SMART Programme Lead with overall oversight of all aspects of the SMART Programme, managing delivery of multiple workstreams through assigned delivery leads. Key Responsibilities within the role:· Identification and implementation of a programme delivery strategy, including high level planning, resourcing and budget requirements.· Stakeholder management, both internal senior stakeholders and external market stakeholders· Liaison and escalation point for Industry Liaison Group – engaging with ESBN and CRU stakeholders· Ensuring a Programme plan is in place and being delivered against, supporting and guiding the Programme team when risks to achieving the plan are identified· Reporting to Project Board and Energia Group Management· Escalate concerns/risks/issues from programme level to project board/senior management for resolution· Provide strategic direction to the Programme team to ensure Programme delivery remains on scope, budget and on plan.

Programme Lead for the Viridian I-SEM business transformation programme, responsible for successfully delivering the IT and business change needed by the Viridian Group businesses to transition to the new regulatory driven I-SEM (energy trading market) which went live in October 2018.As I-SEM Programme Lead the role entailed managing two key work streams, supporting the assigned delivery leads and project managers; • IT Delivery - entailed delivery of eight work packages including; a new ETRM solution, new Data Warehouse & Reporting solution, development of energy market analysis models and a number of other solutions.• Business Delivery - involved identification and implementation of the business changes needed to operate in the new I-SEM including; operational changes, resourcing requirements, policy & procedure development, strategy composition and training.Key Responsibilities as I-SEM Programme Lead:• Manage engagement across the three separate Viridian businesses, ensuring the requirements and needs of each are being met by each of the programme work streams.• Ensure the IT and Business Delivery work streams are delivered as per the agreed delivery plan, within budget and to quality standards.• Promote strong communication and requirement for such within the programme• Escalation point for issues regarding 3rd party system delivery partner, liaising with partner delivery manager to resolve delivery, change, commercial and relationship issues.• Report delivery progress and key risks/issues to senior business stakeholders.• Devise and manage resource profiles required to deliver the programme, ensuring resourcing costs remain within budget.

Managed the identification and implementation of business operational changes required to transition each of the Viridian businesses to operate in the new I-SEM.Devised Viridian I-SEM business transformation strategy, managing the delivery of said strategy with management within each of the Viridian group businesses.Supported Viridian Group businesses in identifying their new operating model under I-SEM and put in place a plan to transition to the agreed target operating model.

Responsible for the delivery of the ‘End of Life’ programme of work, involving the analysis and resolution of all IT items in the A&O estate to ensure enduring vendor support.Managed the upgrade/replacement of over 200 IT items through dedicated projects, 3rd party implementations and support team BAU activities.Provided regular project reporting to IT Heads and project steering groups on progress, risks & issues and budget forecast/spend.

Irish Water Programme Solution Delivery ManagerResponsible for the delivery of various customer channel solutions to support the commencement of domestic billing, managing various Irish Water supplier/partners. Customer solutions delivered include:• Online Account Management• IVR self-service• Automated Correspondence Management• Credit/Debit card payment providerIrish Water Programme Customer Application for Allowances Delivery LeadResponsible for the delivery of the Irish Water Customer Application for Allowances campaign. The campaign was a nationwide public engagement with every household in Ireland, requesting each household to confirm the water services they utilise, and providing an opportunity to apply for water allowances. Delivery involved managing the following key areas:Marketing • Public awareness through media channels• Production and dispatch of campaign material Systems• Providing 3 available channels for customer response – Web, Phone and Form• Integration of various systems by multiple vendorsCustomer Contact Centre• Agent resourcing and associated training• Channel management – phone including IVR and form processing• Business continuityExternal and Internal stakeholder management• External stakeholder including regulatory dependencies• Internal stakeholder approvalIrish Water Programme Customer Capability IT Lead Responsible for overseeing the IT elements of the Programme Customer Capability including:• Delivery of the Irish Water website• Participating in vendor procurement advising and marking the IT elements of vendor selection• Managing key vendor IT engagements

SAP (NIE/Viridian) Project Manager • Managed the upgrade, migration and separation of the complete SAP ERP application solution for two clients who shared one system.NMS (NIE) Project Manager• Initiated the infrastructure implementation project for a new Network Management System for NIE, putting in place the project structure, governance and commercials to successfully deliver the project. EN(ni) WAN Transformation Project Manager• Managed the roll out of a new WAN solution to all schools province-wide.EN(ni) Lanyon Exit Project Manager• Managed the migration of the C2k Northern Ireland Education infrastructure to their new data centre and the decommissioning of their previous office and data centre. Enduring Solution (NIE/Viridian) Infrastructure Project Manager- Responsible for the build, delivery and on-going management of the infrastructure and over 250 servers required to support the Enduring Solution project.System Analyst/Team Leader- Worked for various utility clients in a systems analyst and team lead capacity.

Worked on various Northern Ireland Justice and Northern Ireland Driver and Vehicle Licensing projects in the design and development of bespoke software solutions.