Christopher Jones Email & Phone Number

Lutz, Fl, Us

Clearwater, Florida, United States

Clearwater, Florida, United States

Irvine, California, United States

At PSIGEN a Kofax company Application Technical Support Engineers are responsible for responding to inquiries from customers and providing support, solutions, and troubleshooting for proprietary applications. In addition to finding solutions for a wide array of computer software related problems, candidates may be involved in training users on how to use PSIGEN’s software more effectively and efficiently. Major components of the job include remote support, utilizing a variety of remote support software; providing telephone and email-based support; workload and performance management which is assisted by various internal software solutions.

Tampa, Florida, United States

Application Technical Support Engineers are responsible for responding to inquiries from customers and providing support, solutions, and troubleshooting for proprietary applications. In addition to finding solutions for a wide array of computer software related problems, candidates may be involved in training users on how to use PSIGEN’s software more effectively and efficiently. Major components of the job include remote support, utilizing a variety of remote support software; providing telephone and email-based support; workload and performance management which is assisted by various internal software solutions.

Tampa, Florida, United States

Senior Technical Associate with a focus on in depth troubleshooting and root cause analysis. Involved in the development, testing, and deployment of solutions to mitigate impacts of technical challenges affecting enterprise activities. Collaborates with vendors and departmental leadership to develop processes and procedures that meet and exceed the needs of the business and customers. - Involved in staff selection, training, processes, and escalations for IT Support; Builds effective relationships with teams and business partners within our function. - Maintains and Improves detailed monitoring ensuring timely data processing, data backup and application availability at enterprise scale

Tampa, Florida, United States

●Provided IT support to over 1000 businesses across the US, while documenting tickets and escalating to the appropriate teams when necessary.●Manned both critical and general support lines●Worked with team to address and prevent system-wide issues and get them restored as quickly as possible●Troubleshooting of desktops, laptops, mobile devices, printers, multitude of software issues,Point of Sale devices/systems, network issues,end-point security●Assisted in a project reconfiguring Point of Sale devices to integrate with our online ordering system

Tampa, Florida, United States

Contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles. - Developed creative and engaging ways to build team engagement to improve customer service, and team morale. - Managed and deployed team members within set staffing guidelines. Maintaining rigorous labor guidance while ensuring an excellent customer experience. - Managed, ordered, stocked, and tracked inventory usage & trends.