Christopher H. Email & Phone Number

Preston, England, United Kingdom

Preston, England, United Kingdom

- Use Agile methodologies to support on projects and change requests.- Identify stakeholders and facilitate workshops to understand As Is processes and requirements.- Build high quality relationships with internal and external stakeholders to ensure the highest standard in change delivery.- Document To Be processes alongside video guides, walkthroughs.

Preston, England, United Kingdom

Preston, England, United Kingdom

Preston, England, United Kingdom

• Work on both product (Microsoft Dynamics 365 and 2015) and project workstreams
• Organise and conduct business workshops, Three Amigo and sizing sessions with Digital and Testing teams the objective of getting user story ready for development.
• Provide feedback in Retro and Sprint planning sessions to help map out quarterly workloads and strategy.
• Build User Stories on JIRA and Stories on a Board in collaboration with Confluence and SharePoint.
• Process map (Visio) As Is and… Show more
• Process map (Visio) As Is and To Be with objective of sign off from accountable lead.

Fleetwood

• Senior Management role with additional responsibilities for, Testing, Quality and Coaching with three direct reports and five indirect reports
• Overhaul of the Quality data capture database by building an automated excel database with a dashboard front end for Operations Director review meetings.
• Introduced weekly Quality review sessions with Team Managers and a fortnightly session with Director’s to a call listening session to proactively encourage change and improve working… Show more
• Introduced weekly Quality review sessions with Team Managers and a fortnightly session with Director’s to a call listening session to proactively encourage change and improve working practices.
• Implemented a holistic process between Quality (identifying inefficiencies), Coaching (providing support to front line staff and Managers) and Change Management (building a business case for process improvement)
• Implemented coaching plan for all staff, identifying areas of cross training to multiskilled staff with an objective of having a cost-effective FTE.

Fleetwood, United Kingdom

• Build an infrastructure for Continuous Improvement.
• Analysis and presenting data using Excel (SUMIFS, VLOOKUP, IF, COUNTIF, Pivot Tables)
• Process mapping (Visio)
• Created centralised directory for all business process maps and training material. Responsible for material to be up to date and version controlled.
• Use Lean Six Sigma and Kaizen methodologies to create a culture of continuous improvement.
• Challenge the norm and look to continually streamline, simplify… Show more

Preston, United Kingdom

• Mentoring and coaching of Team Managers with HR support in line with company policy.
• Strong process expertise covering a wide range the the energy industry.
• Chairing daily performance meeting with team managers then reviewing results with Head of Customer Services and Managing Director.
• Responsible for business internal recruitment process – Scope stake holders requirements. Designed all processes and documentation. Conduct prescreening conduct and review assessment days to… Show more
• Responsible for business internal recruitment process – Scope stake holders requirements. Designed all processes and documentation. Conduct prescreening conduct and review assessment days to best match requirements..
• Responsible for full operation forecasting and planning with Real Time Analyst as a direct report.

Bolton, United Kingdom

Full 360 role from building long lasting relationships with clients to head hunting relevant professionals. Going through the whole process to understanding business needs, onsite business meetings, agreeing terms of business, learning culture and expectations, sourcing relevant candidates, understanding candidate needs, interview preparation and.

Manchester, United Kingdom

Achievements -Delivery 5 star quality sessions and make every session worth the money, provide feedback before and after session to show progression-Document and archive client information and keep confidential documents safely stored away -Clear communication towards client client through verbal, visual and physical means-Precise and professional teaching.

Manchester, United Kingdom

Team manager responsibilities-Manage a team of up to 14 people in inbound calls relating to credit card accounts.-Take escalated referrals from unsatisfied customers-Produce all statistics for all targeted metrics for call centre manager and my team to discuss improvements and how to improve performance through performance management-Running daily team.

Bachelor Of Science (Bsc), Environmental Science

Graduated in Science and Engineering

Education record

13 GCSE's A-C 2 A Levels C