Chris Hibbert Email & Phone Number

United Kingdom

United Kingdom

- Leadership of public sector delivery management within the UK Government Digital Strategy framework for the Courts and Tribunal Service (HMCTS) and Companies HouseLeadership of Deliveries with £ tens of millions budget, focussing on outcomes to ensure exceptional satisfaction for all stakeholders across dispersed teams in a matrix organisationConsultative approach to Delivery Management to enable the growth of expertise within customer and third-party suppliers with complex programme and dependency management requirements (up to 30 project teams), allowing them to fully leverage Delivery Management disciplines to fulfil the objectives of the organisation - Cultivating and nurturing leadership skills within the Delivery Management function- Budget and profit management responsibility with drive to achieve 100% billing where feasible- Identification of revenue streams to increase the financial resilience of the Delivery practice- Bid Management responsibility within the Delivery Management function for successful bids worth £ tens of millions- Line Management of Delivery and Project professionals- Creating healthy curiosity within Delivery teams, promoting creative solutioning and delivery with focus

Cheltenham, England, United Kingdom

- Enablement of Programme and Project methodologies, processes and tools throughout the business to ensure predictable outcomes and a competitive advantage. Monitoring of success using KPI’s and creation of feedback loops for continuous improvement- Leadership of a business-wide re-platforming affecting all clients. Creation of the Business Case for delivery approach and resource justification. Working with customers to enthuse their involvement. This initiative delivered EUR 1.41m of revenue through the new platform in 11 months- Continual C-level communication, using key insights to drive reasoned and data driven decision-making- Using customer insights to highlight potential strategic opportunities to C-Level- Supporting middle-management with team leadership, removing obstacles to ensure that each team member has the opportunity to be their best version

Gloucestershire, England, United Kingdom

- Leadership of programmes with the world’s biggest fashion brands: Nike, adidas, Zalando, JD Sports and Next that has enabled a 9-digit merchandising value to pass through the platform within a digital eCommerce environment. Linking global fashion brands to global fashion retailers with high-velocity Agile integrations- Leadership of improvement initiatives to integrate clients with the platform and rolled-out across Europe in the same month. Identifying technical and tooling synergies accross countries to maximise parallel rollout opportunities. Effective management of ambiguity and uncertainty through risk management when dealing with global resources- Transformational change; Hands-on management of the technical integration of anatwine and Tradebyte; businesses within the Zalando group with similar service offerings- Full line management of Project Managers. Coaching of best practice to ensure the consistency of project delivery- Long-term planning and pipelining across all business functions for end-to-end delivery (Pre-Sales, Business Analysis, Development, Implementation, Testing) to ensure the efficient resourcing of all projects within the programme- Targeted communication to ensure the alignment of the programme with strategic business objectives at all times such as reducing the timescale for increased return on investment and maximising online product availability and visibility- Key decision making to ensure the satisfaction of external and internal parties- Focus on performance measurement to ensure that process improvement initiatives are correctly prioritised, driving the increased efficiency of the programme delivery. Key performance measurements include: project throughput, % of online products, project governance, customer satisfaction- Platform trade +59%, New integrations +38%

Cheltenham, Gloucestershire, United Kingdom

- Management of an Agile integration team consisting of: Business Analysts, Technical Leads, Developers, Manual Testers, Automation Testers and Integration Analysts in order to deliver high-velocity projects in a digital e-Commerce environment- Creation of a hybrid Agile - Waterfall approach in order to ensure the completion of incremental deliverables alongside the cause / effect, governance, scheduling and risk management benefits offered by a structured approach to project management- Cross-function and cross-business relationship and stakeholder management- Able to define critical success factors and motivate project teams to ensure the predictable delivery of projects in-line with agreed objectives- Existing integrations globalised +69%- 8 new European country channels successfully piloted

West Midlands

- Client-facing, cloud-based software delivery / migration projects in a growth business- Liaising with consultants, technical experts and clients to scope and define project requirements and deliverables- Working with multiple teams to ensure the delivery of projects with distinction- Integrity with senior stakeholder management- Delivery of multiple concurrent projects.- Presentation of project objectives, critical success factors and plans to the client and internal business teams

Tewkesbury, Gloucestershire

- Working across UK and Ireland payment market.- Pre-Sales: Providing sales opportunities and expertise to prospective and current customers and internal teams.- Defining Solutions: Taking product and project requirements from specification to implementation.- Project Management: Managing projects through all phases from budgeting / proposal, through solutions definition, technical specifications, test phases, implementation and post-live analysis.- Product Industrialisation: Customer interface for new and existing technologies.- Technical Account Management: Maintain customer relationships and advise on new product training requirements.- Project related process improvements and best practices.

- Leadership of a team working in Payment, ID and Pay-TV markets across UK, Ireland and Scandinavia- Managing links based on customer interest from UK into France, Netherlands and China- Leadership: Objective / target setting, coaching / mentoring, team development, performance management, recruitment- Customer care- Leading and facilitating inter-departmental and cross-site change- Management networking- Management of escalated situations; conflict management and process reviews through to resolution. Priority Management

- Revenue Forecasting: Analysing month / annual revenue and tracking performance against target- Component Forecasting: Aiding the procurement process by identifying volumes of components required against demand- KPI reporting

- Managing customer accounts across Payment, Mobile (GSM) and Government ID Markets in UK, Ireland, Scandinavia and CIS- Cross territory activities with France, Netherlands, China, Ukraine, Russia- Customer relationship management- Co-ordination of departments to deliver customer requirements on-time and to specification- Product acceptability decisions- Revenue generation and reporting- Product component forecasting for procurement- KPI reporting