Christopher Stone Email & Phone Number

Bellevue, Washington, Us

• Responsible for strategic planning, development, and execution of our managed MSP ITSM Service offering.• Involved in building the division from the ground up, including the development of service offerings, processes, international team building (Argentina, India, Mexico, USA) and establishment of best practices.• Developed and executed a strategic plan for the launch of our managed MSP ITSM services offering.• Involved in technology selection and defining of processes with a focus on efficiency and scaled growth.• Worked closely with our clients to establish relationships and understand IT needs to ensure satisfaction.• Managed a team of professionals to facilitate the internal network migration of our Infrastructure of existing customers and clients through our (M/A) merger and accusation. o Visio documentation of the network data center and outlying offices and client connections.o Palo Alto Firewall Security Policies and Security Rules implementation for network upgrade.o Cisco router and switch configuration review and documentation of core network upgrades.• MSP / ITSM Clients: o CNU (California North State University)o DCA (Delta Conveyance Design and Construction Authority)o Energy BU - EECP (Energy Efficiency Collaboration Platform)o Intrado (ECaTS (Emergency Call Tracking System))o New York State Energy Research and Development Authority (NYSERDA)o NuWest Groupo Philips Healthcare - (Lumify Portal Maintenance)o Qmatic (CA DMV)o Sac Fire (Sacramento Regional Fire/EMS Communications Center)o Teichert (Teichert Construction and Teichert Materials)

Bellevue, Washington, Us

• Managed the Microsoft Azure 24/7 Environment for the FDnE (Finance Date and Experience) finance department under the CFO to stabilize and ensure system reliability to prevent critical service failures.o To combat service and security incidents at Microsoft, hardening of the network segments was needed to prevent the emerging technical problem of unauthorized applications from operating across a wide range of available ports, which was also an impediment to the systems reliability if breached.o Worked with Microsoft’s DSRE department and created the DSRE (Digital Security and Risk Engineering) intake framework that is now in operation for network security rules at Microsoft for onboarding of NSG (Network Security Group) rules between CorpNet, PVTAPP and DB circuits for protocol and port number matching.o ACL’s (Access Control Lists) were created to allow Microsoft Express route, Global Connect, BI Dashboard, SQL Data warehouse, VM connectivity.o This is now the standard at Microsoft for the onboarding and approval of any application and or port opening request that will cross the firewalls at Microsoft.o Microsoft’s financial servers run on an extensive worldwide network of SQL servers which required high availability and uptime, as well as security. To ensure that the service levels remained high, and the systems availability was maintained the FDnE team created the VM and SQL snapshots and blob storage for critical VM’s to allow for recoverability and reliability using load balancers as well as multi-site Azure facilities in diverse geographic locations to ensure the systems was available, recoverable and minimized any service interruptions due to either machine failure, human error, and or mother nature.o Microsoft - Cybersecurity Excellence Awards (cybersecurity-excellence-awards.com)

Boise, Id, Us

May 2017 graduated with a Double Major & a Double Minor & in the fall of 2017 started MBA.Master’s Student, Management Emphasis (M.B.A.)• Information Technology Management (B.B.A)• Supply Chain Management (B.B.A)• Computer Science (B.S.)• Cyber Security (B.S.)

Boise, Idaho, Us

• Created a detailed web enabled network documentation portfolio using Microsoft Visio to enable Idaho Power to document “As Is” and the “Future” data center build-out including Home Land Security access points on a separate need to know version of the network map to meet Govt. regulations. - Consulting Contract Fulfilled.

Exton, Pa, Us

• IKON OFFICE SOLUTIONS was Acquired by: Ricoh USA.• Created Business transition plan when decision was made to sunset & divest the division.• Sunsetted 24/7 CCIE monitoring operation & transitioned the business to Pacific Blue Micro. • Sunsetted and transitioned all client hosted ISP services while maintaining 100% up time.• Sunsetted Sysinct business division and its offices in the US and Canada into existing IKON corporate branches to align with the new organizational structure.• Transitioned to Corporate HQ in Malvern PA.• Lead PC services delivery for the Western Region over 8 states. • Interfaced with all levels of the business and senior leadership. • Responsible for career development/planning, performance and pay discussions of team members.• Steering committee for national record retention project to represent PC services. • Designed & rolled out Legal Document Services division IPRO image for nationwide project. • Managed Dell certification program for all of PC Services technicians across the country. • Responsible for lease end PC and laptop replacements.• Responsible for hand held EDGE devices for local field service techs. • Supported the business while undergoing several major software roll outs. • Created a standardized unified image for all PC’s and Laptops.• Managed SGE Encryption for laptop deployments. • Managed the Western regional customer care operations call center.

