Christopher J. Carroll Email and Phone Number
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✦ A CAREER OF DEMONSTRATING VISION, STRATEGY AND RELENTLESS EXECUTION✦Innovative global strategic executive with deep leadership experience in sales, finance, technology, and consulting. Proven track record in driving innovative transformations, growth strategies, and market expansion across globally leading firms including Citi, US Bank, Oracle, Cerner, UBS and Private Equity Firms. Deeply skilled at influencing stakeholders, driving partnerships, and achieving superior business outcomes. Trusted with difficult business challenges, including strategic management, revenue scaling, sales transformation, and productivity improvement. Growth-oriented leader fostering high-performing, cross-functional teams through innovation and change.Notable Achievements: ▶️U.S. Bank: Developed and implemented a strategy that grew total deposits by $2.5BN from $6.5BN (2019) to $9.1BN (2022), exceeding targets by 25% and gaining the #1 retail market share in the St. Louis region. ▶️ U.S. Bank: Spearheaded organizational sales enhancements that grew Non-Interest Income by 12% + YOY from 2019 through 2022, exceeding the NII target by over 32% ( $57.6MM FY19 to 82.5MM~FY22). ▶️ Citibank: Directed the omnichannel transformation effort from process evaluation and root cause analysis through end-to-end sales implementation to fulfilment origination across 1,245 FTEs. These initiatives resulted in a $180MM annualized benefit. ▶️ International Experience—Leveraged cultural sensitivity to establish businesses, direct multinational teams and conduct business meetings spanning EMEA, APAC, and LATAM.▶️ Professional background includes privately- and publicly-held businesses, spanning high-growth to turnaround operations, across multiple industry sectors (e.g., Information Services, FinTech, and other Financial Services), with exposure to various business models, including SaaS. Proven areas of expertise include: Specialties:► Strategy & Execution► Business Development ► Digital Transformation► P&L Optimization► Organizational Transformation► Market Expansion► Operational Effectiveness► Financial Services► Banking► Team Building & Development► Digitalization► Process Improvement► Change Management► Lean Six Sigma► Agile
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Chief Partnerships Officer - Executive Vice PresidentI2C Inc.St. Louis, Mo, Us
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Chief Banking OfficerChief Outsiders Jan 2023 - PresentHouston, Tx, UsChief Outsiders is a national strategic management consulting firm of executive-level, execution-oriented executive advisors who help companies build and drive top-line growth and provide fractional C-level leadership with the flexibility of an on-demand engagement structure. Chief Outsiders' CMOs serve in fractional, interim and advisory roles for more than 2,000 B2C and B2B brands, SMBs and private equity portfolio companies.For the past six years, Chief Outsiders has been recognized by Inc. Magazine as one of the 5,000 fastest-growing privately held companies in the US and has recently earned the No. 27 spot on Consulting Magazine’s annual list of the nation’s fastest growing consulting firms. -
Independent Director - Board Of Advisors Business BankingAtis Jan 2022 - PresentSt Louis, Missouri, UsRetained by Greenleaf Capital Partners to guide vision and strategy expanding ATIS Corporation’s consulting, technology, and market share expansion capabilities via strategic mergers and acquisitions. ATIS, the largest full-service elevator management, inspection, and consulting services company in the United States and Canada. -
Senior Vice President, Market President: Consumer & Business BankingU.S. Bank Feb 2019 - Dec 2022Minneapolis, Mn, UsMarket Executive responsible for Strategic leadership, growth and development of U.S. Bank's Consumer & Business Banking network within the greater St. Louis area with over 102 branches, $9.5 billion in deposits, $2.5 billion in loans and over 600 remarkable colleagues achieving the market-leading FDIC deposit share. ► Developed and implemented a strategy that grew total deposits by $2.5BN from $6.5BN (2019) to $9.1BN (2022), exceeding targets by 25% and gaining the #1 retail market share in the St. Louis region. ► Spearheaded organizational sales enhancements that grew Non-Interest Income by 12% + YOY from 2019 through 2022, exceeding the NII target by over 32% ($57.6MM FY19 to 82.5MM~FY22). ► Implemented a Go to Market strategy aligning cross-functional banking services to deepen customer relationships and drive centrality, resulting in an increased 5yr CAGR from 3.5% in 2019 to 13.6% in 2021. ►Increased in-region banker digital adoption by 1650% from 2019 through 2022, resulting in a 35% increase in Net Promoter Scores amongst customers, exceeding the bank benchmark of 25%. -
