Christopher Keefer Email & Phone Number

Harrisburg, Pa, Us

Harrisburg, Pa, Us

Charlotte, North Carolina, Us

Harrisburg, Pa, Us

Position activities include: Participate in design and planning exercises for future software roll-outs.Collaborate with system architects, system analysts, and programmers regarding project capabilities and limitations to deliver optimal functionality.Interface with customers and developers to diagnose problems and implement configuration requirements and solutions.Translate client requirements into Target Systems configuration requirements.Provided code maintenance and system upgrades to maximize performance.Modify existing M.I.S software to correct coding errors, upgrade interfaces and improve overall performance.

Position activities included:Evaluated and adopted new technologies to address changing industry needs.Investigated and addressed Transaction processing system issues to enhance usability and improve functionality.Identified causes of issues within applications and determined which modifications needed to be made.Assisted in architecture, design, and development of replacement system for legacy claim processing system using C#, ASP.net, SQL, and JavaScript by deconstruction legacy system behavior over many iterations.Maintained and updated content for the PEBTF internal and external websites using ASP.Net, SQL, and JavaScript languages.Interacted effectively with different stakeholders to understand requirements to develop and modify program(s) accordingly.

Position activities included:Coordinated with Operational team in developing project plans for prioritized initiatives.Developed team communications and information for systems integration meetings.Maintained capture management tools, technologies, and techniques for the PA Dept. Of Human Services Developed maintenance utilities using C#, .NET, and SQL server that helped with day-to-day operational troubleshooting

Harrisburg, Pennsylvania, Us

Position activities include the troubleshooting of PC’s, printers, mobile devices, networked devices, and computer peripherals issues within an enterprise environment which included system crashes, slow performance of COTS software and hardware, data connectivity issues, and data recoveries.Key responsibilities:• Engaged and tracked priority issues with the timely documentation and escalation (when appropriate) and closure of trouble tickets within service level agreements• Conducted research on various computer systems• Resolved complaints and answered end-user inquiries• Trained new employees• Professionally provided thorough support and timely problem resolution for end-usersAccomplishments• Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores• Collaborated with a small team to configure and implement a Password Management server solution which resulted in reducing the total time spent resolving password issues• Lead team member which documented, developed, and maintained a Windows 7 SCCM environment

St. Louis, Mo, Us

Successful by working with pharmacists, doctor offices, and customer service reps to rectify orders that were processed incorrectly in order to be shipped in a timely matter. Maintained a high level of customer satisfaction by resolving, tracking, and communicating expected delivery dates with customers. Demonstrated ability to resolve customer complaints and concerns by using proven verbal and negotiation skills• In 2002 promoted from shipping clerk to data entry / fulfillment technician by showing a high commitment to standards and procedures. • In 2004 promoted from data entry clerk to order resolution technician by demonstrating an aptitude in efficiency, knowledge, and leadership.

Bachelor’S Degree, Bachelor Of Science Information Technology Applications Development

Electrical, Electronic And Communications Engineering Technology/Technician