Christopher Hollins Email and Phone Number

Led Cash Management Product Management, Sales, Strategy, and Operations. Reported to the CEO of Chase Business Banking

Led Marketing, Product Management and Sales for our white labeled US Merchant Services business supporting Bank Alliance partners and POS providers. Reported to the CEO of Worldpay-US.

Led $3.75B global business (12% of Amex revenue) with 90-person team responsible for 100 largest Amex merchant relationships. Reported to EVP, Global Client Group. • Negotiated global merchant partnerships valued at $35B annual transaction volume, including Apple, Google, PayPal, Expedia, Lufthansa, Singapore Air, Walmart/Sam’s Club. • Drove merchandising and marketing initiatives resulting in resigning 70 US merchant partners that generated incremental transaction volume of 9% over two years.• Instituted organizational changes over 4 months that impacted 150 people: broke down silos between sales, support, and service teams; developed a communications process that led to faster responses to customers; created scorecard metrics to hold teams accountable on a sustainable basis.

Responsible for sales operations and marketing for $1.2B SMB; seven direct reports and 450 field client managers. • Grew revenue 17% YOY to $60B transaction volume by integrating digital omnichannel marketing and improving call center, field account management, customer service, and client problem resolution services. • Created “customer-first” value proposition for top 10% of OPEN customers (35% revenue). Recruited, trained, and built incentive compensation structure for 325 new sales representatives.

Led $600M ($20B transaction volume) lending portfolio with 60-person global team in 8 countries offering unsecured lines of credit, card issuing, and expense management. • Renegotiated 54 corporate clients in industries including advertising & media; CPG; financial services; oil & gas; and industrial products.• Built strategy to offer products such as buyer initiated payments (BIP) that created $1.5B new transaction volume.• Doubled volume growth 8% by increasing card issuance by +10% and expanding short-term financing/lending capacity by +20%.

Led $1B revenue regionally deployed, 45-person team responsible for over 600 cross-industry merchant relationships in the US.

Led team responsible for $600M revenue; staff of 15. Designed Macy's strategy using card transactions and data analytics that led to Amex winning co-branded credit card business; Macy's expected to achieve $10B revenue over seven years

Led 45-person team to create strategy and expand market for technology and service solutions with global telecommunications service providers. Reported to Global CMO.

Led 50-person team that drove $450M P&L (13% & 24% annual growth respectively) from service providers and enterprise customers. Built marketing and resource strategy for professional and managed services portfolio in North America.

Responsible for $1.5B revenue. Directed 60-person global sales, account management, and technical support team on MCI and Global Crossing accounts.

$250M product P&L. Product manager and team leader of 31 sales representatives for $60B AT&T account. Led strategic planning, customer relationship management, and digital VoIP and database products.

Lucent Technologies was spun off AT&T Network Systems in 1996. Recruited by President Asia Pacific to lead $75M P&L including staff of 100; increased teledensity of region by 200%.

Built global expansion strategy focused on India and Southeast Asia; managed staff of four in three countries.

Oversaw $250M cost-reducing initiatives and divestiture of three businesses.

Recognized as a top contributor in publishing and direct mail marketing industries.