Christopher Holler Email & Phone Number

Full Service Hilton Garden Inn in downtown location with Boutique Appeal. Eugene's Monkey Bar & Grill Restaurant in hotel with 93 rooms that leads market in RevPAR. Top 5 ranking in HGI System with exceptional Overall Guest Experience Scores in SALT. Beautifully appointed with outstanding Staff.

Responsible for all operational departments at a limited service hotel in high volume resort market. Hilton General Manager certification. OnQ, OnQ R&I, GRO, Sales Success and Manager's food handlers certification

Full responsibilities for daily operations of limited service hotels, 136 rooms. Provide leadership roles in Brand Standards, Sales, Revenue Maximization, Guest Satisfaction, Human Resources & Accounting. Increased Guest Satisfaction scores while increasing profitability 31% for 3rd quarter over previous year.

Direct daily shift operations for Valet/Bell services at a 238 room, full service, historic, hotel in downtown Mobile, AL. Also responsible for training of all new employees according to employee manual as well as knowledge of correct keys to be successful at their position. Involved in staffing levels to accommodate hotel needs as well as controlling labor cost. Insured that guest satisfaction training was ongoing to produce the highest feed back scores of all PCH properties.

Daily operations of full service Convenience Store with annual sales of $1M. Twenty four hour operation with responsibilities of all employee functions, all cost controlling controls and all inventory controls. Insured that monthly audit variations did not exceed corporate standards. Instructed team members on customer satisfaction training. Constantly monitored extremely fast pace sales to inventory replenishment situation for maximum sales.

St Louis, Missouri, Us

Directed daily operations at 148 room property on County Line Rd., offering complimentary Breakfast as well complimentary Happy Hour. Responsible for employee training to insure optimum guest satisfaction. Controlled inventory and costs on all food & beverage items. Constant guest interaction to gain feedback to improve product. Insured that revenue maximization level practices were used to obtain budgeted sales income. Involved in local market activities to enhance image of property.

State-of-the-art civic center and perfect gathering place for functions, from corporate events and social affairs to sporting exhibitions. Features two NHL size ice skating rinks, a skating school, party rooms, and multi-purpose banquet rooms suitable for weddings, receptions, reunions and other special events. Full P&L and budget responsibility for the four million dollar budget of an eleven million dollar Complex. Spearheaded the Human Resource effort that led to the recruitment, training, and management of nine departments that included sales and marketing, maintenance, skating and hockey rink operations, tradeshows and conventions, finance, and accounting. Directed department managers and customer service representatives. Created economic impact to city of $7.5 Million by implementing sales programs that dramatically increased Civic Complex utilization, revenues and profitability.

Started Management Company that handled Development and Operations of two Hampton Inns in Tuscaloosa, AL. First Hampton Inn University(102) units opened March 27, 1995. Within first nine months property was able to cash-flow and pay out dividends to ownership. In 1996 & 1997, Property won "Pinnacle" Award as one of top five properties in Hampton System based on guest satisfaction surveys and corporate inspections. Hampton Inn University opened in March 1995. In 1996, second property was under construction the Hampton Inn Interstate(80) units which opened in 1997. During 1997 Hampton Inn University ranked once again as a "Pinnacle" Award winner for being a top five property in the system. The Hampton Inn University earned the designation of being in the "Circle of Excellence" from 1996 until 2000 and the Hampton Inn Interstate was also in the "Circle of Excellence" from 1997 until 2000. Also during 1997 Chase Hospitality administrated the construction of the Microtel Inn at exit 77 on I-59/20.Spearheaded development of Holiday Express Inn & Suites for local investor. From conception to opening guided ownership on details for establishing a Premier Property in Tuscaloosa.

JACKSON HOSPITALITY SERVICES, INC. - Birmingham, AL.Managed and led full-service hotel with 152 rooms and a 70,000 sq. ft. Bryant Conference Center, owned by The University of Alabama. Managed an annual sales and marketing budget of $450,000.Directed hotel operations to generate positive cash flow for twelve consecutive months relieving General Partners(5) of $1 Million personal guarantee to lending institution in 23 months.Took over operations at the Sheraton Capstone Inn in 1989 and led a team that was able to turn around property located on the campus of The University of Alabama. Due to status of limited partnership, we were able to turn operation around in extemely difficult market in order to show a positive cash-flow for 12 consectutive months which relieved the General Partners of personal line of operational loss of one million dollars each (5) of which that would have had to pay personnally in the event that the operations did not show profit for twelve consectutive months. The property earned the 'Chairman's Award" for 13 consectutive quarters as a top ten in guest satisfaction surveys in the Sheraton System.

JACKSON HOSPITALITY SERVICES, INC. - Birmingham, AL.I was able to rally staff and turn around propery that was losing money to show an additional $300,000 dollar positive cash flow in less than 10 months.

JACKSON HOSPITALITY SERVICES, INC. - Birmingham, AL.Opening Assistant Banquet ManagerPark Place Night Club ManagerNight Manager on DutyFood & Beverage DirectorDirector of Sales and MarketingAssistant G.M. / Director of Sales & MarketingPromoted rapidly through assignments with increasing levels of management responsibility to become Assistant General Manager and Director of Sales & Marketing for the 209 room Sheraton Perimeter Hotel.Increased night club revenues from $26,000 per month to $85,000 per month in three months.Increased room revenues 15% and food and beverage revenues 20%.

Bachelor Of Arts / Business Administration, Business Administration And Management, General

Applied Science, Business Administration