Christopher Keenan Email and Phone Number
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With over a decade of experience at Bristol Myers Squibb (BMS), one of the world's leading biopharmaceutical companies, I lead the external engagement and enablement team within the scientific communications and engagement function. My mission is to enhance the customer experience and deliver value through multichannel assisted and self-service capabilities, vendor relations, and process improvement.As a senior business leader, I have a solid record of leading top performing business units and producing results that have positive impact on the bottom line and customer satisfaction. I have diverse worldwide management and operations expertise within financial services, insurance, and pharmaceutical sectors. I have been recognized by industry associations and publications for my marketing and operational excellence, as well as by BMS for my contributions to divestitures, project management, and business intelligence. I am passionate about striving for operational excellence, customer engagement, and the power of unified data and analytics.
Bristol Myers Squibb
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- bmsfrance.fr
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Executive Director, External Engagement And Enablement, Scientific Communications And EngagementBristol Myers SquibbGlen Mills, Pa, Us
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Executive Director, External Engagement & Enablement, Scientific Communications & EngagementBristol Myers Squibb Jan 2023 - Sep 2024Lawrence Township, Nj, Us -
Executive Director, Worldwide Medical Customer Engagement, Medical CapabilitiesBristol Myers Squibb May 2021 - Jan 2023Lawrence Township, Nj, Us
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Senior Director And Head Of Worldwide Medical Customer Engagement, Medical CapabilitiesBristol Myers Squibb Dec 2016 - May 2021Lawrence Township, Nj, UsMedical Customer Engagement is responsible for overall multichannel assisted and self-service capabilities to further enhance customer experience worldwide. Member of Medical Capabilities Leadership Team.
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Director, Worldwide Medical Contact; Medical Contact, Content & Insights (Mcci)Bristol Myers Squibb Mar 2015 - Dec 2016Lawrence Township, Nj, UsMedical Contact, Content and Insights (MCCI)Medical Contact is responsible for overall contact strategy, operations and medical capabilities reporting to further enhance customer engagement and insights worldwide. Member of the MCCI Leadership team.
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Director, Governance & Operations, Global Medical InformationBristol Myers Squibb Feb 2013 - Mar 2015Lawrence Township, Nj, UsPrimary areas of responsibilities include operational excellence, business management, quality performance, and budgetary controls, reporting and CRM oversight. Member of the Global Medical Information Leadership Team (GMILT).Highlights:- Commercial Tour-of-Duty, expanded responsibilities (12-months) - Achieved 20% efficiency gains and improved CX - Established cross-departmental operation team - Created BI framework to improve reporting and insights- Lead worldwide diabetes divesture activities for Medical Information- Amylin integration global lead for Medical Information- Implemented worldwide customer satisfaction measurement (CSAT)- Budgetary responsibility with year-over-year efficiency gains
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Associate Director, Operations, Global Medical InformationBristol Myers Squibb Jun 2011 - Feb 2013Lawrence Township, Nj, UsPrimary areas of responsibilities included worldwide operations, business management, contracting, quality performance and budgetary controls and reporting.Highlights:- Built centralized worldwide Medical Information operating model- Implemented enhanced OD structure and systems to achieve synergies - Delivered global standardization, simplification and systemization- Designed/deployed the Global Reporting and Insights Platform (GRIP)
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Executive Engagement ManagerConvergence Group Inc Feb 2008 - Jun 2011Wilmington, De, UsManaged dedicated resources assigned to Bristol-Myers Squibb's Marketing Solutions department. Responsibilities included managing internal relationships within LMR (Legal, Medical and Regulatory), Global Procurement, Medical Information, Contracting and consumer and professional brand teams along with external partners.Highlights:- Managed customer engagement campaigns across the portfolio- Designed and management patient contact center support programs- Oversight of performance management and process improvement- Budget management Reported to the Executive Director. -
Managing DirectorK2 Financial Jul 2003 - Feb 2008Formed in 2003, the company was identified by the U.S. Department of Education as one of the largest student lenders in 2007. This was accomplished by building a unique selective-integration model which Highlights: - Implemented and managed worldwide customer operating model- Originated $4 billion in loans generating 167% ROE per annum - Managed senior level group to meet forecast and internal revenue goal- Lead volume forecasts and capacity planning operations - Monitored performance and provided cause analysis to C-Level- Oversight of performance management and process improvement - Designed and governed reporting to measure effectiveness - Leveraged analytics to identify statistical driven improvement plans - Engaged technology to drive enhancements to enable efficiency gains Reported to the President.
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Senior Engagement ManagerConvergence Group Inc Jan 1998 - Jul 2003Wilmington, De, UsConvergence Group (a De Novo Corporation) is an international management and analytical consulting firm. CGI serve a diverse base of customers and industries ranging from pharmaceutical to financial services and entertainment. Senior level customer engagements included:- AXA Insurance (UK)- Bell Canada - GE Capital (UK)- Royal Sun Alliance (UK)- Royal Bank of Canada
Christopher Keenan Skills
Christopher Keenan Education Details
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Stockton UniversityPolitical Science -
Duke University - The Fuqua School Of BusinessDrug Development Learning Program
Frequently Asked Questions about Christopher Keenan
What company does Christopher Keenan work for?
Christopher Keenan works for Bristol Myers Squibb
What is Christopher Keenan's role at the current company?
Christopher Keenan's current role is Executive Director, External Engagement and Enablement, Scientific Communications and Engagement.
What is Christopher Keenan's email address?
Christopher Keenan's email address is ck****@****uno.com
What is Christopher Keenan's direct phone number?
Christopher Keenan's direct phone number is +160930*****
What schools did Christopher Keenan attend?
Christopher Keenan attended Stockton University, Duke University - The Fuqua School Of Business.
What skills is Christopher Keenan known for?
Christopher Keenan has skills like Cross Functional Team Leadership, Analytics, Strategic Planning, Program Management, Process Improvement, Vendor Management, Business Intelligence, Marketing Strategy, Operations Management, Account Management, Outsourcing, Analysis.
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