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I have an undergraduate degree from the United States Air Force Academy and a Master of Science degree in MIS and Application Development from George Washington University.Specialties: sales process, sales segmentation, negotiation, contact center global voice architecture, solutions selling, hiring and retaining talent, sales management, Sales operations, CRM, customer experience, operational best practices for globalization, offshore site selection for customer service work, outsourcer selection and industry insights
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Chief Revenue OfficerId.Me Sep 2023 - PresentMclean, Va, UsProudly lead the world class go to market function for ID.me. ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has 100 million members with over 70,000 individuals joining daily, as well as partnerships with 31 states, multiple federal agencies, and over 500 name brand retailers. The company provides identity proofing, authentication and group affiliation verification for organizations across sectors.The company's technology meets the highest federal standards and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me is the only provider with video chat and in-person verification, increasing access and equity. The team is committed to "No Identity Left Behind" to enable all people to have a secure digital identity. -
SabbaticalSelf-Employed Mar 2023 - Aug 2023My first 3+ weeks off since I was 18 years old. Worked on being a better human - particularly husband, father, son, and friend - most importantly better to myself. Proudly spent a lot of my summer with my parents in Colorado, took some great trips with my wife, and grew in my relationship with my kids. Golf handicap actually went up 1.5 pts…?
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Chief Revenue Officer (Cro)Thrive Aug 2022 - Mar 2023New York, Ny, UsLead the go to market function at Thrive to include sales, customer success, marketing, and channels. The worlds leading comprehensive, whole-human approach to burnout improves employee well-being and helps you build a thriving culture. -
Chief Sales Officer (Cso)Servicechannel A Fortive Company Aug 2021 - Aug 2022Lead the Sales organization for ServiceChannel (a Fortive Operating Company) globally. ServiceChannel digitizes and automates the facility management marketplace - bringing supply and demand together on the worlds leading facility management platform for optimizing repair, maintenance, and asset outcomes.
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Chief Sales OfficerServicechannel Oct 2019 - Aug 2021Pleasanton, California, UsHumbled to have led the sales function of ServiceChannel to an exciting $1.2B exit by Fortive. From Q319 to exit - had seven consecutive quarters of record breaking bookings growth - driving triple digit YOY growth. The team was able to expand across all segments of the market with focus on key verticals and personas, new segmentation approach, new value selling methodology, new pricing and packaging, and new tech stack. -
Global Sales Leader - Customer Service Management (Csm)Servicenow Apr 2016 - Oct 2019Santa Clara, Ca, UsBuilt the go to market team from 1 sales person and 4 customers in April 16' to over 120 customer facing sales and solution consultants and 800+ customers in 3.5 years. Hit accelerated bookings target 12 out of 14 quarters - delivering 300% YOY growth year 1, 85% growth year 2, and 65% growth in year 3. Built playbooks into target personas and industries competing and winning against the worlds largest software companies (SFDC, ORCL, MSFT) in a space that NOW had zero awareness in when we started. Coordinated efforts across product development, Pro-services, marketing, Alliance and channels evolutionizing our customers customer experience journeys by leveraging the power of ServiceNow's Enterprise Cloud. -
Sales Director - West Us - Cisco Customer Care SolutionsCisco Jul 2010 - Apr 2016San Jose, Ca, UsLead Western US for the Customer Interaction Solutions portfolio. In 2011 and 2014 was named Manager of the year for exceeding plan and growth targets. In the five years running the West team - has grown the west revenue 159% with no headcount increase. Impacting more than $700M, Chris has been instrumental in hiring top talent, growing the channel, enabling account teams, and directly impacting the customer experience in hundreds of accounts in the Western US. -
General Manager - AmericasServion Global Solutions Sep 2005 - Jul 2010Princeton, New Jersey, Us- Responsible for top and bottom line revenue growth in Americas for contact center application development, integration, and product sales and service.- Manage front line sales teams geographically seperated and 15 overlay and back-end support personnel- Responsible for Americas marketing for Servion Global Solutions -
Gm Avaya Global ConnectAvaya Nov 2002 - Sep 2005Morristown, New Jersey, UsResponsible for development and execution of Avaya Global Connect. Avaya Global Connect is Avayas solution for the globalization of services within US and European large enterprises. Engaged directly with over 50 Fortune 500 clients and 100 Fortune 500 account teams across verticals of Finance, Insurance, Travel and Tourism, High Tech, and Outsourcing Briefed over 10 analyst firms encompassing 30 individual analysts from top research, industry, financial and consulting firms on solutionIdentified key vendor partners and developed new capabilities for solution offeringCreated internal and external business case constructs for the globalization of services.In 2003 alone, was feature speaker at: International Call Center Management Conference - Chicago, Call Center Outsourcing Summit - Reno, American Teleservices Association Phoenix, CONAREC - Brazil, Gartner Outsourcing Summit L.A., ICMI conference - Miami -
Sales Director N. ArizonaAvaya Nov 2000 - Apr 2002Morristown, New Jersey, UsResponsible for revenue generation from 500+ Large Enterprise customers and new business accounts across multiple verticals in Northern Arizona. Executed through direct selling and personally developed channel capabilities. Sought out and developed 4 new Arizona and Interstate Channel Partners to fill gaps in both capabilities and reach for sales and delivery execution in new territory based model. -
Chief Operations OfficerJoint Spectrum Center Jul 1999 - Nov 2000Responsible for $450M Joint Task Force established for the planning and frequency management of joint exercises and wartime ops as well as the development and operation of technology tools for execution. Led 12 highly selective personnel in the Global frequency management of Joint Operations. Initiated development of $6M software tool from user requirements. Managed development through interop. and functional tests. Completed the Global deployment and developed end-user training to 6000 operational users.
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Program Manager Information TechnologyJoint Spectrum Center Apr 1998 - Jul 1999Personally managed $225M annual IT budget by providing and maintaining Spectrum Planning Services, E3 Models and Simulations, and Information Systems in support of globally deployed military operations. As a team lead, produced analytical models, which became the DoD standard for E3 analysis. Developed and executed Enterprise wide contingency plan for Y2K included 8 departments in a 3000-member organization. Plan was adopted in part by other orgs throughout US. Managed $2M Intranet increased productivity through automation tools and cut operating expenses by 35% in other business divisions initiated knowledge management program.
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Executive Director - Gcss-AfUnited States Air Force 1995 - 1998Randolph Afb, Tx, Us
Christopher Mills Skills
Christopher Mills Education Details
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United States Air Force AcademyHuman Factors Engineering -
The George Washington UniversityManagement Information Systems
Frequently Asked Questions about Christopher Mills
What company does Christopher Mills work for?
Christopher Mills works for Id.me
What is Christopher Mills's role at the current company?
Christopher Mills's current role is Chief Revenue Officer @ ID.me.
What is Christopher Mills's email address?
Christopher Mills's email address is cm****@****now.com
What is Christopher Mills's direct phone number?
Christopher Mills's direct phone number is +130358*****
What schools did Christopher Mills attend?
Christopher Mills attended United States Air Force Academy, The George Washington University.
What are some of Christopher Mills's interests?
Christopher Mills has interest in Football, Exercise, Home Improvement, Reading, Gourmet Cooking, Sports, Watching Basketball, Hockey, Golf, Watching Hockey.
What skills is Christopher Mills known for?
Christopher Mills has skills like Unified Communications, Enterprise Software, Solution Selling, Strategy, Channel Partners, Direct Sales, Outsourcing.
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