Christopher Huebner Email & Phone Number

Waukee, Iowa, US

• Create/Customize fields, page layouts, record types, lightning pages as needed to suit business needs.
• Create/Maintain process automations via Flows to increase efficiency, reduce errors, and ensure accurate data entry.
• Mass updates via imports and exports.
• Shifted most divisions from unique dashboard arrangements to full utilization of dynamic boards.
• Build and maintain third party integrations to assist with business needs outside of Salesforce (ex: Qualtrics Surveys).
• New User setup and profile, permission set, and public group setup/maintenance.

Waukee, Iowa, US

Des Moines, IA, US

Contract to Hire at Holmes Murphy & Associates.

Teaneck, New Jersey, US

• Implemented present-day Salesforce training program and oversee all aspects of Salesforce Administrator Training for the Des Moines siteo Fully trained 20+ Salesforce Support Agents from no experience to fully.
• Manage daily operations of a team of 10+ Technical Support Engineers; all Salesforce Certified Admins
• Conduct monthly 1:1 reviews with employees to measure personal and professional development plans, set quarterly goals, establish areas where additional development is needed and set future expectations
• Built out a custom, scalable Salesforce Org to track all case specific information for all employees to utilizeo Created QA system that integrates external telephony data with Salesforceo Call QA metrics are imported.
• Streamlined call handling policies and case procedures resulting in a measurable improvement to SLA
• Successful negotiation of a 2-year contract with corporate client, with option to renew in 2020

Teaneck, New Jersey, US

• Provided Technical and Admin support for Administrators and end users via Inbound Customer Support
• Dedicated Salesforce Support for LPL Financial and Salesforce Premium Support Users.
• Assisted callers with Salesforce CRM Configuration, including but not limited to: o Standard/custom object configurations, tabs, customizing objects and fields to further maximize platform functionalityo Building and.

Teaneck, New Jersey, US

• Personally supervised all contracting for Managing Directors, Broker Dealers, and National Carrier Accounts
• Trained individuals 1:1 to expand upon initial training to add additional contracting abilities such as contracting for new lines of insurance and deciding factors for a background investigation
• Traveled internationally to train 5 entry-level groups of 20+ employees to acquire skills in the agent contracting processo This included training on regulations around insurance contracting, background investigations.

New York, NY, US

New York, NY, US