Christopher Mcbride

Christopher Mcbride Email and Phone Number

Independent Consultant @ Independent Consultant
St. Louis, MO, US
Christopher Mcbride's Location
Greater St. Louis, United States, United States
Christopher Mcbride's Contact Details

Christopher Mcbride personal email

About Christopher Mcbride

Operational and strategic leader with proven ability to build effective organizations that align with best business practices in demanding insurance, health care, telecommunications and compliance environments. Proven leadership record in call center design, implementation and performance improvement and sales. Subject matter expertise includes infrastructure and workforce planning, resource management, forecasting and analysis, policy and procedure development, quality assurance, process improvement, training and development, performance coaching, productivity improvement and cost reduction.Specialties: Forecasting/Analysis, Infrastructure Design, Workforce Planning, Program Management, Policy/Procedure Development, Team Building, Training, HIPAA Compliance, Avaya CMS, Avaya Verint 360, ACD Reporting, IVR, Web Portal, Quality Monitoring, Data Tracking, Auto Dialer,CRM, Cisco, Halo,ShoreTel, EPIC,Calabrio QM, Forefront, N-Centaurus, IDX/GE and Workforce Management.

Christopher Mcbride's Current Company Details
Independent Consultant

Independent Consultant

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Independent Consultant
St. Louis, MO, US
Website:
linkedin.com/company/18662810
Employees:
7537
Christopher Mcbride Work Experience Details
  • Independent Consultant
    Independent Consultant
    Independent Consultant
    St. Louis, Mo, Us
    View
  • Archimedes
    Member Services Operations Manager
    Archimedes Nov 2023 - Present
    Brentwood, Tennessee, Us
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  • Independent Consultant
    Independent Consultant
    Independent Consultant Jul 2023 - Present
    Windsor, Ca
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  • Beltone Midwest
    Director, Call Center Operations
    Beltone Midwest Mar 2021 - Jul 2023
    O'Fallon, Il, Us
    View
  • Hearing Care Central
    Director, Contact Center Operations
    Hearing Care Central Mar 2021 - Jul 2023
    O'Fallon, Illinois, Us
    View
  • Premium Retail Services
    Manager, Operations Support
    Premium Retail Services Dec 2019 - Feb 2021
    Chesterfield, Missouri, Us
    View
  • St. Louis Children'S Hospital
    Manager, Answer Line & Exchange
    St. Louis Children'S Hospital Jan 2019 - Jul 2019
    St Louis, Missouri, Us
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  • St. Louis Children'S Hospital
    Manager, Answer Line & Children'S Direct Call Center
    St. Louis Children'S Hospital Sep 2017 - Jan 2019
    St Louis, Missouri, Us
    Operational and strategic leadership over 24/7 inbound/outbound Call Center staffed with Pediatric Nurses, Referrals Specialist and Communication Specialist. Responsibilities include supporting over 350 Pediatricians in Missouri & Illinois who subscribe to our centralized support model designed for after-hours Telehealth Clinical and Nurse Triage. Oversee the Physician Access Liaison Support Team for patient referral support, Physician to Physician Consults and patient air and land transportation.
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  • Slucare Physician Group
    Manager, Call Center
    Slucare Physician Group 2014 - 2017
    St. Louis, Missouri, Us
    Operational oversight of the Patient Access Center formerly known as the Call Center which supports patient scheduling, patient referrals, insurance verification and MyChart technical support for 18 SLUCare Specialty and Primary Care Clinics.
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  • Hdis
    Operations & Sales Manager
    Hdis 2011 - 2014
    Olivette, Mo, Us
    Leadership over the National Mail Ordering Division for Diabetes Testing Supplies.
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  • Centene Corporation
    Director, Member & Provider Services & Manager, Call Center Operations
    Centene Corporation 2009 - 2011
    Saint Louis, Mo, Us
    Provided strategic and tactical leadership focusing on best practices in call center design, implementation and performance improvement.
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  • Verizon Communications, Inc.
    Section Manager: Sales Support/Call Center Supervisor/Sales Support Specialist
    Verizon Communications, Inc. 1997 - 2008
    Basking Ridge, Nj, Us
    Provided sales support leadership for two Call Centers with 200+ inbound/outbound call center agents. Developed and executed training, sales and customer service process and procedure improvement plans.
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Christopher Mcbride Skills

Call Centers Training Leadership Team Building Management Telecommunications Program Management Process Improvement Customer Service Strategy Crm Operations Management Sales Operations Change Management Vendor Management Healthcare Forecasting Sales Workforce Management Call Center Workforce Planning Ivr Quality Control Hipaa Customer Satisfaction Analysis Cross Functional Team Leadership Team Leadership Customer Retention Software Documentation Strategic Planning Quality Assurance Business Development Account Management Customer Experience Performance Management Coaching Team Management Time Management Contact Centers Business Process Improvement Customer Relationship Management

Christopher Mcbride Education Details

  • Missouri Baptist University
    Missouri Baptist University
    Business Administration

Frequently Asked Questions about Christopher Mcbride

What company does Christopher Mcbride work for?

Christopher Mcbride works for Independent Consultant

What is Christopher Mcbride's role at the current company?

Christopher Mcbride's current role is Independent Consultant.

What is Christopher Mcbride's email address?

Christopher Mcbride's email address is sh****@****hoo.com

What schools did Christopher Mcbride attend?

Christopher Mcbride attended Missouri Baptist University.

What skills is Christopher Mcbride known for?

Christopher Mcbride has skills like Call Centers, Training, Leadership, Team Building, Management, Telecommunications, Program Management, Process Improvement, Customer Service, Strategy, Crm, Operations Management.

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