Christopher Spriggs Email & Phone Number

Durham, Nc, Us

Fort Worth, Texas, Us

Install and configure software and hardwareManage network servers and technology toolsSet up accounts and workstationsMonitor performance and maintain systems according to requirementsTroubleshoot issues and outagesEnsure security through access controls, backups and firewallsUpgrade systems with new releases and modelsDevelop expertise to train staff on new technologiesBuild an internal wiki with technical documentation, manuals and IT policies

Fort Worth, Texas, Us

Managing IT accounts (especially Zendesk or LivePerson).Working with APIs, enabling to build and maintain integrations between different tools, to support and enhance functionality, and allow data to flow.JavaScript and CSS Working with automations.Tailoring scripts related (added integrations, functionality, reports etc.). Staying on top of the system’s functionality and options, and acting as its SME.

New York City, New York, Us

Provide 2nd Level Support for Customer using Celonis On-Premise and Intelligent Business Cloud productsNamed technical contact for Premium Support CustomersAccept, qualify, drive and resolve complex Tickets, which have been forwarded or escalated to 2nd Level, according to our ITSM processesQualify problems or defects for handover and collaboration with 3rd LevelKPI adherence based on external Service Level Agreements and Organizational Level AgreementsParticipate and drive regular Root Cause Analysis (RAC) cycles to improve our Support Knowledge basePrepare and deliver Webcasts to customers and support staff on selected technical topicsCollaborate with customers based on given and preferred communication channelsContribute to Continual Service Improvement (CSI) cycles and initiatives of Celonis and Celonis Support Organization

Remote, Us

Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the CrowdStrike service.Take ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution or escalation.Identify and escalate priority issues that need immediate attention.Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible.Collect information and document bugs with Sr. TSE and/or Engineering for product issues that are impacting customers.Create process or troubleshooting documentation in the support knowledge base.Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers.

Westlake, Texas, Us

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the InternetInteract with customers to provide and process information in response to inquiries, concerns, and requests about products and servicesGather customer’s information and determine the issue by evaluating and analyzing the symptomsResearch required information using available resourcesFollow standard processes and proceduresIdentify and escalate priority issues per Client specificationsRedirect problems to appropriate resource

Responsible for running new cabling in new or existing buildings.Termination and testing of new cabling.Responsible for testing and troubleshooting of cable.Setting up new telecommunications frames.

Take photographs in a range of styles and for a variety of clients. Styles include portraits, and sports.Photo shoots involve obtaining and setting up sets, props and lighting, within tight time frameWorking with children and adults to make sure that the classes came on time.

Pk

Responsible for complete set-up and final breakdown of meeting functions including cleaning and equipment storage.Maintained organized and clean work areas.Welcomed and acknowledged all guests.Maintained confidentiality of proprietary information and protected company assets.Functioned as a team player to ensure efficient, accurate set-up/breakdown and an overall quality guest experience