Senior Vice President Strategy - Global Consumer BankCiti Dec 2012 - Jan 2019New York, New York, UsLed the development, adoption, execution, and P&L of enterprise-wide strategic initiatives: digitalization of lending and payments, market expansion, reengineering core processes, robotic process automation, mobile and web optimization, improving overall customer experience and increased wallet share. Managed scope of influence across North America, Mexico and Asia, including 10,500 full-time employees (FTEs). ► Directed the omnichannel transformation effort from process evaluation and root cause analysis through end-to-end sales implementation to fulfillment origination across 1,245 FTEs. These initiatives resulted in a $180MM annualized benefit. ► Led the management of an Efficiency Ratio Initiative aimed at improving the overall efficiency ratio of the Global Consumer business by 1000 basis points. Successfully increased the efficiency ratio by 1700 basis points. ► Spearheaded Digital Banking and Robotic Process Automation implementations across global loan origination, processing and underwriting, resulting in an annualized benefit of $185MM and a Decision to Close Time Cycle increase of 150%. ► Redesigned branch and contact center sales process, resulting in a 52% conversion rate improvement. ► Directed change management and transformation of the organization’s leadership, sales, and operational landscape, resulting in annualized expense benefits of $150MM globally. -
Vice President, Enterprise Sales & Service StrategyUmb Financial Jan 2011 - Jan 2013Kansas City, Mo, UsProvided leadership and oversight of enterprise-wide strategic initiatives, improvement and strategy development across a diversified financial services institution. Executed Lean Six Sigma-based transformational initiatives across sales processes, technologies, and new customer acquisition and onboarding. Responsible for developing partnerships with internal and external business entities, understanding current and future needs, developing strategic roadmaps and recommendations, and leading transformation across the enterprise. ► Mobilized the development of a cross-bank customer segmentation strategy to support the enterprise-wide customer-centric Sales and Service transformation and achieved a $25MM lift in Non-Interest Income versus the 2011 baseline. ► Implemented Lean Six Sigma in the firm’s client-facing sales and service functions across the Bank’s national footprint, resulting in a standardized customer experience and a $15MM annual net revenue improvement. ► Directed a strategy focused on end-to-end processes to drive straight through processing resulting in a 40% decrease in expenses in < 6 months and a $250,000 annualized net savings. -
Business Development Executive, Consulting DivisionCerner Corporation 2005 - Jan 2011Kansas City, Missouri, UsBrought into the organization to oversee the global strategic growth of the firm’s performance improvement software and consulting offering. Directed sales and marketing strategy that targeted private and government-integrated healthcare organizational leadership. Provided solutions that improved the health care delivery of over 32 million patients, managed department P&L and the sales production of 350 FTEs.► Owned the business and technology implementation process within large, integrated health systems; scope included project management, risk assessment, resource management, and executive-level client relationship management. ► Consistently met and exceeded contribution margin, revenue targets and solution implementation targets. ► Led sales and service execution for $50MM in revenue in 2011 with a customer base of 250 executive accounts, including 50 Fortune 500 health care corporations. ► Scaled revenue from $2MM to over $45MM in two years, exceeding expectations for growth by over 50% year over year by aligning the team, focusing on strategic accounts and coaching sales teams to execute value selling.
Christopher J. Carroll Skills
Christopher J. Carroll Education Details
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Washington University In St. Louis - Olin Business SchoolGlobal Strategy -
Fudan UniversityExecutive Mba Program
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University Of ArizonaEngineering/Industrial Management
Frequently Asked Questions about Christopher J. Carroll
What company does Christopher J. Carroll work for?
Christopher J. Carroll works for I2c Inc.
What is Christopher J. Carroll's role at the current company?
Christopher J. Carroll's current role is Chief Partnerships Officer - Executive Vice President.
What is Christopher J. Carroll's email address?
Christopher J. Carroll's email address is ch****@****ank.com
What schools did Christopher J. Carroll attend?
Christopher J. Carroll attended Washington University In St. Louis - Olin Business School, Fudan University, University Of Arizona.
What are some of Christopher J. Carroll's interests?
Christopher J. Carroll has interest in Economic Empowerment.
What skills is Christopher J. Carroll known for?
Christopher J. Carroll has skills like Leadership, Management, Cross Functional Team Leadership, Project Management, Process Improvement, Strategic Planning, Management Consulting, Business Strategy, Business Development, Program Management, Strategy, Crm.
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