Christopher Gutierrez Email & Phone Number

Los Angeles, California, US

• Designed and deployed AWS infrastructure to deliver scalable, reliable, and high-performing solutions for enterprise applications.
• Developed CI/CD pipelines for multiple application stacks and deployment types, ensuring consistent and efficient delivery processes.
• Automated Infrastructure as Code (IaC) workflows using Terraform, CloudFormation, and CDK improving consistency and reducing deployment times.
• Modernized architectures through containerization, leveraging Kubernetes, Docker, and ECS/EKS for seamless application orchestration.
• Conducted security assessments to identify vulnerabilities and implemented measures to strengthen overall security posture.
• Led migrations from on-premise data centers and cloud platforms to AWS, ensuring smooth transitions and operational continuity.

New York, NY, US

• Developed strategic roadmaps and project plans aligned with customer objectives to deliver successful cloud solutions.
• Designed and optimized CI/CD pipelines for diverse application stacks, enhancing deployment efficiency and reliability.
• Authored reusable Infrastructure as Code (IaC) using Terraform, CloudFormation, and CDK to create scalable and maintainable AWS environments.
• Led cloud migration projects, transitioning systems to AWS and other cloud platforms while maintaining operational continuity.
• Managed multiple client projects simultaneously, providing scalable and efficient solutions across varied environments.
• Consulted with clients to address business and technical needs, delivering tailored solutions for complex requirements.

Los Angeles, California, US

• Developed, configured, and optimized CI/CD pipelines for a variety of application stacks, enhancing deployment efficiency and reliability.
• Designed and managed Infrastructure as Code backends using Terraform, CloudFormation, and CDK, enabling seamless integration and efficient delivery in AWS environments.
• Conducted security audits to identify vulnerabilities and implemented measures to strengthen system security and cloud health.
• Modernized containerization infrastructure with Kubernetes and Docker, improving performance and scalability for business-critical applications.
• Managed and delivered multiple AWS client projects, aligning technical solutions with project goals and ensuring timely completion.
• Collaborated with architects, project managers, and engineering teams to create accurate technical plans, estimates, and timelines.

Los Angeles, California, US

• Onboarded and mentored new engineers, fostering a cohesive team and a collaborative environment.
• Led a blameless post mortem process to encourage continuous learning and improve operational practices.
• Conducted root cause analyses and prepared customer-facing summaries to provide clear insights into event resolutions.
• Automated repetitive processes to enhance efficiency, reliability, and consistency in delivery.
• Created detailed runbooks to streamline workflows and improve operational efficiency for engineering teams.
• Chaired change management meetings, ensuring policy adherence and facilitating smooth process transitions.

Los Angeles, California, US

• Triaged escalated support requests, serving as the final line of defense within the engineering team’s support structure.
• Led major incident response calls, managing investigations and resolving production issues swiftly and effectively.
• Used configuration management tools to maintain and enforce desired state configurations across complex systems.
• Leveraged Infrastructure as Code for provisioning, updating, and maintaining robust infrastructure efficiently.
• Integrated CI/CD tools to implement continuous integration processes in customer AWS environments and applications.
• Developed and deployed monitoring solutions, enabling detailed insights into infrastructure and application performance to identify and address anomalies.

Seattle, WA, US

• Delivered remote support to resolve complex technical issues, maintaining high customer satisfaction.
• Triaged incoming support requests, conducting escalated investigations to resolve reported issues quickly.
• Provisioned CloudFormation templates to build and manage reliable AWS infrastructure and resources.
• Adhered to defined SLAs and SLOs, escalating issues according to customer incident guidelines.
• Implemented monitoring systems to improve availability and performance of cloud services.
• Performed maintenance in customer environments to ensure consistent system performance and reliability.

Highland Park, Michigan, US

• Provided technical support in a large-scale contact center environment with over 4,000 employees across multiple sites and data centers.
• Maintained SLAs for incidents and requests, ensuring timely and effective resolution of technical issues.
• Deployed software and configured workstations to meet client and company standards.
• Installed and configured hardware, including servers, workstations, and networking equipment.
• Developed zero-touch installation images for efficient server and workstation deployment.
• Automated tasks using PowerShell and batch scripts, streamlining complex processes.