Serve as primary infrastructure systems engineer for Microsoft Endpoint Configuration Manager (MECM); improving functionality of the MECM environment by implementing dynamic collections and software supersedence.Responsible for third party application deployments from MECM; maintain third party applications to most current versions Microsoft and other third party applications.Utilize Assured Compliance Assessment Solution (ACAS) to perform scans that inform corrective actions such as MECM deployed third party application updates and manual patching.Provided AWS (Amazon Workspace) MECM Server and Support for third party App installs.Implemented Weekly workstation reboots, Bluetooth Disablement scripted solution with MECM Automation.Conducted MECM Re-org of CITRIX Clients to isolate from automated modifications.Established MECM force Check-in scripted solution (PDQ Deploy) automation to assist with ensuring system compliance.Implemented and responsible for Offline Microsoft Store application management for three initial applications and future expansion.Completed Adobe Acrobat/Reader migration to updated license/unified installer model.Executed Windows 11 21H2 Migration, including testing to the AGM image, developing the process to install drivers and installed non-standard customer requested software.Implemented Automation of Software updates for Visual Studio 2022 and improved scripted solutions function.Executed Windows 10 22H2 Migration, including testing to the Retail Enterprise image, developing the process to install drivers and installed non-standard customer requested software.Accomplished Microsoft Office 365 and Visio 2019 Migration, including testing; resulted in 250 machines upgraded with minimal complications.Configured Windows Server Update Services (WSUS); reassessed the products within WSUS (Microsoft software and OS Packages); developed a process to ensure succeeding products are able to be added as needed.

Served as the large-scale solutions engineer for Windows 10 20H2 and patching.Served as a tester for the upcoming deployment of Windows 10 21H2.Improved functionality of the APG segment of the MECM environment by implementing new dynamic collections and recreating existing collections.SIPRnet MECM update coordinator/SME and administrator.Developed solutions to improve uptime of Essential servers/services for base operations.Developed PowerShell scripted tool to improve Enterprise management Team and Desktop service workflows on both NIPRnet and SIPRnet.Trained and mentored SA’s in MECM, WSUS management.

Served as primary infrastructure systems administrator for MECM; improving functionality of the MECM environment by implementing dynamic collections and software supersedence.Optimized the existing Windows 10 1809 image through MECM.Responsible for third party application deployments from MECM; maintain third party applications to most current versions (i.e.: MS Teams, Edge, Chrome, Firefox, VS Code, CISCO AnyConnect, etc.).Used ACAS to perform scans that inform corrective actions such as MECM deployed third party application updates and manual patching; complete corrective actions and run one-off scans to ensure patching has remediated ACAS findings.Responsible for standing up a replacement MECM cluster that is compliant and compatible with the current operating environment.Worked on Windows 1909 Migration, including testing to the AGM image, developing the process to install drivers.Installed and tested the Abortext software for the Integrated Logistics Support Center (ILSC) and assisted with training ILSC Lab Manager on the Adobe Creative Cloud update/patching process.Supported RDIT, a data replication and duplication lab. Assisted with Authority to Operate (ATO) approval. Assessed Office 2013 Security Technical Implementation Guides (STIGs) and conducting patching and remediation for Windows 1809 systems and replicator. Assists with RDIT administration of account creation /lockouts and implemented PDQ Deploy to assist monthly patching.Responsible for Firefox, chrome and IE STIGs. Created a power shell script to check and validate the registry keys for Office 2013; expedited the process as all STIGs are registry checks.Rebuilt the WSUS; reassessed the products within WSUS (Microsoft software and OS Packages); developed a process to make sure succeeding products are able to be added as needed.Assisted with the planning for implementation of the Pre-boot Execution Environment (PXE) server setup and imaging.

• Provides IT Tier II/III service center support• Provides hardware and software support for computers, printers and workstations utilizing both wired and wirelessnetworks so that each device is fully functional to include all of the automated tools, software and hardwareconfigurations• Installs all computer hardware and software to ensure user is fully functional and operational without errors, andpreserving user’s data to be transferred to the new PC• Supports new industry developed products and software approved by the Army to become part of the ITinfrastructure• Provides IT support through phone, remote assistance, and on-site service for all users• Installs, troubleshoots, repairs, and instructs users in personal and network computers, as well as peripherals, suchas printers, scanners, smart card readers, etc.• Researches and documents solutions found for existing issues• Communicates technical issues (networking, applications, systems administration, etc.)• Diagnose, troubleshoots, maintains, and repairs unclassified and classified systems, network issues, BlackBerry,and other devices• Diagnose and repairs wide spread issues with support of the enterprise management and networking teams• Provides a high standard of support for the mission critical systems and VIP users, and end users.• Works in tandem with enterprise management and networking teams to provide complete support to the end userfrom the Service Desk ticketing system• Performs technical functions such as system analysis, user and server account creation and accounts management• Ability to carry 50 lbs.• Work with and fill-in as base operator as needed• Performs technical functions such as system analysis, user and server account creation and accounts management

See Attached Document for Job Description.

