Christopher Stone Email & Phone Number

Bellevue, Washington, US

• Responsible for strategic planning, development, and execution of our managed MSP ITSM Service offering.
• Involved in building the division from the ground up, including the development of service offerings, processes, international team building (Argentina, India, Mexico, USA) and establishment of best practices.
• Developed and executed a strategic plan for the launch of our managed MSP ITSM services offering.
• Involved in technology selection and defining of processes with a focus on efficiency and scaled growth.
• Worked closely with our clients to establish relationships and understand IT needs to ensure satisfaction.
• Managed a team of professionals to facilitate the internal network migration of our Infrastructure of existing customers and clients through our (M/A) merger and accusation. o Visio documentation of the network data.

Bellevue, Washington, US

• Managed the Microsoft Azure 24/7 Environment for the FDnE (Finance Date and Experience) finance department under the CFO to stabilize and ensure system reliability to prevent critical service failures.o To combat.

Boise, ID, US

• May 2017 graduated with a Double Major & a Double Minor & in the fall of 2017 started MBA.Master’s Student, Management Emphasis (M.B.A.)
• Information Technology Management (B.B.A)
• Supply Chain Management (B.B.A)
• Computer Science (B.S.)
• Cyber Security (B.S.)

Boise, Idaho, US

• Created a detailed web enabled network documentation portfolio using Microsoft Visio to enable Idaho Power to document “As Is” and the “Future” data center build-out including Home Land Security access points on a.

Exton, PA, US

• IKON OFFICE SOLUTIONS was Acquired by: Ricoh USA.
• Created Business transition plan when decision was made to sunset & divest the division.
• Sunsetted 24/7 CCIE monitoring operation & transitioned the business to Pacific Blue Micro.
• Sunsetted and transitioned all client hosted ISP services while maintaining 100% up time.
• Sunsetted Sysinct business division and its offices in the US and Canada into existing IKON corporate branches to align with the new organizational structure.
• Transitioned to Corporate HQ in Malvern PA.

Exton, PA, US

• IKON acquired by RicohDesigned & built:
• 24/7-network operations center (NOC) for 250 offices - USA, Canada & Mexico.
• Windows 2000 Active Directory Domain.
• Exchange (OWA) Outlook Web Access.
• Cisco & Altiga VPN Remote Access Solution to allow access by vendors, employees, Clients.
• Full mesh office to office Cisco VPN network.

Exton, PA, US

• IKON aquired by Ricoh
• Oversaw all technology operations.
• Analyzed the business requirements of all departments to determine their technology needs.
• Designed and built the data center and network infrastructure for a very successful Santa Monica California startup and dot com incubator http://www.ecompanies.com.
• Resolved network operational issues.
• Provided clients with emergency 24 X 7 on call support.

New Braunfels, Texas, US

MCSE, CNA, TCP/IP, Exchange Certified.Microsoft Exchange Server:Trained on a rich set of technologies, features, and services to support people and organizations as their habits evolve from a communication focus to a collaborative focus. Microsoft Exchange Server trained to simplify administration, protect communications, and meet user demand for greater.

Los Angeles, CA, US

Sworn officer.Enforced all parking laws in the California Vehicle Code and Los Angeles Municipal Code. Patrolled the city in shifts throughout the day and responded to constituent complaints.Responding to the scene of a crime or an accident. Prepared Daily Field Activity Reports.Responded to radio calls. Handled special events: LA Marathon, and Hollywood.

Boca Raton, Florida, US

Customer service and troubleshooting of computer and printer issues.Responsible for resolving escalated customer requests.Leveraged KPI metrics to measure progress and highlighted areas where improvement was needed.Responsible for talent selection, development, performance management, and engagement for Customer Care Agents.Managed schedules to ensure.

Delivered water conditioning products to commercial and residential customers by following a predetermined, set driving route every day (40+ stops a day).Maintained and updated computer data base daily to decide credit actions on past due accounts.Updated customer records and scheduled delivery requests. Acquired new accounts and established service.

Longwood, Florida, US

Developed relationships with appropriate buyers, customers and prospects.Met with key customers & prospects regularly, maintaining relationships, negotiated and closed deals.Established and maintained relationships with industry influencer's and key strategic partners.Developed and implemented strategic sales and marketing plans and forecast to achieve.

Supervised regional sales team. Hired and trained new employees. Provided trends analysis to corporate office to decide market fluctuations and changes in consumer demand. Implemented policies and procedures to increase sales of company products. Accountable for all aspects of agency management including: training, annual planning, agency reviews.

Arlington, TX, US

Major medical insurance sales to compliment Combined Insurance accident only insurance.Responsible for developing and servicing existing accounts. Also, responsible for outbound prospecting and retention calls, processing applications, renewals and amendments and resolving customer problems. Provided price quotes on all insurance products which factor in.

Chicago, Illinois, US

Door to door cold calling Insurance sales.Responsible for managing and leading a team of Sales Associates in a specific geographic region to build and grow the work-site supplemental employee benefits market. As the District Leader was responsible for training and developing Sales Associates, building a high performing team, as well as for growing the.

Washington, DC, US

Managed combat communications in Beirut, Lebanon.Responsible for top-secret digital encryption of all military communication traffic in Beirut Lebanon.Responsible for satellite network between USA, ship’s, and mobile combat ground forces.Top Secret clearance, Honorably Discharged.TRAINING:Field Radio Operator. 29 Palms CA.Advanced telecommunications using.

Master Of Business Administration - Mba, Business/Corporate Communications

Bachelor Of Business Administration - Bba, Information Technology Management

Bachelor Of Business Administration - Bba, Supply Chain Management

Bachelor Of Science - Bs, Minor Computer Science

Bachelor Of Science - Bs, Minor Cyber Security

Associate Of Science - As, General Studies

Mcse, Microsoft Certified Systems Engineer

Cna, Novell Intranetware Network Administration

Mcse, Microsoft Exchange Messageing