Christopher Jiménez Email & Phone Number

Charlotte, Nc, Us

Chief Technology & Information Office, Business Management, Resiliency, & Controls Responsible for initiative planning & execution activities for the Enterprise Capacity & Resiliency “Never Down” technology portfolio, which ensures critical services across the bank always remain available.

Charlotte, Nc, Us

Chief Technology & Information Office, Business Management, Resiliency, & Controls Developed governance processes to oversee $1.6B+ in annual investment in new technology, including reviewing change execution delivery and portfolio health. Direct the team in change execution governance processes to bring the Central PMO in compliance with enterprise change standards and improve the performance of technology investments. Influence decision-making up to the C-suite by providing transparent reporting.● Built and evolved the Central PMO to meet rising demand, developing a team of nearly 20 to a higher state of competency and maturity with a clearly defined value-add for 50+ internal stakeholders● Exceeded expectations and earn a reputation among senior leaders as a trusted resource, consulting with the Central PMO directors through the initial setup and expansion phases ● Positioned the PMO to become a Center of Excellence following PMI standards and lead portfolio/program/project governance standardization to create repeatable processes and foster organic growth ● Improved on-time performance and alerted leadership to delays to maintain favorable monthly KPIs● Collaborated across business units and at all levels of the organization on critical execution governance activities● Spearheaded the onboarding and training of 400+ Global Banking program/project managers onto the Central PMO toolset and processes, followed by the Enterprise Risk & Finance portfolios● Enabled end-to-end traceability between portfolio and development teams and visibility to top leadership via a business transformation to a home-grown reporting tool and oversaw onboarding for 800+ program managers● Established the PMO’s communications and engagement model that ensured stakeholder buy-in and developed a template for communicating products and services in a meaningful way to demonstrate value-add

Plano, Texas, Us

Provided hands-on project leadership for a key strategic initiative on a multi-year contract with a Fortune 100 global financial services and payments company. ● Took the lead on a client deal representing $125M in annual revenue each year for 10 years via a global expansion agreement to align new and existing consumer credit and debit card portfolios to the MasterCard network● Cultivated strong relationships between regional and leadership teams to promote information sharing and issue resolution at a global scale● Informed executive leadership decision-making and created dashboards, executive summaries, regional briefing documents, project plans, and issue trackers as a standard to support the PMO function

Dublin 2, Ie

Guided large-scale business transformations and advised industry-leading clients in global financial services, banking, and wealth management. Led billion-dollar projects and strategies to foster long-term growth and innovation.● Facilitated the implementation of a new marketing platform across all 1K+ associates at a Fortune 100 organization, including developing the change adoption plans, transformational system, and process changes o Ensured a smooth rollout by creating communications and training course materials and liaising with senior management to maintain alignment in adoption efforts● Delivered end-to-end project management to develop a central repository for small business lead information, working across multiple stakeholders to move leads through the sales funnel process more efficiently● Championed emerging tech concepts such as accepting “micro-payments” and establishing “mobile wallets,” driving enterprise growth initiatives to expand the customer base and increase revenue● Captured 500+ new requirements and collaborated with team members as the requirements lead for a net-new, homegrown AML/ KYC system to reduce risk and enhance compliance for a major US bank● Reduced annual operating expenses through self-identified audit issue projects in the legacy asset servicing division, managing high-level severity risks and the change management and adoption of new processes● Coordinated data migration for a joint venture of two large global wealth management firms with a $2.7B valuation, including documenting test scripts across test phases for all operations

St. Louis, Missouri, Us

Project Manager, Strategic Management Office “SMO” – Retail Brokerage● Served as the release manager/ product owner “PO” for the suite of client on-boarding and maintenance applications focused on integrating AML/ KYC, Legal, and Regulatory Compliance requirements via systemic business controls and process automation. ● Managed enhancement & bug fix backlogs and oversaw the prioritization efforts for quarterly & monthly off-cycle releases amongst 4 multi-channel business groups – Private Client Group, Investment Services Group, Independent Financial Network, and Corresponding Clearing Group. ● Developed multi-channel business requirements, test plans, training & communications, policies & procedures, and provided production & post-implementation support with the goal of cross-channel uniformity where possible. ● Provided internal consulting services to multi-channel business groups to identify new and existing process simplification opportunities across front and back office operations. ● Relocated to Saint Louis, MO from Richmond, VA to continue to serve as Product Owner of the client on-boarding and maintenance applications in support of the A.G. Edwards (c. 2008) and Wells Fargo (c. 2009) respective mergers.