Redmond, Washington, US

Media Duplication | Manufacturing Technician and Trainer. Factory sold to Kao Infosystems June 1997 where I contributed as a Microsoft vendor (Media Technician).