Exton, Pa, Us

*IKON acquired by RicohDesigned & built:• 24/7-network operations center (NOC) for 250 offices - USA, Canada & Mexico.• Windows 2000 Active Directory Domain.• Exchange (OWA) Outlook Web Access.• Cisco & Altiga VPN Remote Access Solution to allow access by vendors, employees, Clients.• Full mesh office to office Cisco VPN network.• Changepoint network for Web-enabled project accounting. • Microsoft Dynamics GP Great Plains Accounting system ERP Solution for financial analytics. • Cisco wireless access point network to enable collaboration and BYOD mobile devices. • Cisco voice over IP network & video conferencing.• PC Services 24/7 Global Help Desk & Remedy Ticketing system.• Tier 3 data centers including networking, electricity, & back-up generators & off-site backup.Leadership:• Made strategic business recommendations for new features, technologies, cost saving strategies, to improve processes and resource planning.• Due diligence done for new acquisitions in evaluating information systems of the target companies and helped with all integration of any such acquisitions.• Served as a key member of executive management team, providing strategic business judgment to develop and realize operational objectives and initiatives. • Leveraged information technology and systems to monitor related KPI metrics.• Partnered with HR to acquire, professionally develop, and manage IT staff capable of consistently meeting and exceeding Company information technology and systems objectives.Responsibilities:• Mentored team growth, skills & overall career progression.• Cloud Infrastructure teams. • Evaluated team’s & found opportunities for improvement.• Prioritized activities of the help desk to meet business expectations.• Implemented financial reporting controls to manage external vendors & IT contracts.• Security Policies and Disaster Recovery Plans (ITIL, SOX Compliance).• Annual budget, & analyzed all IT projects for feasibility (RFP, RFI, SLA, SOW).

Exton, Pa, Us

*IKON aquired by Ricoh• Oversaw all technology operations.• Analyzed the business requirements of all departments to determine their technology needs.• Designed and built the data center and network infrastructure for a very successful Santa Monica California startup and dot com incubator http://www.ecompanies.com.• Resolved network operational issues.• Provided clients with emergency 24 X 7 on call support.• Determined and administered user access, privileges and security.• Oversaw the patch management process for all servers and workstations.• Installed and tested server software on a variety of platforms (Microsoft, Sun, Novel, Unix).• Implemented cyber security and physical security measures to protect data, software, and hardware.Promoted to:CIO over IKON's Newly created Business Unit "Sysinct"

New Braunfels, Texas, Us

MCSE, CNA, TCP/IP, Exchange Certified.Microsoft Exchange Server:Trained on a rich set of technologies, features, and services to support people and organizations as their habits evolve from a communication focus to a collaborative focus. Microsoft Exchange Server trained to simplify administration, protect communications, and meet user demand for greater business mobility. Trained on how to lower the total cost of ownership whether you deploy Exchange on premises or provision your mailboxes in the cloud. Microsoft Certified Solutions Expert (MCSE): Trained on Server Infrastructure skills needed to run a highly efficient and modern data center, with expertise in identity management, systems management, virtualization, storage, and networking.Trained on planning, designing, and deploying a physical and a logical Windows Server enterprise Active Directory Domain Services (AD DS) infrastructure including the network services necessary:Plan server upgrade and migration.Plan and implement a server deployment strategy.Plan and deploy servers by using System Center Virtual Machine Manager (VMM).Design and maintain an IP configuration and address management solution.Design and implement name resolution.Design and implement an AD DS forest and domain infrastructure.Design and implement an AD DS organizational unit (OU) infrastructure.Design and implement a Group Policy Object (GPO) strategy.Design and implement an AD DS physical topology.Plan and implement storage and file services.Design and implement network protection.Design and implement remote access services.TCP/IP:Installation and configuration of TCP/IP network IP addressing and subnetting including Variable Length Subnet Masking Multicasting, VoIP, instant messaging, and email Using a protocol analyzer for isolating and troubleshooting network problems How to troubleshoot problems at each layer of a TCP/IP network Certified Novell Administrator (CNA)

Los Angeles, Ca, Us

Sworn officer.Enforced all parking laws in the California Vehicle Code and Los Angeles Municipal Code. Patrolled the city in shifts throughout the day and responded to constituent complaints.Responding to the scene of a crime or an accident. Prepared Daily Field Activity Reports.Responded to radio calls. Handled special events: LA Marathon, and Hollywood Premier Events.Coordinated emergency response agencies for city emergencies: fires, accidents, bomb threats.Directed traffic during the North Hollywood shoot out -- over 2000 rounds were fired...https://www.youtube.com/watch?v=dtyxCiPpkHQIt was time for a career change :-)

Boca Raton, Florida, Us

Customer service and troubleshooting of computer and printer issues.Responsible for resolving escalated customer requests.Leveraged KPI metrics to measure progress and highlighted areas where improvement was needed.Responsible for talent selection, development, performance management, and engagement for Customer Care Agents.Managed schedules to ensure hours of operations were staffed appropriately.Ensured Service Level Agreements were being met by direct reports.Maintained effective and ongoing partnerships with internal customers/business partners.Served as a liaison to cross functional teams to drive root cause analysis for business machine failures and recommended course of action to fix/prevent.Key holder for the building to assist with opening and closing duties.

