Trained, mentored, coached, and developed new hires, assessing trainee’s learning style and adjusting training to their style to ensure trainees retained reception skills, and collaborated with management to identify company training needs. Worked collaboratively across the organization with different job levels and departments, as well as with Amazon employees and other vendor partners, acting as a solutions provider to our customer and vendor partners. Welcomed customers upon entrance, acted as the point of reference for guests & Amazon employees who need assistance or information, and utilized organization-specific computer programs to check-in guests and confirm validity prior to entering Amazon space.

Provided ecologically responsible house cleaning for multiple clients while working independently and in teams• Demonstrate trustworthy work ethic in all client’s homes.• Deliver excellent customer service while completing detail-oriented tasks and maintaining the company’s stellar reputation.

Responsible for training and evaluating all new employees. Taught classes on safety and product knowledge. Managed a large client base.• Lead teams of up to 5 people.• Trained new employees on all aspects of house cleaning with eco-friendly products.• Followed rigorous guidelines to provide ecologically responsible cleaning services.

Greeted hotel guests and restaurant patrons. Worked to ensure each guest’s expectations for service and value were exceeded. • Parked and retrieve customer vehicles in a safe and efficient manner.• Assisted in management duties: training new employees, traffic control and money collection.