Chris Bartlett Email & Phone Number

Billerica, Ma

Direct the day-to-day technical operations for the Town.

~ Directed all infrastructure and technical operations for the organization: The Charter School, Family/Citizenship Center, and YouthBuild encompassed a multi-site, 6 building campus.~ Established technical priorities, procedures, and standards designed to ensure sufficient systems capacity for organizational needs, as well as to ensure adequate capacity for expansion.~ Developed and recommended IT strategies to oversee system deployments, upgrades, and implementations.~ Trained all users and responded to all administrative & faculty support requests.~ Lowered costs through improved vendor collaboration, service-level optimization, and effective monitoring of metrics.~ Maintained annual technology budget & worked to procure grant & donation monies, free or reduced-cost products and services, and E-Rate discounts for supplemental funds.~ Completed a thorough needs-assessment and designed a 3-Year Technology Plan with the goal of delivering the school into the 21st century.~ Despite years of neglected hardware & software, successfully completed inventory of all systems, updated site licenses and realized compliance.~ Successfully migrated LAN IP addressing to a new scheme.~ Deployed new Active Directory-based domain including rollout of MS Exchange 2010, SQL 2008, and MS ForeFront.~ Oversaw the complete renovation of school website ~ Deployed new school-wide imaging infrastructure.~ Developed staff and student usage policies in order to bring the school into CIPA compliance as well as create universal understanding of permissible behavior.~ Successfully performed, on-time & on-budget, a school-wide rollout of new classroom PCs in excess of 200 machines including several new, state-of-the-art computer labs/learning centers.~ Successfully budgeted (using ARRA Stimulus Funds), designed, & deployed complete PolyVision ēno Interactive Whiteboard solutions in over 30 classrooms.

~ Analyzed small businesses in order to implement complete technology solutions.~ Facilitated the technological requirements of offices and consulted on new technology alternatives and future directives.~ Installed and configured workstations, servers, network equipment, hardware, and software per analysis.~ Provided world-class on-site, telephone, & remote access support/solutions.~ Set up client’s initial technology solutions with vendors and managed these technical operations for them.~ Focused on long-term IT solutions regarding infrastructure, data integrity, reliability, uptime, and Web presence.

~ Supervise the Help Desk/Desktop Support team in order to provide unrivaled service and production system uptime in an ever-changing, fast-paced and validated GLP environment. ~ Administer, diagnose, and repair a wide array of systems such as Imaging, Veritas/IBM disaster recovery, remote access (Cisco/RSA VPN), wireless (AirFortress/Cisco), servers & storage (RAID), and LAN/WAN connectivity. ~ Serve as a volunteer member on several key committees in order to improve business processes and continuity.~ Work with project validation, support Regulatory Compliance (Sarbanes-Oxley, FDA, etc), & maintain the highest standards of a validated GLP environment. ~ Train new employees, oversee multiple projects, set up staff training seminars, and work as an inter-departmental, inter-site, & vendor/contractor liaison.~ Implement and maintain IT best practices in accordance with evolving business and laboratory requirements.

~ Honored by CEO as the #1 software department in the company: CompUSA 1998-1999.~ Worked closely with management team & staff to significantly improve customer service, minimize returns, and lift profits and customer satisfaction to all-time highs.~ Developed & trained employees, planned projects, & supervised daily operations.~ Cut inventory losses & improved store sales by increasing staff visibility, improving inter-departmental relations & working more effectively with vendors.~ Without fail, maintained the highest quality standards in an exceptionally fast-paced, multi-tasked environment.~ Personally ranked #1 in sales in Hardware Sales for 14 out of 16 months; CompUSA.

Other, Cisco Administration

Attended the Corporate Education Center's Waltham, MA location.

Bachelor Of Science, Information Technology

I also received a Minor in Business and am working on a Certificate in Web Design.

Other, Windows & Unix Administration

Attended the Corporate Education Center's Tyngsboro, MA location.