Chris Webb Email & Phone Number

Gloucester, England, United Kingdom

Lead and inspire a multidisciplinary team of 13 overseeing strategic planning and delivery of multiple ICT project streams on a £2.5M programme. Sensitively navigate ambiguity to overcome diverse stakeholder demands in a politicised environment while securing buy-in to IT infrastructure transformation and strategies. Harness proven success reacting to major technology changes to optimise the IT landscape. Call upon reputation as a trusted advisor to challenge the status quo while translating… Show more Lead and inspire a multidisciplinary team of 13 overseeing strategic planning and delivery of multiple ICT project streams on a £2.5M programme. Sensitively navigate ambiguity to overcome diverse stakeholder demands in a politicised environment while securing buy-in to IT infrastructure transformation and strategies. Harness proven success reacting to major technology changes to optimise the IT landscape. Call upon reputation as a trusted advisor to challenge the status quo while translating ambitious objectives into strategies and ICT roadmaps, securing technology-enabled transformation and improved governance.Key achievements• Scoped and led a major 18-month cyber recovery programme following a ransomware attack; engaged with national agencies and management teams while orchestrating IT hardware and software systems rebuild and recovery.• Led all aspects of team recruitment, managed service transformation, and council office relocations during the challenging backdrop of a cyber recovery programme.• Articulated IT policies and strategies while creating and embedding comprehensive information security initiatives; balanced information security (InfoSec) needs against cybersecurity risks.• Led due diligence and assessment during new cloud-based service desk procurement and deployment.• Cut staff attrition having developed and introduced an IT apprenticeship scheme.• Called upon interpersonal communication skills to present complex information and reports in accessible formats for diverse audiences.• Coordinated timely and within-budget completion of multiple IT projects, including data centre migration and contact centre transition while overcoming obstacles posed by COVID-19 restrictions.• Streamlined processes and approvals using Power Automate, Microsoft SharePoint, and Teams following O365 automation.• Played key role ensuring consistent Public Services Network (PSN) compliance. Show less

Managed requirements gathering, project documentation, scoping, and cost control. Educated senior stakeholders on the impacts of technical implementations to secure competitive advantage while strategically managing multiple ICT project streams as part of a £19M programme portfolio.Key achievements• Scoped and led strategic IT projects, including data centre migration, VOIP, LAN/WAN, Virtualisation, desktop deployment and IT transition.• Defined and tracked Service Level… Show more Managed requirements gathering, project documentation, scoping, and cost control. Educated senior stakeholders on the impacts of technical implementations to secure competitive advantage while strategically managing multiple ICT project streams as part of a £19M programme portfolio.Key achievements• Scoped and led strategic IT projects, including data centre migration, VOIP, LAN/WAN, Virtualisation, desktop deployment and IT transition.• Defined and tracked Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to assess ICT project performance.• Leveraged a passion for forward-thinking with innovation to continually improve ICT services and processes.• Fostered, maintained and nurtured stakeholder and supplier relationships. Show less

Various

Enjoyed 13 years' rapid progression within this global leader in public sector software; from initial role leading and empowering a specialist support team while providing consultancy services to local authorities. Led, motivated and provided strategic direction to 11 staff in a matrix-managed environment.Key achievements• Identified and mitigated project risks and issues while ensuring effective governance and engagement at all levels.• Managed and delivered complex ICT managed… Show more Enjoyed 13 years' rapid progression within this global leader in public sector software; from initial role leading and empowering a specialist support team while providing consultancy services to local authorities. Led, motivated and provided strategic direction to 11 staff in a matrix-managed environment.Key achievements• Identified and mitigated project risks and issues while ensuring effective governance and engagement at all levels.• Managed and delivered complex ICT managed service projects, focusing on transition and operational delivery.• Streamlined contract closure processes by 50%, managed contract-related queries, and improved financial management as Contracts Manager (2013 - 2014); reduced contract risk exposure by £5m within six months.• Planned and delivered £40M multi-school complex phase build ICT program (2009 - 2012).• Implemented process improvements, controlled budgets of up to £6.5M, and aligned IT strategies with business needs as Head of Technical (2001-2009). Show less

Bachelor Of Arts (Ba), English Language And Literature, General

Education record