Delivered water conditioning products to commercial and residential customers by following a predetermined, set driving route every day (40+ stops a day).Maintained and updated computer data base daily to decide credit actions on past due accounts.Updated customer records and scheduled delivery requests. Acquired new accounts and established service agreements.Operated open routes due to vacation, illness, injury or termination.

Longwood, Florida, Us

Developed relationships with appropriate buyers, customers and prospects.Met with key customers & prospects regularly, maintaining relationships, negotiated and closed deals.Established and maintained relationships with industry influencer's and key strategic partners.Developed and implemented strategic sales and marketing plans and forecast to achieve corporate objectives for sales.Prepared sales reports showing sales volumes, potential sales, and areas of proposed customer base expansion.Prepared marketing activity reports.Reviewed and analyzed sales performance against programs and plans to determine effectiveness.Developed and managed sales/marketing operating budgets. Sears Home Improvements division spun off to American Home Remodeling.

Supervised regional sales team. Hired and trained new employees. Provided trends analysis to corporate office to decide market fluctuations and changes in consumer demand. Implemented policies and procedures to increase sales of company products. Accountable for all aspects of agency management including: training, annual planning, agency reviews, communications, new business assessment and managing accounts. Implemented marketing programs to increase productivity and improve bottom line results. Developed internal working relationships with inside sales, licensing & contracting, product management, finance, underwriting & claims and service operations. Provided key reports and support as needed to internal stakeholders. Developed and managed a business plan and a quote pipeline to drive profitable premium volume and meet annual overall territory goals. Accountable for achieving territory financial results including new business, total written premium, retention and profitability.

Arlington, Tx, Us

Major medical insurance sales to compliment Combined Insurance accident only insurance.Responsible for developing and servicing existing accounts. Also, responsible for outbound prospecting and retention calls, processing applications, renewals and amendments and resolving customer problems. Provided price quotes on all insurance products which factor in all applicable rules (underwriting, business, etc.) and discounts in an effort to complete the sale. Responded to inquiries and explained product features and advantages to potential customers for the purpose of promoting and selling various insurance products. Developed sales leads, scheduled sales appointments, identified customer needs.Marketed insurance products and services.Establish customer relationships and follow up with customers.Executed a detailed business plan.Established and met sales and marketing plan goals.

Chicago, Illinois, Us

Door to door cold calling Insurance sales.Responsible for managing and leading a team of Sales Associates in a specific geographic region to build and grow the work-site supplemental employee benefits market. As the District Leader was responsible for training and developing Sales Associates, building a high performing team, as well as for growing the premium within the geography. Worked with Sales Associates and clients to cultivate and develop new and existing relationships in the market.Worked with Sales Associates to set goals that increase Sales Associate proficiency.Tracked team results and held team accountable to agreed upon sales activities and premium.Worked with Market Leader to determine appropriate hiring needs for the specific geography.Interviewed perspective new hires; and made hiring decision.Collected and reported on team results.Managed team within budget parameters.

Washington, Dc, Us

Managed combat communications in Beirut, Lebanon.Responsible for top-secret digital encryption of all military communication traffic in Beirut Lebanon.Responsible for satellite network between USA, ship’s, and mobile combat ground forces.Top Secret clearance, Honorably Discharged.TRAINING:Field Radio Operator. 29 Palms CA.Advanced telecommunications using HF, VHF, UHF, Infra-red and microwave communication equipment. Multiplexing with base band and broad bands. Mobile satellite up Link communication.Vinson Net Controller. Camp Lejeune NCAdvanced digital cryptography. Encryption and decryption of top-secret military communications. Network security using advanced detection and tracking of unauthorized access. Public and private key encryption.PMP (MIMMS) Camp Lejeune NC, 25842 Project Management Professional | Marine Corps Integrated Maintenance Management Systems: Advanced project tracking and reporting. Inventory control. Maintenance requests and equipment requisitioning. Operational needs and forecasting analysis.DECORATIONS:Combat Action Ribbon, Joint Meritorious Unit Award, Navy Meritorious Unit Award, Fleet Marine Force Service, Sea Service Deployment Ribbon, Marine Corps Overseas Ribbon, Marine Corp Good Conduct Medal, Armed Forces Service Medal, Marine Corp Expeditionary Medal.

Master Of Business Administration - Mba, Business/Corporate Communications

Bachelor Of Business Administration - Bba, Information Technology Management

Bachelor Of Business Administration - Bba, Supply Chain Management

Bachelor Of Science - Bs, Minor Computer Science

Bachelor Of Science - Bs, Minor Cyber Security

Associate Of Science - As, General Studies

Mcse, Microsoft Certified Systems Engineer

Cna, Novell Intranetware Network Administration

Mcse, Microsoft Exchange Messageing