Christopher Haines Email & Phone Number

New York, Ny, Us

2023 - PresentVP – Global Commercial Services (GCS) Products - Business Operations. Lead a team of nearly 100 colleagues within the GCS Product organization that ensures that we deliver our suite of small business and corporate products and capabilities with the operational excellence our customers expect.2021 - 2022VP - Business Conduct Risk – GCS. Responsible for ensuring compliant sales practices in the commercial sales organization. Led commercial business internal investigations and exam response for Internal Audit and Regulatory reviews. Developed Natural Language Processing and AI to detect sales misconduct. Global team of 150+.2016 - 2021VP - GCS Operational Excellence. Led global team of 125+ responsible for the execution of the operational risk framework including Risk Events, New Products, Entity and Risk and Control Self-Assessments, Business Continuity and Regulatory & Business Self Testing. Also lead Global Sales Practices, Third Party Risk Management, Complaints and Client Exceptions Governance.2015 - 2016Lead Operational Risk Officer for Global Finance, Global Business Services and Global Security. Responsible for operational risk framework implementation for Finance and the Global Business Services COE for payments, third party life-cycle management; global payroll processing; and global real estate.2012 - 2015Lead Operational Risk Officer for Marketing, Communications and Digital Products. Implemented a global framework for the governance of Social Media activity.2007 - 2012 Head of 2nd Line of Defense Operational Risk team responsible for the assessment, quantification, and measurement of enterprise operational risk. Led team responsible for the implementation of a Basel II compliant operational risk framework including the development of scenario analysis and BEICFs. Implemented an Operational Risk Management Committee, associated risk policies, Key Risk Indicators, Risk Control and Entity Risk Assessments and Loss Events

Frankfurt Am Main, Hessen, De

Various roles of increasing responsibility over tenure including Deputy Global Head of Operational Risk Management, Acting Chief Operational Risk Officer, Global Market Risk COO, Credit Risk Management COO, Chief of Staff - Hedge Fund Credit, Hedge Fund Credit Analyst, Derivative Operations

Zurich, Ch

Global Head of Derivative Collateral Managment Operations

Various roles in Investment Banking and Trading operations