Christopher Gutierrez Email & Phone Number

Los Angeles, California, Us

• Designed and deployed AWS infrastructure to deliver scalable, reliable, and high-performing solutions for enterprise applications.• Developed CI/CD pipelines for multiple application stacks and deployment types, ensuring consistent and efficient delivery processes.• Automated Infrastructure as Code (IaC) workflows using Terraform, CloudFormation, and CDK improving consistency and reducing deployment times.• Modernized architectures through containerization, leveraging Kubernetes, Docker, and ECS/EKS for seamless application orchestration.• Conducted security assessments to identify vulnerabilities and implemented measures to strengthen overall security posture.• Led migrations from on-premise data centers and cloud platforms to AWS, ensuring smooth transitions and operational continuity.

New York, Ny, Us

• Developed strategic roadmaps and project plans aligned with customer objectives to deliver successful cloud solutions.• Designed and optimized CI/CD pipelines for diverse application stacks, enhancing deployment efficiency and reliability.• Authored reusable Infrastructure as Code (IaC) using Terraform, CloudFormation, and CDK to create scalable and maintainable AWS environments.• Led cloud migration projects, transitioning systems to AWS and other cloud platforms while maintaining operational continuity.• Managed multiple client projects simultaneously, providing scalable and efficient solutions across varied environments.• Consulted with clients to address business and technical needs, delivering tailored solutions for complex requirements.

Los Angeles, California, Us

• Developed, configured, and optimized CI/CD pipelines for a variety of application stacks, enhancing deployment efficiency and reliability.• Designed and managed Infrastructure as Code backends using Terraform, CloudFormation, and CDK, enabling seamless integration and efficient delivery in AWS environments.• Conducted security audits to identify vulnerabilities and implemented measures to strengthen system security and cloud health.• Modernized containerization infrastructure with Kubernetes and Docker, improving performance and scalability for business-critical applications.• Managed and delivered multiple AWS client projects, aligning technical solutions with project goals and ensuring timely completion.• Collaborated with architects, project managers, and engineering teams to create accurate technical plans, estimates, and timelines.

Los Angeles, California, Us

• Onboarded and mentored new engineers, fostering a cohesive team and a collaborative environment.• Led a blameless post mortem process to encourage continuous learning and improve operational practices.• Conducted root cause analyses and prepared customer-facing summaries to provide clear insights into event resolutions.• Automated repetitive processes to enhance efficiency, reliability, and consistency in delivery.• Created detailed runbooks to streamline workflows and improve operational efficiency for engineering teams.• Chaired change management meetings, ensuring policy adherence and facilitating smooth process transitions.

Los Angeles, California, Us

• Triaged escalated support requests, serving as the final line of defense within the engineering team’s support structure.• Led major incident response calls, managing investigations and resolving production issues swiftly and effectively.• Used configuration management tools to maintain and enforce desired state configurations across complex systems.• Leveraged Infrastructure as Code for provisioning, updating, and maintaining robust infrastructure efficiently.• Integrated CI/CD tools to implement continuous integration processes in customer AWS environments and applications.• Developed and deployed monitoring solutions, enabling detailed insights into infrastructure and application performance to identify and address anomalies.

Seattle, Wa, Us

• Delivered remote support to resolve complex technical issues, maintaining high customer satisfaction.• Triaged incoming support requests, conducting escalated investigations to resolve reported issues quickly.• Provisioned CloudFormation templates to build and manage reliable AWS infrastructure and resources.• Adhered to defined SLAs and SLOs, escalating issues according to customer incident guidelines.• Implemented monitoring systems to improve availability and performance of cloud services.• Performed maintenance in customer environments to ensure consistent system performance and reliability.

Highland Park, Michigan, Us

• Provided technical support in a large-scale contact center environment with over 4,000 employees across multiple sites and data centers.• Maintained SLAs for incidents and requests, ensuring timely and effective resolution of technical issues.• Deployed software and configured workstations to meet client and company standards.• Installed and configured hardware, including servers, workstations, and networking equipment.• Developed zero-touch installation images for efficient server and workstation deployment.• Automated tasks using PowerShell and batch scripts, streamlining complex processes.