Christopher Janes Email & Phone Number

Jenks, Oklahoma

• Collaborated with cross-functional teams to ensure a successful new store open in Tulsa, Oklahoma.
• Displayed operational excellence by exceeding current Sales Plan by +70.17% while minimizingoperational expenses and payroll.
• Selected to support the onboarding process of a new Store Leader in Tulalip, Washington.

Wichita, Kansas, United States

• Led a team of 70 associates to generate $40M in annual revenue.
• Demonstrated a commitment to diversity, equity, and inclusion through continuous development,modeling inclusive behaviors, and managing bias to contribute to a retention rate of 94%.
• Established a culture of accountability through clear expectations and performance management to result in multiple cross-departmental promotions.
• Selected as 1 of 3 leaders to participate in the company's annual "Prepare For Next" Program to develop for the next role.
• Planned and executed store monthly, quarterly, and yearly workload meetings to support businessstrategies and drive results.

Wichita, Kansas

• Directly contributed to the store's growth in annual revenue by focusing on driving sales through theimplementations and maintenance of all directed visual merchandising and in-store marketing programs.
• Created a Racial Equity, Diversity, and Inclusion program to support and provide an inclusive environment where all employees are encouraged to engage in courageous conversations.
• Continuously assessed the business through the lens of the customer, which has contributed to an overall customer satisfaction of 94% over two years.
• Elevated membership conversion by 5% by creating learning opportunities, providing proper coaching, and improving overall sales behaviors.
• Reduced annual payroll by 7% while exceeding revenue forecasts and KPI’s.
• Lifted replenishment rate to 98% by implementing process improvements to streamline restockingefficiency, resulting in better item availability.

Arlington, Texas

• Promoted 2 Store Managers, 7 Assistant Managers, 9 Keyholders, and 3 Brand Representative Leads byutilizing Individual Development Plans to develop leaders in the talent pipeline.
• Completed the company’s DMIT (District Manager in Training) Program and served as the Dallas-FortWorth market's point-person to the District Manager of 14 stores to lead change, take initiative, and make an impact in a.
• Continually monitored the business by analyzing reports, identifying trends and areas of opportunity, and taking action to address under performing business areas to drive an increase of 8% in annual revenue.
• Increased customer loyalty program by 30% by motivating the team to find innovative ways to improve the customer experience.
• Reduced non-management turnover by 42% by collaborating with the management team to create a hiring strategy to build a diverse team and create a strong store culture.

Bachelor’S Degree, Business Administration And Management, General

High School Diploma, Liberal Arts