Christopher Kiraly Email & Phone Number

Chicago, Illinois

• Direct management of 110-person team spanning from Senior Operations Managers down to front line Client Support Coordinators responsible for day to day property management of 120,000 single family home portfolio across.
• Created and implemented “One Team, One Resident” strategy and mission outlining collaboration, sharing of best practices, removal of silos and the importance of a Growth Mindset
• Restructured team to focus on client and resident engagement while continuing to build relationship with our affiliate base
• Created and implemented KPIs for teams including languishing work order management, volume distribution, daily task completion, first time resolution, staffing management and hiring plans and daily dashboards through.
• Promoted, developed and mentored team while implementing solid succession plan and promoting a “People First” leadership mentality.

• Oversight of fifteen-person team dedicated to creating and fulfillment of client orders. Responsible for managing operations budget, staffing plans, supply and demand forecasting, staff development and customer.
• Implemented process improvements and lean principles resulting in a 45% overtime reduction and 50% reduction in quality issues YoY
• Worked alongside architectural design team to develop a brand-new warehousing and logistics building opening spring 2018
• Purchased new fleet of vehicles and created a company owned local delivery service eliminating cost of last mile delivery service
• Created a cross training initiative to improve internal functionality and eliminate the need to hire temporary labor during peak seasons
• Reorganized current space to improve order flow and implemented First Pass Yield tracking

Member of a hand-picked team responsible for the launch and development of a brand new fulfillment center for Amazon. Managed and developed a newly hired 10 salaried managerial workforce, the hiring and on boarding of 500 new associates in a four week period and the development and implementation of best practice standards for an new organizational model.

• Responsible for management of a 100 - 300 hourly employee and 10 salaried managerial workforce in a real time production environment. Responsible for managing customer experience, internal metrics, hiring, developing.
• Rebuilt team from the ground up. Lost 5 managers to movement within the company and most of the seasoned hourly staff to a new shift. Lead team from last place, measured by internal metrics, to the top two spots week.
• Increased shift efficiency by 10 TPH over the same timeframe.
• Lead inter-FC Kaizen to invent new method of picking, shipping, and stowing shoes which resulted in a savings of $400,000 per year and an ROI of six months.
• Recognized for by Facility General Manager and Sr. Operations manager for rebuilding and sustaining team. Asked to move to a different department to assist in the rebuilding of that team as well.

• Responsible for management of a 30 to 100 employee workforce in a vast production area. Responsible for managing customer experience, internal metrics, coordination of outbound shipping lanes and service providers and.
• Led team to improve transship process and successfully doubled the output of the department without adding additional labor.
• Implemented a rotation schedule for problem solve team to increase effectiveness and maintain peak readiness year round.
• Lead Kaizen team which developed a process that eliminated Gaylord mistenders and prevents waste from extra touches and additional transportation costs.
• Coordinated roll out of two new web-based tools including training of managers and associates across four shifts and direct feedback to the software development team to address bugs and improvements.
• Optimized use of outbound lanes by implementation of dynamic fluid lanes, evaluation of current equipment usage and recommended equipment changes to improve flow and production for shipping.

Local SortResponsible for supervision of a 60-employee workforce including oversight of the unloading and loading of customer packages, timely departure of loads, safety, employee training and production planning. Tasked with improving an underperforming operation and through training, process improvements and accountability turned the operation around to.

PreloadResponsible for supervision of a 35-employee workforce including oversight of the unloading, labeling and sorting of customer packages for delivery as well as tracking incoming trailers and scheduling them into the operation.Coordinated the removal and replacement of trailers on ten loading docksTracked and managed the arrival of thirty loads per.

Responsible for creating, managing and presentation of reports to senior management as well as the oversight of rental truck procurement and supervision of one administrative assistant.Utilized Microsoft Access and Excel to retrieve and organize company data into easily accessible and understandable information for several different levels of.

Responsible for the timely delivery of over three hundred customer packages each day. Completed one hundred and twenty to one hundred and fifty delivery stops in a fast paced, time sensitive environment. Arrived on time to customer sites for package pick up service on a daily basis. Achieved all production goals set by my direct

Bachelors Of Science, Information Technology And Business Management

Associate Of Science, Business Administration