Christopher Oldham Email & Phone Number

San Diego, California, United States

Led a team of project managers and business analysts in developing new data reporting and business processes responding to the needs of the organization. Coordinated with leaders from the various operating units to determine needs and prioritize solutions.- Developed process to manage $100 million turnkey program across multiple operating units within the company. The process, which involved both new systems and new procedures, help to streamline the workflow and provide better visibility to operational teams, leadership, and the client.- Collaborated with corporate asset management team to develop a new system to better track $160 million in capital assets. Consolidated information from various separate systems into a single location that provided better visibility and reporting as well as improved lifecycle management.- Worked with HR leaders to create an online form for managers to submit change of status requests for employees which included promotions, transfers, and pay increases. Provided better visibility to managers, employees, and HR on the status and resolution of the requests.

San Diego, California, United States

Supervised all development and support aspects of the corporate workflow management tool. Coordinated with external vendors, developers, and operational leaders to deliver expected system stability and performance as well as requested enhancements.- Worked closely with internal stakeholders to deliver a major update to the corporate workflow management tool to better meet the needs of the business. Delivered an updated platform that simplified workflow and improved overall system useability.- Led efforts to transition additional operating units into the workflow tool which included process review, organizing training, and data migration. Successfully transitioned all operating units into tool by required due dates with minimal interruption to productivity.- Took over primary development of updates and enhancements to the workflow tool from external vendor. Able to provide quicker turnaround for enhancements and respond to the needs of the business more effectively.

San Diego, California, United States

Coordinated the implementation of a new corporate workflow management tool. Responsible for working with internal operational organizations to ensure a smooth transition to the new platform as well as providing on-going support.- Organized and led meetings with operational leadership to review and translate current workflow processes to the new system. As a result of this groundwork, the operational teams were able to become almost immediately productive with minimal downtime.- Pioneered a program to educate program managers on the new system so they could in turn train their operational teams and provide ongoing support. Successfully completed the training of 2500 users on time for system launch.- Provided advanced support for the new tool as well as coordinated enhancement requests with external developers. Designated as subject matter expert for the new tool and became go to resource for any technical or process issues.

San Diego, California, United States

Managed a team of engineers and project managers in the design of a city-wide fiber network for an industry leading telecom company. Responsible for scheduling and coordinating the design process as well as reporting progress to the client.- Developed a comprehensive data and reporting structure to better track the progress of the network design process. New structure enabled more effective reporting and more concise communication of progress to the client.- Created a series of focused teams that could better respond to design issues and empowered them to develop and implement creative solutions. Improved reaction and resolution time of issues and kept design process moving forward.- Partnered with an internal application development team to create a system to manage network design and ensure network connectivity. The new system improved the design verification process and provided better visibility of ongoing work which assisted in managing the overall schedule.

Greater San Diego Area

Managed the design of inside and outside fiber networks. Responsible for managing the fiber vendor to ensure designs and timelines met expectations.- Developed processes and tools to manage the inside fiber design program in the Salt Lake City market. Created design schedule tracker and implemented daily design review meetings. Within three months eliminated design backlog of 2000 units and brought vendor in line with contractual design standards.- Created a procedure to determine engineering qualifications for the fiber vendor selection process. Created an exercise to test the design engineering aptitude of the various candidates. Contributed to the overall selection process to determine the most qualified vendor.- Developed a process to validate address and unit count of large multi-family properties in downtown San Diego. Utilized database and mapping tools to analyze approximately 700 properties with 120,000 units. Created a list of properties that matched criteria for service.

Greater San Diego Area

Led the reporting team for the West Regional Program Management Office. Responsible for reporting results and metrics for the AT&T West Mobility cell site build plan.- Created new reports and tools to communicate accurate status of the build plan to market and regional leadership. Streamlined existing reports to enhance readability and provide more concise depiction of results. Improved notification and distribution system to provide simple and convenient method of report retrieval.- Developed tools to aid local market teams with managing build plans. Provided systems that allowed online tracking and reporting of build plan changes. Improved visibility on the status of proposed changes and provided better tracking for market and regional teams.- Created central repository for data pertaining to the mobility build program. Provided a single online location for reports and results as well as standards and procedure documentation. Consolidating information to a single location provided simpler and more timely access to critical information.- Supervised and trained newly promoted management employee in application and report development. Managed performance to ensure on-time results and provided developmental opportunities within the organization. Employee gained ability to work independently and achieved recognition for exemplary work.

Greater San Diego Area

Managed equipment order and delivery for several markets in the West region. Responsible for reporting and project controls for the West Equipment Engineering team.- Designed tools to help improve the efficiency of equipment order inputs. Dramatically increased the speed of order inputs and subsequently improved the productivity of the engineers.- Created custom reports to aid team in managing equipment orders and delivery. Provided accurate picture of outstanding equipment orders and helped to determine current and future equipment requirements.- Managed equipment needs for multiple, concurrent projects. Ensured on time delivery of equipment for approximately 600 projects per year in multiple regions within the market.

Greater San Diego Area

Recruited to provide engineering design leadership for the City of San Diego surcharge project. Developed design processes and standards for the engineering team. Designed and managed multiple large scale underground conversion projects.- Developed design templates to standardize engineering workflow processes. Created a consistent design product to increase both engineering and construction productivity.- Created documentation for City of San Diego contractors detailing specifications for construction of underground structure. The document provided AT&T contract administrators a tool to hold contractors to a specific standard which resulted in a more reliable and consistent product.- Trained new engineers in design philosophy and engineering systems. Resulted in increases in both quality and productivity of inexperienced engineers.

Greater San Diego Area

Developed strategic plans and coordinated services for master planned residential communities and major commercial and retail developments in Chula Vista, CA. Served as the single point of contact for developers, utility consultants, and AT&T organizations – marketing, construction management, field superintendents, and engineering staff. - Designed and coordinated one of the first FTTH (Fiber to the Home) projects in the state of California. Created design standards for single and multi-family developments that became part of the corporate engineering standards.- Coordinated projects for telecommunications service to an average of 1500 homes a year as well as several large commercial retail developments including Otay Ranch Town Center. Consistently met customers’ expectations and due dates.- Created new processes to streamline design of housing developments. Resulted in increased productivity and reduced turnaround time for designs from four weeks to one week.

Greater San Diego Area

Designed and coordinated telecommunication services for multiple central office location in San Diego County. - Responsible for managing all growth activities as well as working with municipalities, utility companies, and customers to resolve service related issues.- Designed and executed several large scale, long term public works projects including the relocation and renovation of the San Ysidro border trolley station. Worked with both outside organizations as well as internal groups to coordinate work.- Managed multiple, simultaneous projects to deliver fiber based data service to 12 schools in the Imperial Beach area of San Diego County. Interfaced with school representatives to make sure requirements for service were met. Coordinated the design and construction of projects which resulted in on-time delivery of services.