Christopher Larocque Email & Phone Number

Aylmer, Ontario, Canada

Custom Art and PhotographyEvent Planning and Production/Implementation on siteCustom Citizen Eco Drive Watch Creation Bespoke Bicycle Restoration Large Animal Rescue

150 Ram Forest Road, Aurora On L4A 2G8

Infrastructure Logistics, provides safe and reliable flatbed and float trucking services throughout Ontario.Infrastructure Logistics is a company that you can trust with all of your heavy equipment and load transportation needs.We meet and strive to exceed all industry training and safety standards. In order to provide a superior level of service to all of our partners, we outfit and service our highly-skilled team with a complete set of resources, enabling them to be the best in the business.

123 Front St W, Toronto, On M5J 2M3, Canada

Manage a team of 4 Client Service Officers via developmental examination of department metrics through a monthly scorecard ensuring employee exceeds expectations and stretch goal submissions furthering employee’s career whenever possibleLead LEAN processing initiatives to analyze internal department processes and workflow procedures for efficiency opportunities decreasing expense while optimizing procedures and mitigating bank risk creating vastly superior servicing models assisting with realignment of full time employee exposureGovern a portfolio of global corporations requiring specialized treasury services specific to individual business needs increasing cost savings and overall productivity for our Clients promoting self service options as value added benefit reducing overall inquiry levels Direct the implementation of products and services with Clients’ technical infrastructure, by liaising between the Bank, IT, and Client directly, ensuring timely and flawless execution adhering to deliverable dates increasing Client delight while maintaining sustainable service levelsSupport Client Managers and Relationship Managers understanding of Client’s internal operating procedures and organizational structures to identify sales opportunities and support the delivery of TTS products Generate revenue growth by frequently analyzing Client portfolios and anticipating Client’s need, satisfying business and Client needs together developing long lasting relationshipsEvaluate lockbox, treasury services, and Client investigations, by maintaining quality control through personal direction of all departments via monthly meeting logs which increases Client service efficiency while demanding departmental cooperation with measurable results

200 Front St W, Toronto, On M5V 3L2, Canada

Implemented global treasury services projects within established schedules by utilizing strong project management skills, which minimized impact to the Client during global corporate mergers. Managed a global portfolio of approximately 1600 corporate accounts by analyzing, and prioritizing, Client needs. This resulted in exceeding service level agreement expectations, and earning superior Customer Satisfaction Survey scores from Clients.Directed the Global Services Management “pilot project” by streamlining Client contact redundancies within EMEA, and Latin America. Significantly decreasing inquiry resolution periods by serving as the designated point-of-contact.Strengthened sales support by leveraging external Client relationships and analyzing treasury accounts uncovering new revenue opportunities, which increased global treasury services division profitability. Entrusted with approximately $25 million ACH payroll signing authority verifying possible errors, correcting and issuing high-value wire transfers by resolving time sensitive financial transactions effecting over 25 major corporate Clients.Evaluated Lockbox and Treasury services and Client investigations by maintaining quality control through personal direction of all departments, which increased Client service efficiency.

1600 James Naismith Dr, Gloucester, On K1B 5N8, Canada

Supervised and trained a staff of 6 teams composed of approximately 90 credit card customer service representatives, promoting both individual professional development and teamwork through mentoring, education, and procedural improvement.Mentored and coached customer service staff by promoting “personal best demonstrated practices” which increased the total amount of overall representatives from 15 employees to over 400 representatives in a one year period. Spearheading the highest metrics in North America.Implemented collected and identified employee performance deficiencies through detail-oriented quantitative and qualitative data analysis. Results were utilized for corporate educational purposes, improving overall employee metrics and sales targets.Coordinated the transition of 175 US credit card customer satisfaction representatives to a new operating system by educating MBNA policy and procedure through personalized training and evaluation which reduced customer impact during the Bank of America merger with MBNA.Personal liaison between associate level and executive management, resolving associate issues with bank policies and allowing clear communication between both levels without confrontation, expediting change and increasing overall employee satisfaction and morale.