My Product Owner role involves leadership, understanding of the software being developed, and communication with stakeholders. I lead scrum teams by helping to nurture ideas, extract and retrieve information from business and project leads, determine the roadmap for the product, and work throughout the development process with the scrum team. In addition to working with scrum teams and business stakeholders, it is my role to understand and include the customer's perspective, incorporating their concerns and needs during the product development lifecycle.

Check out this video I'm in where I had the opportunity to share my experience in of being a Digital Graduate at Commonwealth Bank!

As a Customer Service Representative in Direct Banking, I was responsible for providing world-class, breakaway service to our customers. The environment was extremely fast-paced, and required exceeding customer’s service expectations, by confidently resolving their enquiries and ensuring all of their needs are met, while doing so in the most-efficient manner possible.Standout Achievements:- Through role modelling the Groups’s vision and values, as well as core people capabilities, I was awarded the ‘Legend of the Month for Integrity’ in May 2016. This has allowed numerous opportunities to complete leadership duties in my line of business. Highlighting periods where I’ve completed leadership opportunities, the team I was leading was recognised for “Team of Legends for the Month”, in July 2016, for achieving all of their telephony related statistics, and excelling in customer satisfaction results by scoring 100% in Roy Morgan customer satisfaction surveys for 13 consecutive weeks. - Complimenting the individual, and team success that I enjoyed, was being recognised for a CEO Award Nomination in September 2016. From the entire workforce of 800 staff employed in Direct Banking, I was nominated for the Service category in the Group’s CEO Awards for demonstrating high potential in a leadership capacity, while still achieving my required KPI’s as a Customer Service Representative. In 2016, and 2017, I was admitted to the Direct Banking Sydney Agent Assist Programs. The Agent Assist Program is a team of 15-18 staff members out of 300 in Direct Banking Sydney, who are utilised to support staff (whether existing or new to bank). I am most proud of being selected for the Direct Channels Growing Leaders Program in July 2016. This formal training course includes a cohort of 12 staff, selected from the approximately 2000 total employees in Direct Channels, to undergo certified training ensuring I am capable to excel in leadership positions in the future.