Support 800+ users located in Edgewood, MD as well as the support and operation of 1,000+ Windows Desktop and Laptop computers, 200+ printers and other standard equipment uninterrupted power supply (UPS), scanners, and other IT peripherals associated with the user.Serve as the initial point of contact for remotely troubleshooting hardware/software PC, network and printer problems to include the use of tools such as (DameWare, SCCM, AD, Remedy) and the configurations of (Windows 7, Windows XP, Microsoft Office 2010 Professional, SharePoint, HBSS, BlackBerry, CAC and Virus Protection) software.Provide users with professional and courteous service.Provide expedited support for VIP clients and mission critical systems.Ensure detailed troubleshooting information is outlined via ticket system.Provide phone and walk-up support for customers and staff.Ensure that voice mail and email messages are retrieved and action is taken if necessary.Perform PC diagnostics, network troubleshooting, system analysis, update drivers, troubleshoot software applications, and CAC PIN Resets.Research and prepare plans for the escalation of complex computer problems.

Contractor professional providing customer service and support in a Department of Defense Network Operations Center (NOC). Efforts focus on providing Army personnel with identification and analysis of technical issues to generate and evaluate alternatives, make recommendations, and offer solutions.• Conduct Tier 1 and Tier 2 support, troubleshooting network related issues worldwide.• Provide troubleshooting services to U.S. war fighters in Afghanistan on real time Blue Force Tracker Systems on JBC-P, JCR, and 6.5 platforms from a 24/7 global operations center. • Handle complaints and resolve issues in the best interest of both customer and the company.• Perform day-to-day maintaince and monitoring of MySQL, DNS, NIS, NTP, NAS, SNMP, basic UNIX administration, VPN, VSAT, VLAN, LAN and VM Ware vSphere/work station.• Manage network and support operations for PM JBC-P operations center for designated shift. • Provide excellent customer service by communicating clearly - both written and in speech, and exercising the ability to prioritize and remain focused on the essence of an issue.• Responsible for completing tasks to include maintenance and operation of data servers, software functionality and database installation/upgrades, and technical assistance provided to military personnel and contractors operating in real world and training environments.• Provide support and gain an understanding of the remedy ticketing system. (The Mission Command support center is currently in the process of assuming responsibilities for the SOC located in Ft. Hood, TX.)• Perform various administrative functions, such as scheduling meetings, data entry, contact calls, emails, and calendar invites.

Army professional providing analysis, processing and distribution of strategic and tactical intelligence. Efforts focused on the ability to provide Army personnel with information about enemy forces and potential battle areas. Secondary training and duties in physical and personnel security.• Carried out analysis, planning, and evaluation in support of mission goals. Prepared all-source intelligence products to support the combat commander. Assessed the significance and reliability of incoming information with current intelligence. Specific skills included data collection and mining, data processing, and critical and predictive analysis.• Assisted in the development of war fighting strategies.• Established and maintained systematic, cross-reference intelligence records and files.• Interchangeably used in-person, radio, telephone, and chat/instant messaging-based communications to issue situation reports and relay information; prepared and conducted presentations to communicate analytical results and information.• Ability to operate and coordinate between multiple computer systems, surveillance systems and communications systems during simulated battle drills in a tactical operations center (TOC).• Responsible for Personnel Security tasks, processing Soldier Security Clearances, preparing derogatory reports for the Unit Commander, and maintaining personnel files. • Completed training and served as a Battalion Security Manager in the Joint Personnel Adjudication System (JPAS).• Provided support for Physical Security by coordinating key control system, conducting security checks, executing combination changes and completing all associated security records. Established new key control procedures that were adopted by leadership.• Successfully managed all Physical and Personnel Security Office tasks in the absence of NCOs and Officers, receiving an Army Commendation for outstanding achievement and service.