Christopher Lynch Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

Sydney, Australia

Deliver optimal revenue and profit returns through market demand analysis, strategic and responsive price planning and distribution for a diverse multi-brand portfolio of 16 hotels and resorts including luxury five star apartment brands Quay Grand and Quay West, iconic upscale Sebel Hotels and Resorts and the popular Citigate Hotel.Mentor and develop a team of property-based and Area Yield and Revenue Managers to grow new and existing revenue streams in partnership with hotel General Managers, Directors of Sales & Marketing, Central Reservations Services and National & Regional managers and colleagues.

Successfully launched Urban Hotels as an independent boutique hotel group with a centralised revenue and reservations department by planning, negotiating & project managing the implementation of key systems, suppliers and procedures based on the Opera Multi-Property PMS with full interfaces to GDS and online suppliers.Implement and manage central revenue and reservations office for the Urban Hotel Group.

Researched distribution partnership opportunities to streamline rate/inventory control and reservations delivery.Analysed, tested and implemented an interface between Micros-Fidelio Opera (ORS) and Siteminder channel manager.

Implement Micros-Fidelio Opera PMS at 28 hotels including on site supervision of configuration sessions.Analysis and design of statistical and operational reporting from PMS, CRS and Data Warehouse using Crystal Reports, Business Objects and Oracle & SQL stored procedures.Analysis and project management for CRS interface to GDS (MyFidelio).Manage GDS & Rate Distribution Department .Configuration and support for the Opera Enterprise Suite of products (Property Management, Central Reservations System, Central Information System, Web Booking Engine, Sales and Catering).Consultation with business stakeholders, ensuring continuous process improvement in membership, distribution, eCommerce, finance and hotel operations departments.Change management project manager for policy and procedure changes.

Continuously improve policies and procedures for reservations, pricing, inventory control and revenue management.Conduct individual coaching and classroom style training in Revenue Management across the Rydges chain.Develop annual rate and pricing grid models which meet flexible needs of market and location.Install and support the iDeaS Revenue Management software and Fidelio/Opera integration.Business champion for all IT projects including Central Reservation System migration and Business Intelligence installation.Manage the GDS and Rate Distribution department.

Led and developed a team of 5 staff to deliver a superior customer service experience through the Central Reservations call centre while meeting sales and revenue targets.Ensured accurate and timely data processing of GDS availability and rate loading.Resolved all staged interface data between CRS and properties and investigated, then corrected or escalated causes of queue error messages.Managed all policies and procedures for profile and reservations data integrity.Ensured the timely application of Frequent Flyer points.

Bachelor Of Teaching

Certificate Iv In Business