Christopher Jiménez Email & Phone Number

Charlotte, NC, US

Chief Technology & Information Office, Business Management, Resiliency, & Controls Responsible for initiative planning & execution activities for the Enterprise Capacity & Resiliency “Never Down” technology portfolio, which ensures critical services across the bank always remain available.

Charlotte, NC, US

• Chief Technology & Information Office, Business Management, Resiliency, & Controls Developed governance processes to oversee $1.6B+ in annual investment in new technology, including reviewing change execution delivery.
• Built and evolved the Central PMO to meet rising demand, developing a team of nearly 20 to a higher state of competency and maturity with a clearly defined value-add for 50+ internal stakeholders
• Exceeded expectations and earn a reputation among senior leaders as a trusted resource, consulting with the Central PMO directors through the initial setup and expansion phases
• Positioned the PMO to become a Center of Excellence following PMI standards and lead portfolio/program/project governance standardization to create repeatable processes and foster organic growth
• Improved on-time performance and alerted leadership to delays to maintain favorable monthly KPIs
• Collaborated across business units and at all levels of the organization on critical execution governance activities

Plano, Texas, US

• Provided hands-on project leadership for a key strategic initiative on a multi-year contract with a Fortune 100 global financial services and payments company.
• Took the lead on a client deal representing $125M in annual revenue each year for 10 years via a global expansion agreement to align new and existing consumer credit and debit card portfolios to the MasterCard network
• Cultivated strong relationships between regional and leadership teams to promote information sharing and issue resolution at a global scale
• Informed executive leadership decision-making and created dashboards, executive summaries, regional briefing documents, project plans, and issue trackers as a standard to support the PMO function

Dublin 2, IE

• Guided large-scale business transformations and advised industry-leading clients in global financial services, banking, and wealth management. Led billion-dollar projects and strategies to foster long-term growth and.
• Facilitated the implementation of a new marketing platform across all 1K+ associates at a Fortune 100 organization, including developing the change adoption plans, transformational system, and process changes o Ensured.
• Delivered end-to-end project management to develop a central repository for small business lead information, working across multiple stakeholders to move leads through the sales funnel process more efficiently
• Championed emerging tech concepts such as accepting “micro-payments” and establishing “mobile wallets,” driving enterprise growth initiatives to expand the customer base and increase revenue
• Captured 500+ new requirements and collaborated with team members as the requirements lead for a net-new, homegrown AML/ KYC system to reduce risk and enhance compliance for a major US bank
• Reduced annual operating expenses through self-identified audit issue projects in the legacy asset servicing division, managing high-level severity risks and the change management and adoption of new processes

St. Louis, Missouri, US

• Project Manager, Strategic Management Office “SMO” – Retail Brokerage
• Served as the release manager/ product owner “PO” for the suite of client on-boarding and maintenance applications focused on integrating AML/ KYC, Legal, and Regulatory Compliance requirements via systemic business.
• Managed enhancement & bug fix backlogs and oversaw the prioritization efforts for quarterly & monthly off-cycle releases amongst 4 multi-channel business groups – Private Client Group, Investment Services Group.
• Developed multi-channel business requirements, test plans, training & communications, policies & procedures, and provided production & post-implementation support with the goal of cross-channel uniformity where possible.
• Provided internal consulting services to multi-channel business groups to identify new and existing process simplification opportunities across front and back office operations.
• Relocated to Saint Louis, MO from Richmond, VA to continue to serve as Product Owner of the client on-boarding and maintenance applications in support of the A.G. Edwards (c. 2008) and Wells Fargo (c. 2009) respective.