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@zopa.com
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2 phones found area 703 and 877
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Christopher Hughes is listed as Senior Director, Operations Strategy and Transformation at Zopa Bank, based in London, England, United Kingdom. AeroLeads shows a work email signal at zopa.com, phone signal with area code 703, 877, and a matched LinkedIn profile for Christopher Hughes.
Christopher Hughes previously worked as Director, Collections and Partner Operations at Zopa Bank and Head of Operational Strategy at Zopa Bank. Christopher Hughes holds Master Of Engineering (Meng), Engineering from University Of Cambridge.
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AeroLeads found 1 current-domain work email signal for Christopher Hughes. Compare company email patterns before reaching out.
Experienced leader in financial services with significant experience in leading cross functional teams across credit, analytics, product, operations. Passionate about helping FS companies drive meaningful scale whilst driving efficiency and ensuring outstanding customer experience and good customer outcomes.Track record of setting strategy and target operating models, as well as being accountable for the delivery of both transformational programmes of work (new product launches, implementation of outsourcing, regulatory change, replacement of contact channel platforms) as well as data-driven continuous improvement (e.g. cost to serve, CSAT). Deep collections and recoveries experience across all stages of arrears and multiple lending products. A Certified Person under the FCA Certification Regime, with experience of regulatory compliance as well as three lines of defense.
Listed skills include Business Analysis, Analytics, Financial Services, Financial Modeling, and 13 others.
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London, London, GB
Lead a cross functional team across analytics, credit, product and change management to set, then deliver, against a broad Operational transformation strategy. Responsible for developing target operating model and setting operational strategy to enable significant customer growth, support an expanding product set, deliver outstanding levels of customer.
London, London, GB
Led a cross functional tribe of analysts, product managers and developers responsible for defining and delivering on Zopa's customer servicing strategy and Zopa's collections and recoveries strategy.Developed a new target operating model for significant growth. Led a programme of work to move from a fully in house operation to a hybrid inhouse / outsouce.
Mclean, VA, US
Led a cross functional team to transform the customer servicing experience to be 'Digital First'. Our aim was to improve customer satisfaction as well as to deliver material operational cost savings, by delivering market leading digital servicing experiences. Collaborating with Design and Research, we took a customer centric approach to understand customer.
Mclean, VA, US
Led the Capital One mobile app product team, with the objective of building a market leading FS App that not only enabled customers to self serve, but most importantly, help customers to succeed in their financial lives.My team collaborated with the wider business to produce the roadmap for our app, refined the intent, and then delivered the features in to.
Mclean, VA, US
My team identified and delivered on opportunities to help our customers succeed with credit. This included strategies to help customers to remember to pay on time, and to help customers understand the implications of how much they repay.My team made material strides on this agenda, and as a result were: - Awarded the 'Treating Customers Fairly Award' at.
Mclean, VA, US
From 2009 to 2015 various credit analytical roles including:- Ownership of Credit Limit Increase strategy, including owning the NPV model and valuations, as well as execution of campaigns- Broader customer management strategy development include upgrade offers (cashback etc)- Development of account level valuations vs. segment level valuations- Migration.
Quick answers generated from the profile data available on this page.
Christopher Hughes works for Zopa Bank.
Christopher Hughes is listed as Senior Director, Operations Strategy and Transformation at Zopa Bank.
AeroLeads has found 1 work email signal at @zopa.com for Christopher Hughes at Zopa Bank.
AeroLeads has found 2 phone signal(s) with area code 703, 877 for Christopher Hughes at Zopa Bank.
Christopher Hughes is based in London, England, United Kingdom while working with Zopa Bank.
Christopher Hughes has worked for Zopa Bank and Capital One.
You can use AeroLeads to view verified contact signals for Christopher Hughes at Zopa Bank, including work email, phone, and LinkedIn data when available.
Christopher Hughes holds Master Of Engineering (Meng), Engineering from University Of Cambridge.
Christopher Hughes is listed with skills including Business Analysis, Analytics, Financial Services, Financial Modeling, Risk Management, Credit Risk, Analysis, and Management.
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