Christopher Jolly Holcomb Email & Phone Number

New York, Ny, Us

Greater New York City Area

Associate Director of Campaign Solutions (2018-Present)• Provided critical support for an effort to rapidly setup a Salesforce instance for marketing support coinciding with an app relaunch and brand campaign, covering both Marketing Cloud and Data Cloud• Manage implementation of Salesforce campaigns as part of a large scale system migration of technology stack• Develop campaign implementation strategies with marketers from a technical viewpoint, including considerations to balance… Show more Associate Director of Campaign Solutions (2018-Present)• Provided critical support for an effort to rapidly setup a Salesforce instance for marketing support coinciding with an app relaunch and brand campaign, covering both Marketing Cloud and Data Cloud• Manage implementation of Salesforce campaigns as part of a large scale system migration of technology stack• Develop campaign implementation strategies with marketers from a technical viewpoint, including considerations to balance between complex use cases and performance• Produce detailed business requirement documents based on data needs of the conversion, retention, and acquisition marketing teams• Manage a team of campaign developers working on day to day campaign implemented and providing solution support for business critical projects• Collaborate with other members of the Marketing Operation team on the overall strategy regarding all major requests, including technical assessment, resource availability, and peripheral impact• Provide detailed insight on the structure and availability of data used for campaigns• Investigate and troubleshoot data discrepancies impacting marketing campaigns and determine the appropriate solutionsBusiness / Data Analyst (2016-2018)• Produce detailed functional requirement documents based on business requirements, technical considerations, and resource requirements• Facilitate implementation of requirements with development and QA resources to ensure timely and accurate delivery• Develop implementation strategy for multi-month projects including creating data flows, defining incremental deliverables, and managing team resources• Provide input on test strategy and implementation• Perform ad-hoc analysis of data to determine project sizing, investigate data discrepancies, and determine root causes• Engage with campaign development and operational resources to help facilitate implementation strategy and provide insight into new data attributes Show less

Greater New York City Area

Provided technical solutions including requirements gathering, requirements definition, development, analysis, test coordination, and deployment organization.Data Analyst (2014-2016)• Produced analyses on root causes of product issues & operational models for help desk supporting ~1,000,000 calls a year• Analyzed data sets to determine trends, impact to business, & inform decision making• Performed statistical analysis & testing to enrich & validate data• Provided… Show more Provided technical solutions including requirements gathering, requirements definition, development, analysis, test coordination, and deployment organization.Data Analyst (2014-2016)• Produced analyses on root causes of product issues & operational models for help desk supporting ~1,000,000 calls a year• Analyzed data sets to determine trends, impact to business, & inform decision making• Performed statistical analysis & testing to enrich & validate data• Provided interactive dashboards for data discovery, improvement of operational efficiency, & elimination of repetitive requests• Developed scripts, macros, & SQL queries for data transformation, enrichment, presentation, & correlation• Managed product taxonomy to ensure it meets the goals of all stakeholdersBusiness Analyst (2009-2014)• Consolidated feedback and requirements from stakeholders• Created requirements documents including mock screenshots, workflow, & dependencies• Facilitated interaction with development teams for requirement implementation, bug tracking, & prioritization• Produced test plans covering new feature, regression, & integration testing• Coordinated release testing including identifying testers, performing testing, & consolidating results• Determined release viability based on test results & impact of deployment• Prioritized development requests based on user impact, effort, & strategic goals• Reengineered processes with a view towards efficiency, reliability, & automation• Created materials for presentation of new ideas, training, & marketing of products and practicesSoftware Developer (2005-2009)• Developed user interface code with a focus toward onscreen business-logic flows• Managed software releases, including communication, liaison between implementation teams, & ensuring supportability• Performed code refactoring as part of system upgrades• Created code and BCP test plans• Maintained and update documentation• Developed tools to automate manual tasks Show less

Roselle Park, New Jersey

• Created, updated, and maintained highly detailed and interactive business management software tutorial in Flash• Performed an exhaustive functional test suite on GUI to ensure product reliability for a major release• Executed load testing suite to determine and validate program robustness• Investigated root cause of program errors in conjunction with primary developer• Performed usability testing of new and updated program modules• Documented new and existing program… Show more • Created, updated, and maintained highly detailed and interactive business management software tutorial in Flash• Performed an exhaustive functional test suite on GUI to ensure product reliability for a major release• Executed load testing suite to determine and validate program robustness• Investigated root cause of program errors in conjunction with primary developer• Performed usability testing of new and updated program modules• Documented new and existing program functions to build knowledge base• Provided training in program usage and functionality to customers• Facilitated communication between primary developer and stakeholders Show less

New York, New York

• Developed solutions to user problems in a multi-platform environment• Provided resource management including monitoring tape backups• Implemented change control onto production servers• Maintained system records including change control• Reduced overhead on system contracts• Reorganized DNS entries to eliminate redundant and unused addresses • Produced requested system functions in Digital Command Language

New York, New York

• Developed solutions to user problems in a multi-platform environment• Provided resource management including monitoring tape backups• Implemented change control onto production servers• Maintained system records including change control• Reduced overhead on system contracts• Reorganized DNS entries to eliminate redundant and unused addresses • Produced requested system functions in Digital Command Language

Jersey City, New Jersey

• Installed hardware to upgrade computer functionality• Rectified hardware and software issues• Implemented Y2K upgrade plan for hardware and software• Configured Novell and NT network settings• Corrected issues with network users’ accounts• Installed Windows 98, Office 98, CC-Mail 8.2, SAP 4.2• Prepared computer setup to enhance presentations during meetings